Divan Beds Avaliações 

I only wish that I'd looked at Trust Pilot before this. I made an online order in early April and it still hasn't arrived. In the meantime, I moved homes and now the company is threatening to charge me with cancellation charges if I don't keep them to their original delivery date due to my 'changing of delivery address'. My delivery date is 04 June. I ordered 04 APRIL.

Terrible service.
I ordered a bed, they ignored my emails.
They told me it would be delivered on a Saturday and no bed arrived.
They then tried to deliver it when I told them I was away.
They refused to cancel the order and tried to charge me.
I would not use this company if they were the last bed company on earth.

Ordered a double bed Easter weekend, this should have been a 5-7 day delivery, after 10 days I rang Divan beds, and was informed delivery was booked for 4th May, had email from delivery company giving me a 3 hour window for this but had you send a reply to confirm. Email bounced back, I also received a text which I also replied to. Waited all afternoon but bed did not arrive. Called the bed company only to be told they had many complaints about the delivery people. But delivery would definitely be on the 11th May ETA 16.45. By 18.00 we gave up. At 22.00 got a call to say bed would be with by 22.20. The bed was delivered, but communication about the delivery was appalling. Please think twice before ordering from this company.

Ordered two smart bedside cabinets at the beginning of March. The first one arrived two weeks later damaged. I contacted them to ask where my other one was and to inform the one I had received was damaged. They said the other was in its way and that they would send me a label for the return of the damaged one. The label came and after trailing it to the post office I found that the label would not scan. I informed Divsn beds who basically called me a liar and said that I hadn’t even bothered to return it. After a few more email exchanges another returns label was sent and lo and behold this doesn’t work either. I decided to pay for the return myself as I was sick of it. We eventually received the other cabinet which was ok, not the best quality but ok. When I enquired about a replacement I was informed that they are out of stock and they would email me when back in stock. I haven’t heard anything until today when I emailed them to chase it up. I have now been informed that they have issued a refund!!! No explanation or anything!!! I am now left with one bedside cabinet that is no use as we wanted matching ones!!!
DO NOT BUY FROM THIS COWBOY COMPANY!!!

Customer purchase, not a competitor!
1) I have purchased 4 drawers’ bed, not two (2) as "Divan Beds" trying to present as a NEW VERSION. Who needs a new version with missing items, i.e. two (2) baskets (not drawers)? The true advert information should state-Italian Design Bed-Made in China. Not UK. All bedding & bed linen will absorb all dust under the bed through those mesh baskets (not a closed drawers).
It would NOT take 15 minutes to assemble as stated. It took 3 weeks to deliver on 3 different days (one bed-three deliveries!!) and around 2 hours to assemble.
2) Divan Bed asked me buy the accident cover as stated that could be a damage during the delivery, hence - I have purchased the cover. There is a catch. This is not a one-time cover for any accidents during delivery. This is 3- or 6-months subscription.
3) Advert- the bed "MEET ALL UK & EU QAULITY and SAFETY SATNDARDS" - well. All British made items MUST meet ALL UK and EU QUALITY and SAFETY Standards. I am not sure who has approved that Chinese furniture (made in China stamps), received with missing 2x drawers, meets UK quality and safety standards? Divan Beds approved this??? This is not an approval. (BSI) -British Standards Institution. Standards and accreditation play an important role in the UK’s National Quality Infrastructure (NQI). They help to ensure businesses and consumers can have confidence that products and services they purchase meet regulatory requirements. I’ve requested the link form the reputable British standards agency, who approved this Chinese bed for quality and safety? As I would like to call them or send them an email, to check if this bed has been definitely approved for a quality and safety. Still waiting since 16/02/2025.

My bed frame was delivered on the 2/11/2024. The delivery drivers were extremely polite and assembled everything quickly and efficiently. My mattress was delayed due to the courier they used and this was a palaver. Aside from both divan bed king and yodel not caring that I missed two days worth of work because there was an issue with the delivery address (by fault of the mattress company as I entered it correctly to Divan Bed King) they didn’t care to discuss compensation for two days of missed work.

Aside from that issue, the bed itself is great, the mattress is very comfortable. There’s a missing crystal on the headboard, but it’s near enough perfect. There’s bed is white so I’m happy it arrived pristine, no marks etc.

Love the bed, not too delighted with the customer service.

Just had our smart bed with firm mattress delivered. One night in this bed was awful, despite them saying this is a firm mattress as per order but not being able to evidence this, this mattress is most definitely not firm. We previously had a silent night firm mattress and their is no comparison. Disgusting they won't even acknowledge that an error was made in sending out the wrong mattress. A firm mattress you should not be sinking in it. I have a firm mattress due to back issues. So now having to order a further mattress from elsewhere. What a waste of money, bad customer service 😒

My delivery was 6 in morning which delivers at this time i had a phone call 15 min before to say softened would be delivered i had no email , no text , no call to say it would even be delivered on this date
I got a delivery date between 4 weeks what a joke ,the poor delivery driver must get an ear full of customers wasnt his fault its the shambles of a company
When you get phone calls this early your heart drops and think the worst
Terrible communication absolute 0

After reading the reviews, I was really put off but had already placed my order. I was given a delivery timescale of 20th January - 31st January. I received an email on 25th January informing me my delivery would take place between 2pm - 6pm. The team were amazing! They were extremely polite and respectful of my property. The headboard itself was of a better quality than I thought it would be. I would definitely order from them again in the future and highly recommend this company. I am very happy with my purchase!

DO BE FOOLED BY THE SLICK WEBSITE THIS FIRM ARE A BUNCH OF SCAMMERS. DO NOT USE THIS WEBSITE OR ANY AFFILIATED WITH IT ...
I'd leave a big fat ZERO stars but you can't, bought a sofa-bed in the sale, was given a delivery date by 02 of January ... it's now the 15th and no delivery. Emailed and got a reply saying Mark would pass it on to the resolution team ??? ... 48 hours later still no contact. After emailing again I decided to look at Divan Beds reviews on Trust Pilot and it was not a good read. I have now told the company if they do not make a full refund by close of business Friday I will start Small Claims Court proceedings against them as the reviews were so bad they simply can't be a legitimate business. ABSOLUTE RIP OFF

What can I say. STAY AWAY FROM THIS COMPANY OR ANY OTHER TRADING NAME OF FURNITURE FRONT LTD
This company has zero customer service skills. They fail to adequately resolve customer complaints when sending out damaged goods and then sending out the incorrect replacement. Offering solutions then retracting them saying that the items are out of stock even when the exact same bed is still been sold online with a delivery date before the 3rd January. Pay a cheaper price risk the perils of poor products, poor service and no come back if things go wrong. Lesson learnt but just want to warn other consumers before they have to have any dealings with this farce of a company.

In short don't use them. Ever!
An embarrassment of a company.
A friend recommended them to me (and then told me their bed was delivered without fittings). Based on the price I thought I'd give them a go. How wrong I was.
After the initial purchase I received no communication for days. I emailed for an update and got a generic and pointless reply.
I then recieved an email to say the bed would be delivered Saturday 6 to 10pm, praise the lord, it's all good.
Alas, 4 hours of peering through the blinds and no bed, no phone call, no communication just another night on the sofa.
Days pass, my emails sit ignored. By this point I have emailed to say cancel the order. No response.
Then, to my surprise, (though was I really surprised), an email saying delivery will be Friday completly ignoring my cancel request. Well I was out the country, I emailed again, silence. The phone rings Friday, I assume the poor driver is at the house and is unable to deliver the bed.
So, after many more emails demanding a full refund not being replied to, the answer.
Tell the company I will be requesting a charge back from my credit card. Amazing, emails start coming in, they will refund the money, they will also tag my address and management will have to review any future orders in my name. Oh no, how will I cope!
The money finally appeared on my statement. Do not use this company!

I read the reviews here and was dubious, but after I spoke to Natalie, she told me the bed industry is very competitive and there are a lot of competitors leaving negative reviews to damage the company name. Absolutely brilliant company. Ordered this on a Sunday evening and it arrived Tuesday. What great service. The lady I spoke to to arrange delivery was very friendly and helpful (I hope you got the biscuits). Was a bit dubious that it might not be such a great buy due to the price being so low and reviews as I mentioned. Boy was I wrong. Fantastic value for money. I would definitely buy from them again. Quality item delivered quickly, easy to assemble.

Looks really good quality and great value for money. Bought 2 and they both look great! Very happy. Only thing to note is that I couldn’t see where you could specify what side you wanted the drawers on (it didn’t matter anyway but the blurb suggests you can have it how you want). Love the bed though.

STAY AWAY! If I could give Minus 5 stars I would.
Absolutely shocking company where do I start😡
Made an order end of August for Divan bed with chrome feet, headboard and mattress.
About 10 days later the divan base arrives damaged and no chrome feet.
Sent email explaining this and they send out the chrome feet in a couple days which when I try to fit them I find the holes which you insert them into are misaligned.
A bed exchange is then made after a message 10pm the night before exchange so had to get son up at 6am to repack the bed and lift back downstairs.
Day of exchange what could possibly go wrong?? So I refit feet and yes all looks good then unpack mattress and guess what yes it's the wrong size they have sent out.
Oct 15th mattress exchange date has been set contact made and emails sent that it's all going ahead for MATTRESS exchange but no I was wrong! driver arrives from Yorkshire asking for Divan base exchange and explained no it's supposed to be a mattress exchange😡so as of now this order has still not been completed after days off work and lumbering bed and mattresses up stairs and repacking un packing and emails sent asking for reimbursement of packing materials and wasted days off and basically ignoring you on this I say to you all is it worth it? You decide🙄They don't want to accept the blame of so many problems it's disgusting!
Update on the mattress exchange which was happening the same day 1 van delivering and 1 different van collecting, well I did eventually get the delivery of my son's mattress but waited in all day for collection of oversized but never happened so now I have this extra mattress stored in my living room till god knows when it's amazing how a company can get so many things wrong.

Ordered our new bed. Easy to put together. Happy to have draw storage under the bed. Easy glider feet on the base are useful and work well. Was a little surprised by the diamanté studded headboard as you can’t see that detail in the picture ! Delivery was on time and driver was also very kind and respectful. The quality of the divan and mattress is superb and you can tell it will last. I also ordered a mattress cover which came in 2 days and fits the bed perfectly. Very happy with my purchase and so is my husband !

Worst mattress I’ve ever slept on and worst customer service I’ve ever encountered. Please do not buy from them.

The website had some glitch but if you use the chat service you can be connected to a certain Zack that proved to be very friendly in helping with the order. Two weeks after, during a weekend as agreed, Faruq and Shef professionally delivered and installed the 3 beds in the right rooms. They were very polite and kind. So far the customer service skills were very good and if the quality is matching the service I will surely be back for more products if I need them

only gave 1 star because you cant leave 0

The quality of these products is abismal, and the service you get when something is wrong, is worse than the quality.

The order process is a mess of options and then you get no email to confirm your order. When something does turns up wrong tell you you should have checked your order, but you cant. Returns policy states if you have uinpacked it you cant return the item, but you cant see if its what you wanted until you unopack it, as it comes wrapped in brown paper.

Complete waste of money. Dont buy from them.

This bed is just amazing - the thick, lovely mattress and beautiful headboard are top-notch. The only issue I found is that it could do with more slats, but apart from that, I would definitely make another purchase.