Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... Ver mais
A empresa respondeu
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB
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Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... Ver mais
A empresa respondeu
Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT
A empresa respondeu
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... Ver mais
A empresa respondeu
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... Ver mais
A empresa respondeu
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, Reino Unido
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It was very easy to arrange collection and return of my car. The car was fixed quickly.

Resposta da DLG Auto Services - Aldershot
Everybody was really nice, kind, friendly and down to earth. I left my child car seat in the courtesy car and one of the team members actually offered to drop it back for me on their way home. Work was done promptly and to a good standard too.

Resposta da DLG Auto Services - Aldershot
Had a query about a previous repair. Photos were sent yesterday afternoon, this morning Steve called, I managed to drop in & my car is sorted…. And it’s only just gone 9am!!
Fabulous professional & courteous service… I’ll easily recommend DLG!!
Thanks Steve & guys!

Resposta da DLG Auto Services - Aldershot
This is a convenient service as they collect your car from your home and return it to your home. They also give you regular updates about how the work is progressing. They repaired the car very quickly.

Resposta da DLG Auto Services - Aldershot
Positive: Bodywork was good.
Negative: Slow turnaround (not sure if a nationwide parts issue) When our car was returned all the old bits of bumper were left in the boot! The delivery team were amazing and took it all away and called the garage direct. The car had not been validated as I could see. Had some issues / complaints but still no reply and it was 3 weeks ago. I wouldn’t use them again I don’t think. But saying that the first time we used them they were very good.

Resposta da DLG Auto Services - Aldershot
Excellent service, informative team, excellent work and friendly

Resposta da DLG Auto Services - Aldershot
I was most impressed with how promptly you dealt with my minor car accident. The initial estimate was to have my car ready in about 10 days, but in fact, the car was delivered back to me within 5 days, and it had been cleaned too. A very professional service with polite staff. Many thanks.

Resposta da DLG Auto Services - Aldershot

Resposta da DLG Auto Services - Aldershot
Good communication throughout the process. Vehicle picked up, repaired and dropped back as agreed. Quality of repair excellent.

Resposta da DLG Auto Services - Aldershot

Resposta da DLG Auto Services - Aldershot
Repairs to the driver's door of my Mini JCW, that I incorrectly assumed would involve a new door. I was very pleasantly surprised that the car was collected from my work on the Monday & returned on the Friday of the same week, after the repairs were completed on the previous day. The repairs were carried out to a very high standard & the car was valeted. I was kept informed: before, during & after the repairs. Thank you !!!
I cannot recommend this company highly enough. Superb service. Very quick to fix the car. Kept me informed throughout. Made whole process extremely easy and pleasant.
Friendly staff. Prompt response. I would definitely recommend and use again.
Would recommend dlg services. All members of staff over the telephone or workshop very courteous reliable and helpful. Our car was repaired and returned to us before scheduled date.
I can't thank you enough for the excellent service from the whole team at this repair centre.
My car was collected from home, repaired at DLG, and then returned to me. Painless process. Excellent
Your employee, came on time given, was very helpful and courtesy.
Fast collection of my car after very helpful & knowledgeable initial contact to call centre. Updates by progress tracking. Repairs to collision damage completed in 1 week. Car returned with immaculate, perfect colour match, as new repair. An absolutely first class example of workmanship. Highly recommended.
Good recovery and delivery. Good workmanship. Good liaison with hire car and insurers etc. Pleasant personnel to deal with.
Could have been 5 stars but after initially good communications there was 12 week delay in all my Land Rover parts arriving and communications failed - I had to keep chasing them every ten days for update.
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