After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver mais
Localização
Trocar localizaçãoMeadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB
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Veja o que dizem as avaliações
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver mais
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Ver mais
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contato
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido
- 0345 3030336
4,4
Excelente
354 avaliações
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Excellent
Excellent, quick service. Car collected on time and returned in good time. I was updated on progress. Collection and delivery drivers were very good. Great job done on repairs.
8 de novembro de 2023
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Actually still waiting for final…
Actually still waiting for final invoice to be sent to me. It's been a while now
2 de novembro de 2023
Resposta da DLG Auto Services - Barnsley
Hi, thanks for your feedback. I'll ask for someone at Barnsley site to get in touch with you about this.
Great service
Very prompt and efficient repairs. Good communication throughout the process.
25 de outubro de 2023
Absolutely brilliant service!
Absolutely brilliant service from start to finish! The customer service is second to none and the repair was carried out very quickly. My car looks brand new! The courtesy car was delivered to my house and my car was taken away for repair. I was given a brand new automatic courtesy car to drive while my car was in for repair. My car was delivered back to me fully valeted and looking like new. I am so very happy with the service I received from DLG Auto Services and highly recommend them to anyone.
4 de outubro de 2023
They were very sensitive to people's…
They were very sensitive to people's distress at the time of the accident they also keep their security consistent always asking questions before they mo ved on.they kept me informed and the work is brilliant I can't see any body work broken.absolutely wonderful .
4 de outubro de 2023
Embarrassingly poor repair
Embarrassingly poor repair
Had to reject the vehicle and it was still on the transporter. The delivery guy was embarrassed to bring it and used his pink pen to circle at least 10 defects. But the spray job was poor.
It was returned back and then I heard nothing!!
I called after a week to be told their ovens were broken and they didn’t know when the new repair would be. Finally got the car back after another week! This time it was better, not great, but better.
I was told their quality guy had left a month ago and had not been replaced!
4 de outubro de 2023
Resposta da DLG Auto Services - Barnsley
Hello there, we are sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. I have made the site aware of your comments to prevent similar situations from happening in the future.
Polite telephone staff but sent my car…
Polite telephone staff but sent my car back without the job being fully completed
4 de outubro de 2023
Resposta da DLG Auto Services - Barnsley
Hello, thank you for leaving your review. Whilst we are glad to have gotten the customer service side spot on, we are sorry to hear that we let you down when we returned your vehicle. I have passed your feedback to the site to contact you directly regarding this matter.
Really good communication.
Really good communication.
Car was repaired to a high standard
Reliable
Friendly
Helpful
4 de outubro de 2023
Efficient service from start to finish
4 de outubro de 2023
Brilliant service
This company was first class from start to finish. Excellent quality job, kept me informed every step of the repair (via text and/or phone call) . Didn’t over estimate a return timeframe and were exceptionally helpful off and when I had questions
5 de setembro de 2023
Excellent service
Excellent service. Amazingly quick repair. Kept fully informed throughout .
21 de setembro de 2023
Great communication and fast repair.
Fast repair and a first class job thank you.
5 de setembro de 2023
Did a great job of the repairs
Did a great job of the repairs. No complaints at all. 10 out of 10 for the service.
5 de setembro de 2023
Efficient and good quality repair
Efficient and good quality repair. Everything was mended properly with good communication throughout. My car was collected and returned on time and was valeted inside and out.
5 de setembro de 2023
Great service collected and dropped…
Great service collected and dropped back off at my convenience friendly staff
30 de julho de 2023
They were very prompt, next-day collection, good communication, new courtesy car, quick return, cleaned inside and out,
They were very prompt, next-day service, and efficient communication, The car came back spotless, looking brand new. An excellent new courtesy car. Polite and helpful delivery driver. Excellent service.
28 de agosto de 2023
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