After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver mais
Localização
Trocar localizaçãoMeadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB
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Veja o que dizem as avaliações
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver mais
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Ver mais
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
Informações de contato
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido
- 0345 3030336
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Prompt and straightforward contact
Prompt and straightforward contact. Simple information about collecting my car for repair, and arranging hire car.
The customer service was really good
The customer service was really good. Polite and very helpful. They collected my car within 24hrs and repaired damage and returned within 5 days. They even cleaned the whole car inside and out. Delivery driver that returned my car was a lovely man couldnt do enough for me.
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Avoid this garage
My car has been with you about 4 weeks through Churchill insurance, you returned that with a few major faults that has not been fixed yet.

Resposta da DLG Auto Services - Barnsley
DLG was extremely helpful in keeping me…
DLG was extremely helpful in keeping me updated of to date with regards to repairs being carried out on my vehicle
All that was supposed to happen did
All that was supposed to happen did, on time and as planned. Good communication. Happy with experience from collection to return.
DLG Autos were brilliant from start to…
DLG Autos were brilliant from start to finish, took every bit of stress out of a stressful time, kept us informed, kept to time schedule, delivered a replacement car, when collecting our damaged car, returning ours back and car had been valeted, absolutely brilliant, all staff friendly and professional.
Perfect from start to finish
It was perfect from start to finish. I was kept updated every step of the way, and once my car arrived at the garage and had been inspected, I received a call with details of the work needed and an estimated completion date.
The work was completed to a very high standard, and the car was returned to me much sooner than expected. This company treated me with politeness and respect at every step. I cannot fault them and would recommend them.
A great quality repair quickly carried…
A great quality repair quickly carried out. The staff were friendly, courteous and efficient.
Good communication, excellent repair work
Good communication, prompt work on the car. It was a great repair to my car, I couldn't fault the work. Car returned fully cleaned and valeted. Brilliant service.
Great communication and quick service!
Fantastic service even picked up my car…
Fantastic service even picked up my car from my place of work to save me booking a day off delivered it back very quickly kept me informed throughout fantastic service
Communication was great as was the…
Communication was great as was the workmanship on the new door, additional fault corrected promptly, great service, thanks Brett!

Resposta da DLG Auto Services - Barnsley
Out standing service i was kept in…
Out standing service i was kept in touch with what was happening from day 1 staff very helpfull and friendly and a Excellent job was done Recomend 100%
Excellent service with good…
Excellent service with good communication from friendly, knowledgeable staff. Quick return of vehicle
Did a good job....
Stress free process.
The whole process of my car repair from start to finish was dealt with extremely well. The staff handling the telephone calls were very knowledgeable, helpful and polite explaining the process to me, as we're the two drivers who collected and returned my car.
DLG Barnsley (Wombwell)
I was very please with the friendly and efficient team at the Barnsley DLG branch. they did an excellent repair on my car and returned it in sparkling condition, earlier than expected.
It was however slightly disappointing that they were unable to provide a courtesy car of the same standard as my own and kept me waiting some considerable time in reception for a vehicle to be prepared. Overall a very satisfactory experience.
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