Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Ver mais
A empresa respondeu
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Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Ver mais
A empresa respondeu
Everyone I interacted with was very lovely and genuine! Good communication and were always eager to help. Just lovely overall customer service, made it so nice and easy. Thank you.
A empresa respondeu
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Ver mais
The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... Ver mais
A empresa respondeu
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Reino Unido
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Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly the repair was faultlessly carried out. Very impressed.

Resposta da DLG Auto Services - Bristol
Everyone I interacted with was very lovely and genuine! Good communication and were always eager to help. Just lovely overall customer service, made it so nice and easy. Thank you.

Resposta da DLG Auto Services - Bristol
Very professional and friendly to deal with. Kept me informed throughout whilst car was in garage for bodywork work repair. Couldn't fault them. Repair was excellent and car returned looking like new.

Resposta da DLG Auto Services - Bristol
The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. Jamie came out off his lunch brake and polished out the scratch and even had a look at a couple more that were not related to the repair. Couldn’t ask for better service what a top guy and a real asset to DLG!

Resposta da DLG Auto Services - Bristol
Whoever I spoke to, from the men who collected/returned my car to all the various admin staff they were all friendly and helpful. I was kept informed about my car repairs and expected finish date.
As for the repairs - you wouldn’t know I’d had an accident.
Well done everyone and thank you.

Resposta da DLG Auto Services - Bristol
Very professional, efficient and prompt.

Resposta da DLG Auto Services - Bristol
Had my ford focus repaired by DLG autos
Very impressed this is the second time I have used them both times they have been very professional and curtious.Was kept informed all the time "Thanks Guys"

Resposta da DLG Auto Services - Bristol
The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy.
I had to wait weeks for a particular part to be available, but they kept me informed and updated me regularly. When my car was returned to me it had been valeted and looked like new.

Resposta da DLG Auto Services - Bristol
Lackluster assessment and so poorly ordered part ended up with 4 month wait for a simple repair, repeated calls met with lackluster excuses.

Resposta da DLG Auto Services - Bristol
They went far and beyond and did a great job very pleased with the service, great communication always kept updated. Work finished a week before estimed date.

Resposta da DLG Auto Services - Bristol
Very good service - kept me informed of repair progress, came for car when they said they would, completed repair early, and did an excellent job.

Resposta da DLG Auto Services - Bristol
after receiving my car back following repairs, I immediately experienced a fault with the Keyless-Go system, where the key was repeatedly not detected unless it was moved around the vehicle to establish a signal. DLG inspected the vehicle and dismissed the issue as a coincidence related to the keyless system.
I subsequently took the car to an independent local garage, where it was confirmed that the front antenna for the Keyless-Go system, located under the main console, was completely missing. In addition, the associated wiring had been left hanging and disconnected, indicating incomplete and negligent workmanship.
Despite being provided with clear evidence of this fault, DLG has denied responsibility and refused to rectify the issue. This response is unacceptable and reflects a lack of professionalism and accountability. Their failure to acknowledge an evident installation error and their unwillingness to take corrective action has caused significant inconvenience and raises serious concerns regarding the standard of repair carried out on my vehicle.

Resposta da DLG Auto Services - Bristol
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to company. Would highly recommend . Special thanks Tony Thanks again Steve Webb
From start to finish I was impressed with this company. My car was collected, I was kept informed of it’s progress & it was delivered back to me looking wonderful after repairs. My delivery driver, Paul, was friendly & informative, all in all, I wish this company was nearer me so I could use them regularly for regular maintenance.
DLG Auto Services Bristol carried out some minor repairs on my vehicle. The job was completed in good time and the finish looked great. I was kept informed on progress and they collected and returned my vehicle with no need for a hire car. A special mention to the driver who collected the vehicle who on close examination identified a further mark on one wheel arch, which was corrected in the workshop. The repair team at DLG Auto Services are the people you don't see, but clearly take great pride in their workmanship! The finish is well presented, thank you! :-)
Simply incredible.
These guys did an amazing job on my car following a no fault car accident.
Repairs are immaculate, the communication has been stellar and a very quick turnaround for the volume of work required.
Once things were sorted out about getting me a courtesy car the repair of my car was done within a week, luckily the damage on my car wasn't massive. Courtesy car was good and contact was good.
I have had the most wonderful service and my car went into be repaired.The staff are amazing.And the driver that collected car so very nice.I could not ask for more.
Good job.
TOOK A LONGTIME BEFORE CAR COLLECTED FOR REPAIRS, SERVICE GENERALLY OK, VERY GOOD WORK DONE ON THE REPAIRS. VERY GOOD SERVICE FROM THE MEN THAT COLLECTED THE CAR FOR REPAIRS AND THEN DELIVERED IT BACK AGAIN.
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