DLG Auto Services - Crawley Avaliações 

301
O TrustScore é 4.5 de um total de 5

4,4

Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Ver mais


Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contato

  • Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Reino Unido

  • 0345 3031590

4,4

Excelente

O TrustScore é 4.5 de um total de 5

301 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(301)

475 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Good repair, poor communication

Very good repair. Not fantastic communication with auxillis.

6 de julho de 2023
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

Hello

Thanks for leaving your feedback. I'm extremely happy to read you re happy with the repair. I'm sorry the communication with the courtesy car provider - Auxilis wasnot up to their usual standard and spoiled the experience for you.

Avaliado com 5 de um total de 5 estrelas

The service from DLG was excellent

The service from DLG was excellent. I was kept up
to date and the car repairs were done in very quick
time. I am grateful to them for making what was an upsetting time to a happy result with my car spotlessly clean and work done. Thank you.

28 de junho de 2023
Avaliado com 1 de um total de 5 estrelas

Awful customer service

Part of insurance claim. Car held for a lengthy period of time, some repair work done which was later confirmed to be using poor quality parts which caused further problems.

Customer service was extremely poor. They made an error in delivering the car outside hours (because of an internal issue) and therefore did not collect excess. The blame was put on ourselves as a customer and the email correspondence was of extremely poor customer service.

9 de junho de 2023
Avaliação não solicitada
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

Thank you for taking the time to share your valuable feedback with us. We are sorry to hear about the inconvenience you faced during your recent visit to our Crawley site for car repairs. Please accept our sincere apologies for the same.

We have already taken note of your concerns and have escalated them to the concerned manager. They will be looking into this matter in detail to ensure that such issues do not arise in the future, and we can improve our customer satisfaction levels.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding in this matter.


Avaliado com 5 de um total de 5 estrelas

Very efficient service

Very efficient service and communicated well byemail, text and phone call throughout the process. They were also very flexible when I needed the car earlier in the day than they originally stated so I could get to work. They accommodated my request and made it happen. Would recommend.

15 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

An excellent experience

An excellent experience with DLG Auto Services Crawley and my insurance company. Very efficient and my car was returned to me in good as new condition. Would highly recommend.

5 de maio de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Could have been 5 stars

This company was assigned to us by our insurance company for a repair, they were very efficient at arranging pick up, pleasant friendly guys too. However we were told it would be a week as only superficial damage, and it was 1 month 1 day, which is why this is 3 stars, made us wonder if they got more money from the insurance company the longer they kept our car.

26 de abril de 2023
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

Hello, thanks for your review. I'm sorry to hear about the delays in repairing your car. I've shared your comments with the leadership team to improve the customer journey in the future.

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