DLG Auto Services - Crawley Avaliações 

301
O TrustScore é 4.5 de um total de 5

4,4

Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Ver mais


Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contato

  • Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Reino Unido

  • 0345 3031590

4,4

Excelente

O TrustScore é 4.5 de um total de 5

301 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(301)

675 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

iThe personal touch at its best

Constant care for the customer- calls and a great personal touch
The workshop as well as the managing g team kept me informed at all times of the progress of the work being done. I was treated respectfully, one could say in the best of an “ old fashioned” care for the customer way. A great service by a company where at all levels I was cared for

26 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

If I could give six stars I would!

If I could give six stars to DLG Auto Services in Crawley, I would! From the prompt collection of our car to its return, every step was handled with exceptional speed and professionalism. Thanks to Alan and his team in Crawley for keeping us informed of the progress and parts ordering with precise updates. Thanks to Paul fom Auxillis who delivered the courtesy car without delay and the minimum of fuss. We were extremely pleased with the excellent bodywork repair and very clean condition that the car was returned. Every staff member, whether on the phone or in person, was polite and courteous. DLG Auto Services truly sets a high standard for efficiency and customer care.

15 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Proactive

The repairs took longer than original estimate but I was kept informed. The reason for the 5 stars is because when they were advised of a panel being out of alignment they sent a team to rectify the fault in under 24 hours

7 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Quality Service I was really concerned that my car…

I was really concerned that my car needed a bodywork insurance repair. I needn’t have worried ! DLG Auto Services did a first class job and my car was collected and delivered back to me without any fuss or bother. Communication during this time was also very good. Highly recommend them.

16 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

My car was repaired by DLG Auto…

My car was repaired by DLG Auto services to a very high standard. I am pleased with the results.

27 de setembro de 2024
Avaliação não solicitada
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

We're thrilled to hear that you were happy with the quality of our work. We strive to provide the best possible service to our customers, and we're glad that we were able to meet your expectations.

Avaliado com 5 de um total de 5 estrelas

Very good service

Friendly, professional and efficient service

2 de setembro de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

Thank you for your kind words. We're happy to hear you found our service friendly, professional, and efficient. We strive to provide the best possible experience for our customers.

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service. Kept me informed all the way

17 de setembro de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

Thank you for your kind words! We're delighted to hear you were kept informed throughout the process. We strive to provide excellent service and appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

Excellent handling of an insurance…

Excellent handling of an insurance claim and great customer service. Thank you.

14 de agosto de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

We're so happy to hear about your positive experience with our insurance claim process and customer service. We strive to make every interaction as smooth and helpful as possible. Thank you for sharing your feedback.

Avaliado com 5 de um total de 5 estrelas

Very good service

Quick, courteous, very good service and quality of workmanship.

11 de setembro de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

Thank you for your kind words. We're so glad to hear you were happy with the quick, courteous service and quality of workmanship. We strive to provide the best possible experience for our customers.

Avaliado com 5 de um total de 5 estrelas

James (Crawley branch) is a top guy!

Car was delivered back but a couple of warning light faults appeared on the dash computer. Bearing in mind that the whole back end of my car was taken off and replaced, this is not surprising.
They quickly came to get it, ran diagnostics and fixed the problem, whilst leaving me with a courtesy car at no charge.
Car was delivered back again within a couple of days and all seems fine. Touch wood.
Lots of conversations on the phone with the body shop & repairs manager, James. He is great and listened to all my concerns. We also reminisced (both being Gen X) about 'the good old days'. Top guy! Special thanks to James for everything - fingers crossed no 'flashing lights and beeping disco' happens again in my car! Thanks so much for everything.

10 de setembro de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

We appreciate you taking the time to share your experience. We understand that having warning lights appear after a significant repair can be concerning.

We're glad to hear that our team was able to quickly address the issue and provide you with a courtesy car while the repairs were being completed. It's wonderful to know that James was so helpful and attentive throughout the process. We're always striving to provide excellent customer service, and we're happy to hear that you found James to be a valuable asset to our team.

Avaliado com 5 de um total de 5 estrelas

Review of damage repair


The speed and standard of the work was excellent.It was also wonderful to have the car collected and brought back.
I regret I do not know how to do photo ID online or I would.

3 de setembro de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

We appreciate your kind words and are glad to hear you were satisfied with the speed and standard of our work.

Avaliado com 4 de um total de 5 estrelas

Very helpful

Very helpful. Done in the time that i was told. Kept me updated on repair. Would have had 5 stars but found after the return that it let water in boot no trouble came and picked it up and took it back but could not find leak been returned but still leaking with all rain getting they are coming to pick it up again with my convenience.

3 de setembro de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

We appreciate your feedback and are glad you found our service helpful. We understand your frustration with the water leak issue and apologize for the inconvenience it has caused. We are committed to resolving this problem and will continue to work with you until it is fixed. We appreciate your patience and understanding as we work to find a solution.

Avaliado com 5 de um total de 5 estrelas

Flawless Experience.

The complete service, pickup, repair and return flowed effortlessly. Quality of the repairs were excellent. A very satisfied customer.

29 de agosto de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service. We strive to provide our customers with a seamless and efficient process, from pickup to repair and return. We are delighted that you were satisfied with the quality of the repairs. Your feedback is invaluable to us.

Avaliado com 5 de um total de 5 estrelas

Excellent Repair service

The staff were very helpful and everything ran smoothly through the whole process. The car was returned on time and the repair was excellent.

20 de agosto de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

Thank you for your kind words! We are delighted to hear that you had a positive experience with our team. We strive to provide our customers with efficient and helpful service while maintaining a high standard of work. We appreciate your feedback and are glad you found the repair process smooth and that your car was returned on time.

Avaliado com 5 de um total de 5 estrelas

Very professional and great job.

Very professional and great job.. Will definitely use again

14 de agosto de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

Thank you for your kind words! We're so glad to hear you were happy with our service. We appreciate your business and look forward to working with you again in the future.

Avaliado com 5 de um total de 5 estrelas

Great update and communication from the…

Great update and communication from the garage in regards to collection/delivery of the vehicle and repair status

6 de agosto de 2024
logotipo da DLG Auto Services - Crawley

Resposta da DLG Auto Services - Crawley

Thank you for your kind words! We are thrilled to hear that you were happy with the communication and updates you received regarding your vehicle. We strive to keep our customers informed throughout the repair process.

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