Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... Ver mais
Localização
Trocar localizaçãoCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
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Veja o que dizem as avaliações
3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... Ver mais
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... Ver mais
A empresa respondeu
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... Ver mais
Detalhes da empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contato
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, Reino Unido
- 0345 878 6100
4,6
Excelente
336 avaliações
Pede aos clientes que avaliem
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job was very nice
10 de julho de 2025
All very helpful and obliging
10 de julho de 2025
Excellent service repairs sooner than…expected
Excellent service repairs sooner than expected
8 de junho de 2025
Excellent service from beginning to the…
Excellent service from beginning to the end of our claim via Churchill Insurance.
Everyone we dealt with was professional and courteous and they did a superb repair on our car.
10 de julho de 2025
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
All went well till my car was dropped…
All went well till my car was dropped off, back wiper water wasn't working, had to go back in my own time, was fixed quickly but no reason or apology was given.
10 de junho de 2025
Resposta da DLG Auto Services - Edinburgh
Hello, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future.
Car poorly repaired
Car poorly repaired. Needing to go back to address rippled paintwork and reset poorly fitted front grill. Also other paint work when care not taken when sanding.
I have no issues with communication and customer service .
13 de maio de 2025
Resposta da DLG Auto Services - Edinburgh
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly.
Very professional and great service…
Very professional and great service recommend to anyone thanks
13 de maio de 2025
Great customer service
Great customer service, make you feel very comfortable and so easy to talk to.
The garage manager was very helpful
22 de abril de 2025
Car pick up and repair
The initial phone call was was informative and very helpful, the driver came dropped off the curticy car and picked up our car, all sorted with no fuss.
6 de maio de 2025
Fast and efficient repair
Collected our car. Kept us informed and completed repairs quickly.
22 de abril de 2025
Faultless efficient service
Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All were professional and efficient while being kind and respectful. Repair was as good as new. Car clean.
9 de abril de 2025
The staff from beginning to the end…
The staff from beginning to the end were excellent.
They kept me in the loop all the way through.
Very polite, nothing was to much trouble for them
This is the first time I have ever been involved in an accident, and was put at ease immediately.
I thank you all for a first class job all round.
8 de abril de 2025
Fabulous service from all of the team…
Fabulous service from all of the team from start to finish.
5 de março de 2025
The best on the planet
Excellent service, very helpful staff, always professional with attention to details
18 de março de 2025
Superb customer service and a great job
25 de março de 2025
Company was very good and quick with…
Company was very good and quick with doing repairs to my car and they helped me with everything, certainly will use them again.
25 de março de 2025
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