From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company
A empresa respondeu
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB
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From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company
A empresa respondeu
I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Ver mais
A empresa respondeu
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Ver mais
A empresa respondeu
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Ver mais
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Reino Unido
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Friendly Staff, kept me informed on ongoing work to my car. Excellent Job overall.
The service I received was second to non. My car was collected and I was kept up to date with progress. On completion my car was returned not only repaired but cleaned outside and in.
Appointments were on time and the staff were friendly.
Kept up to date with progress and the phone service was good.
The accident assessor came very soon after the accident. It was a minor issue ( paint job) and was resolved the same day as the collection which I appreciated. The car had been washed and I was pleased with that level of service.
I've used this company twice, via my insurance. Excellent service, car returned as good as knew. Friendly staff, good backup. Kept informed. If,at any timeI had to use a repair service, I would definitely use privately if need be. Vehicle Jaguar.
DLG Auto Services delivered an excellent friendly and professional service. I am satisfied that they have delivered what they have promised
Picked up and returned car on time, called regually to update and finish was good.
DLG took care of everything, from collecting the car needing the repairs and dropping off the courtesy car. The repairs were carried out to a really high standard and the car was valeted. I received regular updates at every stage of the repair process. Staff all very personal and professional.
All the services are fine, and I am quite happy with the repair. I am also thankful to you for cleaning my car's internal & external after the repair. However, when you cleaned my car, you took away a piece of guidance in the compartment of putting our drinking bottles between the two front seats, and you did not put back the guidance piece.
It would be appreciated if you could give me back this guidance piece. Thank you
Great job timing was perfect the repair perfect.the guy picked up my car he was very nice person everything was good
After I was hit in a carpark the repairs were carried it quickly and nicely. The only issue was trying to arrange pick up and drop off as we were supposed to be away on holiday which did kind of impact on our plans for 2 whole days. Staff were all friendly and nice. Communication was good.

Resposta da DLG Auto Services - Orpington
Excellent service from collecting my vehicle to bringing it back. Fabulous work and clean as a whistle!
Quick and efficient service and good communication
Communication very gd
The car was meant to be picked up from home address but 1 day before I changed my mind to be picked up from work address I contacted them and there was no problem changing the address they were very polite car come back very clean (and it was very very dirty feel sorry who ever cleaned my car lol )I was very satisfied with the work well done to every body
Had 3 small separate claims with direct line who send me to DLG Auto services in Orpington, the collection via recovery, courtesy car as well as communication though out was top notch the people on the phones are nice and the man who picked up and dropped the car back off was friendly and called ahead to make sure I was in and it was a good time to drop the car off the work was completed all in 4 days even having to wait for parts to arrive from Germany thank you very much
Repairs were completed quickly and to a high standard and I was kept informed on how repairs were progressing at all times. The Collection and re-delivery service was also most welcome and efficient.
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