DLG Auto Services - Perth Avaliações 

228
O TrustScore é 4.5 de um total de 5

4,4

Friarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged

A empresa respondeu


Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contato

  • Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Reino Unido

  • 0345 877 6922

4,4

Excelente

O TrustScore é 4.5 de um total de 5

228 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(228)

674 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Professional service

From start to finish the service was excellent. Courtesy calls prior to collection of the Car, updates very regularly via sms. Lucas who delivered the courtesy car was excellent charming and very professional. The whole process of repairing my car was seamless. Even did a splendid job on the cleaning the interior.

5 de junho de 2024
Avaliado com 4 de um total de 5 estrelas

Satisfied with the work

Vehicle was picked up promptly and delivered back as expected. No issues with the work, other than I would have expected the parts to be ordered in before the car arrived due to the work being a key change. The car was away for 12 days which wasn't a problem because I had a courtesy car to drive.

23 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Car repair

Great communication from the start, repaired car and did a great job. Car was immaculate inside and out. Great service- thank you.

4 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Accident repair

Very impressed with the service provided. Car repairs were completed to a very high standard. Pick up and drop off service was first class.
Car was returned like showroom condition.

10 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

People Matter…

Following the vehicle delivery to DNG I was contacted and advised of the scope of work and the implementation. This was very reassuring and helpful.
As with any company the people are the most important. All the communication was very good and responsive to any questions I had.
If we were told they would get back to me it always happened.
The progress updates were useful.

26 de março de 2024
Avaliado com 2 de um total de 5 estrelas

Car had to be returned a further 2…

Car had to be returned a further 2 times to fix a paint blemish issue that was not part of the original damaged area.

19 de março de 2024
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Resposta da DLG Auto Services - Perth

We apologise for the inconvenience caused by the recurring paint blemish issue. We understand your frustration and disappointment in having to return the car multiple times. Our team is committed to resolving this matter promptly and ensuring your complete satisfaction. Rest assured, we are taking the necessary steps to address the issue effectively and prevent any further recurrence. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work towards a satisfactory resolution.

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