DLG Auto Services - Teesside Avaliações 

360
O TrustScore é 4.5 de um total de 5

4,7

Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent, professional service with polite, friendly and empathetic, caring staff. Karen you seem like a really altruistic, and all round excellent human, thank you. Took my car to them... Ver mais

Avaliado com 5 de um total de 5 estrelas

Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... Ver mais

Avaliado com 3 de um total de 5 estrelas

Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contato

  • Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, Reino Unido

  • 0345 301689

4,7

Excelente

O TrustScore é 4.5 de um total de 5

360 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(360)

667 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Brilliant

Very friendly. Picked car up & delivered curtesy car. Phoned with updates but could have phoned with more updates.
Work on the car was brilliant, you would not think anything had happened to it.
Thank you very much

15 de abril de 2025
Avaliado com 2 de um total de 5 estrelas

Shoddy work! Is there no quality control?

Had to wait two and a half weeks for a courtesy car, which arrived dirty inside and out and overdue a service by over 2,000 miles! Did not want to hold up my car being taken to be repaired so accepted the car and let DLG know, thinking they might offer to pay for a valet, but they sent another courtesy car the next day, which had its own problems, which I was not informed about and only discovered later, ie the boot didn't lock, the front parking sensor didn't work and the passenger seat belt alarm sounded when the belt was clipped in!
Then, when the car was returned the repair can only be described as shoddy! Several issues apparent - there appeared to be no quality control! After a long conversation with head office by the transport driver, with photos sent, they decided to take my car back and have another go at the repairs!
They did keep me informed and the repair was then done properly.
Do wonder how they can be recommended by my insurers Churchill, when they sent my car back with such a poor attempt at a repair!

11 de fevereiro de 2025
logotipo da DLG Auto Services - Teesside

Resposta da DLG Auto Services - Teesside

We understand your frustration with the experience you had with our courtesy cars and the initial repair. It's disappointing to hear that the first courtesy car was not in the condition you expected, and that the second car had additional issues that weren't disclosed. We strive to provide our customers with a positive experience and we're sorry that we fell short in this instance.

We appreciate that you brought the issues with the repair to our attention, and we're glad that we were able to rectify the situation by taking your car back and completing the repairs properly. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future.

Avaliado com 5 de um total de 5 estrelas

brilliant service

After a bump in my mini and the insurance company being involved
the garage took the stress away from the onset.Having a courtesy car being delivered on a tow truck, to frequent communication throughout the process and then to to the delivery of my car with brilliant results back to
me.Would highy recommend this company.

20 de fevereiro de 2025
Avaliação não solicitada

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