DLG Auto Services - Warwick Avaliações 

500
O TrustScore é 4.5 de um total de 5

4,7

Lock Lane 15, CV34 5AG Warwick, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough ab... Ver mais

Avaliado com 5 de um total de 5 estrelas

Would highly recommend this Company they took charge of everything from start to finish very friendly courteous service. Kept me informed about collection delivery and ongoing repairs. Car came back i... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service throughout. My car was collected, repaired as new & returned on time. It was also washed & valeted. I was kept informed at all stages of the process & everyone I met or spoke to was... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great, friendly, courteous staff. Car was collected on time. I was kept updated on repairs and as I had a hospital appointment the day it was due to be returned I was able to collect it and have it s... Ver mais


Detalhes da empresa

  1. Oficina de Automóveis

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contato

  • Lock Lane 15, CV34 5AG, Warwick, England, Reino Unido

  • 0345 878 5599

4,7

Excelente

O TrustScore é 4.5 de um total de 5

500 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(500)

662 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Vehicle repaired after 2nd attempt and left filty dirty

Having had to use DLG for the repair of my vehicle following a collision, I can say that I would not use them or Direct Line again,
Having been told my vehicle repairs were completed after a few weeks, I went to collect it from their site in Warwick, I was meet with a very rude man who denied me the opportunity to test drive my vehicle and then had to point out there are still area of the vehicle that had not been repaired, I had to leave it with them for a further 3 weeks to complete these.
I finally picked up my vehicle today 15.08.25
To find the repairs has now been finished but the vehicle was completely filthy, If I had not been on my way to work I would have insisted on it being cleaned, but I was just thankful my vehicle was back on the road and would not have to deal with DLG again

12 de agosto de 2025
logotipo da DLG Auto Services - Warwick

Resposta da DLG Auto Services - Warwick

Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle due to the delivery of parts which was outside of our control. apologise if you feel there was a lack of communication during this time. Meanwhile, I’ve shared your comments with the site’s manager to improve the customer journey in the future.

Avaliado com 5 de um total de 5 estrelas

Quick and Great job

The car went in for repair and the team turned it around within two weeks. The dropped off the car and picked up the hire car so was efficient

30 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good.

Efficient and ready earlier than expected. Good communication and good workmanship.

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top class

Top class
A job I thought would take just 2 weeks but took 11 weeks
This company telephoned me every week and explained in detail the reason for the delays
( supply of parts ). This was most reassuring
They have a good team working for this company First class staff First class job. Thank you

30 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Work was done through insurance

Work was done through insurance. Car was collected and returned by low loader on the days as promised. The repair was completed in only 4 days and communication was very good. Thoroughly recommend.

22 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast and good communication

The communication was really seamless and upfront. It came back in a quicker time than what was expected.
The car was delivered clean.
What would have made it even better was if they had vacuumed the boot and also taken out the seat cover and paper in the footwell of the front seat.
As a disabled passenger, this was a real effort for me. But on the whole a really good service I would definitely recommend

14 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, was kept informed throughout process. All repairs carried out well and car cleaned prior to return.

24 de julho de 2025
Avaliação não solicitada

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