Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Ver mais
A empresa respondeu
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... Ver mais
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... Ver mais
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... Ver mais
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prompt assessment of damage to my car and contact to arrange repair. Helpful telephone staff to organise the courtesy car and pick up of my vehicle. Repair carried out within time limit I was given.
Made what could have been stressful easier.
Thank you
Wasn’t impressed to get my car back and find it still had problems with the steering/suspension even after being told a road test is carried out not sure who rod tested my car but these knocking sounds and rubbing sounds have been there since I picked up the car can never get through to there office in the mornings. Still yet to have the car sorted 3 weeks down the line

Resposta da DLG Auto Services - Welwyn Garden City
The car was collected at the allocated time. The necessary repair was fully discussed on collection.
The car was returned at the allocated time,& the work undertaken again fully discussed.
I was surprised at the short timescale, impressed with the impeccable workmanship, & delighted my car was returned in pristine condition.
They offered me a replacement vehicle which I didn't need as my husband's car was available to use. They left me with my car until they had most of the parts. They offered me 'green' parts which was something new to me & quite acceptable as we recycle whenever possible. They turned up on time & returned my car on time. I was happy with their service ☺️ 🍒
Great experience. Highly recommended! Good customer service, excellent turnaround time and a fantastic job.
I have had a positive experience with this company. They fixed my car professional keeping me informed about what happens. They gave me a courtesy brand new car and I have no problem with their service. Thank you
Recommend!!!
Great communication, quick turnaround and friendly drivers collecting and returning vehicle.
The pick up and drop off went without any hitch at all and the workmanship is brilliant
The car damage was reviewed at my home the day after the accident was reported. Car collected for repair on the the 18th May and returned to me filly repaired and clean on the 31st May.
Good contact from the start of the claim to the end result.
Excellent service. In for a replacement doors and paintwork re an insurance claim. . Contacted me very fast. Job assessed and done to an excellent standard and in good time.
Excellent service. Very prompt. Car was returned in immaculate/showroom condition. Better than when it went in.
The temporary car hire wasn't great but that was with another company.
Quick and efficient service. Always kept me up to date with progress
Staff friendly and knowledgeable.
Straightforward realistic estimates
Excellent repair job, completed ahead of time and communication was exemplary, called with regular progress updates and worked around my needs for drop off collection.
Thank you
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.