Dolcelove Avaliações 126

Resposta da Dolcelove

3 de mai. de 2026

Hey, really sorry to hear this and thanks for the feedback, it actually helps us improve.

Being honest with you, our previous formula had a lower dosage and was missing some key ingredients that properly support the skin to tan from within without sun exposure.

The old formula worked well if you were getting some sun alongside it, it would speed things up nicely, but for people relying on it with no sun at all it just wasn't strong enough on its own.

That's on us.

We've since reworked everything, the dosage is much higher now and we added the ingredients that were missing to make it actually work without needing sun to back it up.

The other issue was the timeline we were promising, it wasn't realistic. After running a survey with our previous customers over a few months, we found the real sweet spot for visible results is around 3 to 4 months, with skin starting to change colour around the 1 to 1.5 month mark.

So a lot of people who quit after a few weeks were actually on the right track and just didn't know it.

Sorry again for the experience.
— Dolce Love Team

Resposta da Dolcelove

3 de mai. de 2026

Hey, really sorry to read this and we genuinely appreciate the honest feedback even when it's hard to hear.

Being upfront with you, we had a rough patch on the customer support side. The volume of orders coming in got way ahead of what our small team could handle, we were only running with 1 to 2 support members at the time and the inbox just piled up.

Some of the team also weren't fully trained yet and that resulted in those generic replies you got, which is not the kind of service we want to give anyone.

We've since hired more people and properly trained the team to make sure every email is replied to within 24 hours with an actual human response.

On the product side, 24 days unfortunately isn't enough time to see proper results with our drops. After running surveys with customers over a few months, we found the real timeline for visible changes is around 3 to 4 months, with skin usually starting to shift around the 1 to 1.5 month mark.

We were initially promising faster timelines which wasn't realistic and we've fixed that on the website too. We also reworked the formula with a stronger dosage and the ingredients that were missing before, the watermelon flavour was reformulated as well so it actually tastes how it should now.

We know none of this undoes your experience and we're not trying to make excuses, just being transparent about what went wrong and what we've changed.

Really sorry again for letting you down.
— Dolce Love Team

Resposta da Dolcelove

3 de mai. de 2026

Hey, really sorry to read this and thanks for flagging it.

Being honest with you, we had two issues going on around that time. Some of our previous customer support members weren't properly trained and a lot of emails were getting generic replies or slipping through the cracks, that's been fixed now and the team is properly trained with every email replied to within 24 hours.

On top of that we also had a batch of orders that got detained at customs for no clear reason which caused a lot of confusion on both ends.

Just to be clear, every customer that requests a refund does get one, no exceptions. If yours hasn't been processed yet that shouldn't have happened and we genuinely apologise for that.

Really sorry for the mess and for letting you down.
— Dolce Love Team