DomainsFoundry Avaliações 9

Resposta de DomainsFoundry

18 de ago. de 2024

Hi Dan,

Thank you so much, Dan, for your wonderful feedback! ⭐ We're delighted that our team could help you with your website migration quickly and without any fuss. It’s great to know everything went smoothly. If you ever need anything else, we’re always here to assist. Thanks again for choosing DomainsFoundry! ⭐

Best regards,
Jeffrey

Resposta de DomainsFoundry

18 de ago. de 2024

Hi Asder,

Sorry to hear of your frustrations. First and foremost I can see we helped you resolve your billing issues shortly after you raised a support ticket with us and your domain name was successfully renewed.

We know how important domain names, email and web hosting services are to our clients. We therefore take domain renewals and payment processing very seriously.

We have no issues processing payments our payment systems are functioning normally and are secure and PCI-DSS compliant.

Reviewing your account I can see your specific payment was declined as you have set Israel as your billing address country but you were using cards with UK billing addresses.

The address mismatch caused your payment to be declined.

We raised the incorrect country on your profile with you previously in a support ticket reply in 2023. You did not respond or change your billing details.

As part of our standard domain renewal process we sent you five email notifications prior to your domain renewal asking you to double check payment details.

Further more we sent an email notification of your payment being declined on the 15th August 2024.

We sent a further follow-up email notification of an overdue invoice 24 hours later on the 16th August 2024.

We invoice domain names 14 days prior to their expiry date to provide sufficient time for you to resolve payment issues.

In your specific case you were invoiced on the 1st August 2024. At any time from the 1st August you could have paid your domain renewal avoiding potential issues and your domain expiring.

Domain names have grace periods set by the governing registrar and vary based on the specific domain suffix you have registered.

Grace periods apply to the renewal and deletion period of expired domains only. Grace periods do not apply to changing of a domain name servers (DNS). At DomainsFoundry we provide standard, industry-wide grace periods, typically 30 days.

Unlike some other domain registrars we do not currently charge a restoration-fee for restoring domains which have just expired.

Regarding your support experience; our expert, UK-based technical support team is available 24/7.

Reviewing your DomainsFoundry account. You opened a billing ticket on Saturday Evening at 6:37 PM BST and this was actioned by our team in 1 hour. Payment was processed by us and your domain renewed at 7:38 PM.

Email notifications advising your payment had been processed and domain had been renewed were sent at this time.

A follow up response was sent at 8:37 PM on Saturday Evening from our support agent Fiona confirming your payment had been processed, your expired domain succesfully renewed and we also provided a link so you could monitor the DNS propagation in realtime.

I've arranged for your ticket to be followed up so with steps so you can update the country set on your billing details to avoid payment errors again.

I hope you'll consider updating your review to reflect your actual payment issue and the steps we undertook to help you resolve this quickly and remove the unfounded claims.

If you have any further questions please let us know by contacting our support team.

Best Regards,
Jeffrey

Resposta de DomainsFoundry

13 de out. de 2023

Hi Steven,

Thank you so much for taking the time to leave your 5⭐️ review!

I'm super happy to hear we've been able to very quickly resolve your issue and I've passed your excellent feedback on to the team.

If you ever need further help in the future, please do not hesitate to reach out to us.

Best Regards,
Jeffrey

Resposta de DomainsFoundry

9 de ago. de 2023

Hi David,

Thank you so much for taking the time to leave your fantastic review.

I'm really happy to learn how our support team have helped play a pivotal role throughout your journey creating a website. I've passed on your feedback and thanks to the support team.

We know how tricky it can be to run a website and we're firm believers in providing the tools, knowledge and resources to help you learn and succeed. We're thrilled that you appreciate our approach.

I'm also glad you've found our package flexibility and billing process to be smooth and hassle-free.

If you ever need further assistance or have any questions please don't hesitate to reach out. We're here to support you every step of the way!

Best Regards,
Jeffrey

Resposta de DomainsFoundry

30 de mai. de 2023

Hi Iain,

Thank you for the amazing five-star review!

I'm thrilled to hear Fiona was able to resolve your issues and I've passed your feedback on to her.

We appreciate your kind words and are delighted to provide fantastic service.

If you ever need further assistance, please don't hesitate to reach out to us.

Best Regards,
Jeffrey

Resposta de DomainsFoundry

30 de nov. de 2022

Hi John,

Thanks for taking the time to leave such an awesome review!

I've passed on your thanks to Rachel and the team.

We know how important email is to your business and I’m glad to hear we were able to help you. Please don’t ever hesitate to get in touch if you need any assistance!

Best Regards,
Jeffrey

Resposta de DomainsFoundry

23 de ago. de 2019

Thank you for taking the timeout to share your experience! We're very pleased to hear our Customer Service team were able to assist you. Thank you for choosing Domainsfoundry!

Resposta de DomainsFoundry

9 de nov. de 2018

I can't thank you enough for your great review Shane - The team here at DomainsFoundry really appreciate it. We're super stoked you're happy with your service. We know keeping it fast and easy to use is important! We look forward to helping you for years to come too!

Resposta de DomainsFoundry

1 de nov. de 2018

Thank you Peter for your feedback. We're very pleased to hear you're happy with your DomainsFoundry service and we look forward to continuing to provide you with a great service!