Dome Tours Avaliações 

118
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

The guides were excellent, very helpful and informative. However, I have two complaints: Firstly the food provided at Arafat and Muzdalifa was poor. Secondly the company should have provided transp... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing experience of Hajj with Dome Tours (Al Bait). They are very well organised , very informative, extremely helpful, supportive and patient with the Hujjaj. They guided us through out the e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Alhumdulillah , dome tour has made our Hajj experience way better than expected. There were guides in every step. Reminder everyday to prepare us for the next day. Facilities everything so that we can... Ver mais

Avaliado com 5 de um total de 5 estrelas

I did hajj with dome tours back in 2010. I also did umrah with dome tours several times over the years. I just came back from hajj with ABG which is 16 years since I went with dome tours. Despite the... Ver mais

Detalhes da empresa

  1. Operador de turismo
  2. Agência de Viagens

Escrito pela empresa

Dome Tours’ story began with the above question! For us, there was only one answer. We needed to create a community. And that is exactly what we have been doing since our beginning in 2002. Almost 20 years on and we are still building global bonds of brother and sisterhood by providing excellence every step of the way for Hajj and Umrah. Our core ethos of khidma (service) underpins everything we do. And we guarantee that all of our customers’ needs will be comfortably met, their expectations exceeded and their goals before the start of the journey, accomplished. We push ourselves to go above and beyond what is expected of us, paying attention to the little details that are often missed. For example, all of our Hajj pilgrims are given our Hajj Essentials Collection, which are travel-friendly and functional items, such as an instant cooling towel, pain alleviating cream, a Tawaf friendly umbrella, and much more… We also ensure that our pilgrims are accompanied by doctors and scholars to tend to every health need and question. These facilities are just one of the ways we help to ease the strenuous journey to Makkah and Madinah as much as possible. As of today, we have served over 20,000 pilgrims And have established ourselves as a leading tour operator in the industry, winning multiple awards along the way. However, our greatest fulfilment comes from hearing how we have helped transform people’s lives and reconnected them with their faith. Alongside the spiritual sites of Makkah and Madinah, we also offer holidays to the most stunning, adventurous and relaxing global destinations. From the dreamy coastlines of Jordan to the bustling bazaars of Egypt, we have covered all grounds to bring people’s travel dreams to reality. Our packages don’t just come off the shelf We understand every person is different and that is why Dome Tours offers unique, tailor-made packages aimed not only at individuals but families, businesses and organisations. Through the spirit of a community, we aspire to help Muslims please their Creator, while building lifelong bonds between one another. Hajj and Umrah should leave everyone feeling transformed, and for years we have been building the right environment to accomplish this. Accreditations IATA Approved Agency ATOL (Air Travel Organisers License) granted by the Civil Aviation Authority ABTA (Association of British Travel Agents) Approved Hajj Ministry Agent


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

118 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(118)

22 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Enquired about Hajj with the company…

Enquired about Hajj with the company for our journey with Dome Tours run by brother Helbawi, was a good experience, communication could be improved by call handler all in all good experience and looking to book for the coming year.

13 de dezembro de 2025
Avaliação não solicitada
logotipo da Dome Tours

Resposta da Dome Tours

Assalamu Alaikum Shazia,

Thank you for your feedback. We're glad you had a good overall experience, but we are sorry that our call handler's communication fell short.
Please contact us privately at hajj@dometours.com with more details about the issue so we can investigate and improve.

If you have not yet registered your interest for Hajj 2027, please visit https://dometours.com/hajj/register-your-interest/

We look forward to assisting you again, insha’Allah.

Kind regards,
Dome Tours

Avaliado com 5 de um total de 5 estrelas

Amazing experience of Hajj with Dome…

Amazing experience of Hajj with Dome Tours (Al Bait).
They are very well organised , very informative, extremely helpful, supportive and patient with the Hujjaj.
They guided us through out the entire experience of Hajj.
ALHAMDULILLAH.
I Would highly recommend them to family and friends and would travel with them again with mercy of Allah.
Bi Idhnillah Ta’ala

25 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Attention to detail is unmatched

I did hajj with dome tours back in 2010. I also did umrah with dome tours several times over the years. I just came back from hajj with ABG which is 16 years since I went with dome tours. Despite the upgrades overall to all the camp sites etc, dome tours hajj 16 years ago was far far superior. The attention to detail in every single aspect is nothing I have seen at all. They are far superior to any other hajj or umrah provider and always the first to introduce upgrades which later get implemented by other providers. Do not think twice, only travel with dome tours!

20 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dome Tours - Hajj Tour Guides


Assalamu Alaikum wa Rahmatullahi wa Barakatuh.

Dear brothers and sisters in Islam.

We pray that all those who are still feeling the effects of Hajj are recovering well from their coughs, colds, aches, and pains. Such challenges are part of this blessed journey and a reminder of the sacrifices made for the sake of Allah.

By the fadhl (grace) and mercy of Allah, He has answered our du'as and granted us the opportunity to complete this sacred spiritual journey. May Allah accept our Hajj despite our shortcomings, for none of us is perfect. We all make mistakes and fall short, yet it is through Allah's infinite mercy that He gathers people of one faith, regardless of ethnicity, skin colour, wealth, social status, or background.

These worldly distinctions are temporary; life itself is a test.

We have been truly blessed to undertake this journey with Albait and Dome Tours. Every stage of the pilgrimage was organised with exceptional care, thoughtfulness, and professionalism.

This was made possible through the tireless efforts and dedication of the guides who served us throughout our journey.
We would like to express our sincere gratitude to Sheikh Imtiaz, Zubeir, Naeem, Ussama, and all the female guides. They sacrificed their comfort and often their sleep to ensure the well-being of every pilgrim.

Their patience, compassion, and commitment were evident in every aspect of their service, especially during the demanding five days of Hajj. No question was left unanswered, and no effort was spared in caring for the guests of Allah.

Only Allah can truly reward them for their service to the Ummah in this world and the Hereafter. May Allah accept their du'as, shower them with abundant barakah, grant them good health, protect them and their families, and continue to bless them with the honour of serving the pilgrims and the wider Muslim Ummah.

You are all among the chosen ones, and we make du'a that Allah continues to select and enable you to serve His guests with sincerity and excellence.

I am sure that the vast majority of pilgrims will share these sentiments and join in expressing their gratitude and appreciation for our Hajj guides.

Through the Rahmat (Mercy), Maghfirat (Forgiveness), Afiyat (Well-being), Barakah (Blessings), and Fazal (Grace) of Allah, Alhamdulillah, All of us have now completed the five pillars of Islam.

However, our journey does not end here. Hajj should inspire us to reflect upon our daily actions and strive to become true Mu'mineen—believers whose faith is reflected in their character, conduct, and devotion—rather than being Muslims in name alone.

May Allah grant us all Hajj Mabroor, forgive our sins, accept our efforts, and keep us steadfast upon His Deen.

Jazakum Allahu Khayran.

Wassalamu Alaikum wa Rahmatullahi wa Barakatuh.

26 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

After several years of hoping to…

After several years of hoping to complete Hajj, 2026 was finally the year Allah opened the door for us, choosing Dome Tours was one of the best decisions we made. From start to finish, the experience was far smoother, more organised, and more spiritually fulfilling than we ever imagined.

One of our biggest concerns going into Hajj was my mother, who is in her mid 80s and required a wheelchair. We expected challenges and logistical stress, but the team handled every aspect with such professionalism and expertise that those worries quickly disappeared. Their expert logistical management meant that movements between sites and the overall flow of the days were far easier than we anticipated. They consistently ensured my mother’s comfort and for that we are truly grateful.
The group leaders, guides, and support staff were exceptional, patient, and always present when needed. Their calm coordination during the most intense days of Hajj made a world of difference. What could have been overwhelming became manageable and memorable.

After wanting to complete Hajj for so many years, this journey exceeded every expectation. Dome Tours didn’t just take us to Hajj; they supported us through it with sincerity, care, and a level of organisation that deserves the highest praise.

I wholeheartedly recommend them to anyone considering Hajj, especially families travelling with elderly parents or those needing additional support. They turned what we thought would be a difficult experience into one we will cherish for the rest of our lives.

23 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hajj 2026

Hajj 2026. A1400-LHR

In summary, Dome Tours is an excellent provider. They have years of experience and are very well equipped to deliver an excellent Hajj experience.

Thank you to all of the guides from DT who were with us on the journey. I felt that you all did an incredible job and that you are experts in taking care of the Hujjaj. I will not be able to name everyone below, but I believe that every single guide did an excellent job. May Allah reward you all immensely and continue to use you all for taking care of the pilgrims.

I wanted to give a special thanks to Abdul Wahed, Fatehullah, and Hasan. Although all of the guides did an excellent job, I found your commitment and guidance to be extremely beneficial.

Abdul Wahed did an excellent job in communicating with the groups and keeping us up to date. He has a familiar and reassuring presence.

In Makkah and on the days of Hajj, Hasan was one of our main people that we recognised and knew that we were in the right place. He also very helpfully took us for the orientation to the Jamarat, which I found very useful.

In particular, I will never forget when Fatehullah took us for the Jamarat on the first day of pelting, and amidst all of the noise, rush and pandemonium, he could be heard clearly shouting "Dome Tours!". When we lost the group briefly, that voice felt like a saviour. Nor will I ever forget on Eid Day how Fatehullah stationed himself at the perfect place to direct pilgrims to Makkah or Azizyah.

Sheikh Imtiaz deserves a special thanks for his seminar series, and and patiently answering all of the many Fiqh questions.

I want to thank all of the Al Bait staff who were there behind the scenes working tirelessly. You have delivered an excellent Hajj experience, and I will be recommending to my friends and family to go with Al Bait and Dome Tours. May Allah cause your businesses to flourish and find success after success.

I want to thank all of my fellow Hujjaj who made the journey an incredible experience. The familiar faces and the new friends. It occurs to me that we will never again all be gathered together on this Earth (except by a miracle), so I ask Allah to gather us together again in Jannah, in the neighborhood of Rasoolullah SAW, for a great feast.

May Allah accept our Hajj, make it a Hajj Mabroor, Sa'ee Mashkur, and Dhunub Maghfur. May Allah bring us back again and again to his Holy House. Ameen.

19 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dome Tours is a reputable operator with…

Dome Tours is a reputable operator with in depth experience on how to take groups for Hajj. They were extremely organised and went out of their way to ensure everyone was happy, safe and comfortable. I would highly recommend Dome Tours to anyone looking to perform Hajj.

22 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A wonderful Hajj experience

A wonderful experience carefully thought through by Dome to provide care and attention for all pilgrims on their packages
This enabled us all to achieve all the necessary Hajj processes for a successful and complete Hajj

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great

Great well rounded
Thoughtful and detail oriented
Excellent guides
10/10 would recommend and only go with dome tours again

19 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hajj with Dome Tours

Completing Hajj is something words can barely describe, but having the right people around you makes a huge difference and Alhamdulillah Dome Tours delivered beyond expectations.

A massive thank you to the whole Dome Tours team for the amount of effort, patience, and care they put into looking after us throughout the entire A1900LHR package. From the early preparation stages all the way until the final days of Hajj, everything felt well coordinated and properly managed, which allowed us to focus on our worship without unnecessary stress or confusion.

The team were constantly present and accessible whenever support was needed. They handled everything with genuine sincerity and professionalism. You could tell they truly cared about making sure every pilgrim had the best possible experience.

Credit also goes to Al Bait Guests for their hospitality and service during the journey. Their contribution definitely helped make the trip more comfortable and memorable for all of us.

What I appreciated most was the balance between organisation and spiritual support. This wasn’t just a “travel package” the team created an environment where people felt supported, informed, and looked after at every stage of Hajj.

May Allah accept the efforts of everyone involved, reward them immensely for serving the guests of Allah, and continue to place barakah in the work they do. I genuinely wouldn’t hesitate to recommend Dome Tours to anyone considering Hajj in the future.

23 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dream Tours!

My first Hajj in 2026 and it was the best experience of my life and Allah (SWT) made it easy through putting Dome Tours as our guides. Great team, so patient, always smiling and always happy to help. Everything was so well organised and the communication was first class. I highly recommend Dome Tours (Dream Tours) - I cannot say anything other than JZK for everything from me and my wife.

25 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hajj 2026

We went with Dome in Hajj 2026. They as a team ensured everything was taken care off so that we could concentrate on our Hajj. Each of the guides was personable and generous with their time, ensuring all queries were addressed. They were very organised and went above and beyond in ensuring the Hajj experience went smoothly. I would highly recommend my friends and families go with this group in the future. Special mention to Abdul Wahid for his dedicated leadership of the team during the journey and the excellent team around him.

21 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't think about

Upon arrival at Jeddah airport, the coach transfer we were assured of multiple times did not exist. We were directed to purchase train tickets to Mecca at our own expense, with the assurance that ground staff would be waiting. Predictably, no one was there. The local staff had not been briefed and spoke no English. We found our own way to the hotel, choosing at that early stage to extend the benefit of the doubt.

The transition to Mina offered a masterclass in oversight. Upon boarding our assigned bus, we found it full, with guides comfortably occupying pilgrim-allocated seats. Finding no assistance, I had to personally plead with the driver in Arabic to sit in the emergency seat. At Muzdalifa, the lack of a gathering system bordered on hazardous. While other groups rested and departed for Jamarat in an organized fashion, our group's strategy seemed to be waiting until sunrise for the crowds to clear. The disorganization was such that a pilgrim woman fainted in the heat while organizers remained blissfully unaware. Similarly, the promised organized walk from Mina to Mecca devolved into guides leading pilgrims into the tunnels and leaving them to navigate the crowds and heat on their own.

However, the most disappointing aspect was the spiritual direction. On the day of Arafah, while other groups utilized every moment in tearful supplication, we were advised to stay in the air-conditioned tents and enjoy the buffet. Our worship was ultimately condensed into a 20-minute group dua just before sunset, leaving a few minutes for personal prayer at the final moments. We were informed that the final moments mattered most, a rather unconventional theological take. This detachment was a recurring theme; we were the only group never to recite the Talbiya or Takbir. The guides never encouraged this central act of worship, yet they were remarkably proactive in advising where to stream UK football matches and find fine dining in Mecca.

In Medina, the women's Rawdha booking was announced moments before the window opened while most were asleep.
And for the grand finale, the airport transfer we paid for never materialized. Much like our arrival, our departure required a last-minute taxi, as no one from Dome Tours reached out to organise transport as they promised.
Beyond the logistical nightmare, there was a distinct chill in customer service. As pilgrims from outside the UK, not a single guide introduced themselves, checked on our well-being, or offered a basic *Salam*: a sentiment echoed by other custom-flight pilgrim we spoke with
We were convinced this was their first or second year in operation as they seemed to struggle with the basics. It was shocking to know they've been doing this for over twenty years.
If you are a UK citizen of Pakistani descent who views Hajj primarily as an opportunity to socialize, rest in luxury, and observe the rites in comfort with a like-minded peer group, Dome Tours will cater to your needs perfectly. However, if you value genuine spiritual focus, logistical reliability, and an atmosphere that honors the profound gravity of this pilgrimage, you may wish to invest your trust elsewhere.

23 de maio de 2026
Avaliação não solicitada
logotipo da Dome Tours

Resposta da Dome Tours

Thank you for taking the time to share your experience.

Firstly, we are pleased to hear that your Hajj itself was successful, and we sincerely regret any aspect of the journey that left you feeling disappointed.

While we fully appreciate that every pilgrim's experience is personal, we were surprised by many aspects of your review, as they do not reflect the experience reported by most pilgrims who travelled with us, nor our understanding of the events described. We relayed your concerns to the Hajj Guides who confirmed that much of what you have described did not occur with our group, nor does it align with how we operate as a Hajj company. Furthermore, you did not mention which package you had travelled on, which leads us to believe that many of your comments could relate to a different Representative, and not Dome Tours.

That said, we do not dismiss your concerns. We would genuinely welcome the opportunity to discuss your experience directly. Constructive feedback helps us improve, and we would much rather understand your concerns in detail than attempt to address them through a public exchange.

Thank you again, and we look forward to engaging with you in the coming days.

You can reach out to us at: hajj@dometours.com

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience booking…

I had an excellent experience booking my trip with Dome Travel. They were incredibly knowledgeable, attentive, and genuinely invested in making sure my trip was smooth and memorable.

What stood out most was their responsiveness and willingness to go the extra mile. Any questions or concerns I had were addressed quickly and professionally, which made the whole process stress-free.

A big thank you to Ibrar for all his help and support throughout the process. I really appreciate the effort you put into this to making sure everything was perfect.

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent communication

I was a last minute addition to the February 2026 Umrah trip. Dome Tours communicated exceedingly well with any questions that I had and also in processing my application. They were patient whilst my documents were being prepared.

Travel arrangements were well organised, comfortable coaches to and from the airports. The train which was organised from Medina to Makkah was wonderful!

The hotels provided were of excellent standard, the cleanliness which is a big tick from me. There was a variety of food for the breakfast buffet.

The proximity of the hotel to the Prophet's Mosque made it extremely easy for my parents and I to walk for congregational prayer.
The hotel in Makkah was also close by to the Masjid Al Haram. The only drawback being that there is an incline on the walk back from the masjid, anybody in a wheelchair or mobility issues will find it difficult.

I was particularly worried about the ZamZam water and how we would arrange collecting it and transporting it back to the UK. The whole process was ever so easy and stress-free.

The group leader, Shaikh Mohammad Mahmoud, knew exactly where to go- where the coaches were located and navigated us well at the train station.

All in all a highly enjoyable experience from me and I would recommend to others who would like a stress-free trip to Umrah.

11 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dome Tours provided a professional…

Dome Tours provided a professional service from the beginning to the end of our Umrah journey. This allowed us to concentrate on the spiritual aspects of our visit to the holy sanctuaries. The hotel (The Hilton) in Makkah sharif was impressive; both hotels (in Makkah and Madinah) were very close to the haraam sharifs which was important to me. Can’t thank the organisation enough. May Allah سبحانه وتعالى reward you all abundantly.
Highly recommend Dome Tours to anyone who wants a hassle free experience.

11 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dome Tours facilitated a family Umrah…

Dome Tours facilitated a family Umrah visit for us which we completed successfully last week Alhamdulilah.
Dome arranged every aspect of the trip seamlessly and were very attentive to detail.
Timely reminders at every step to confirm pre arranged transportation details/tour guide details and timings.
This meant we could focus on the Ibadah and not worry too much about logistics.

21 de dezembro de 2025
Avaliação não solicitada

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