DoneDeal.ie Avaliações 1.058

Spent almost €100 placing a car ad. Supplied tax registration document number so that Greenlight verification would appear. So, Greenlight appeared - that is until I edited the ad a few days later. The Greenlight disappeared and a message appeared on my ad “We are unable to display any history due to insufficient information provided by the seller” Basically that was telling any potential buyers that I didn’t supply details to give the Greenlight verification - which is a lie.
Once I noticed it I queried it with Donedeal.ie and a ‘Roberto’ replied that “manual edits to your ad will cause the greenlight verification to drop from your ad.

Nowhere did the site mention this. Greenlight, in fact, is only mentioned once in their terms, and nothing to do with editing the ad.

I had to send photos of the Reg. document and Greenlight was re-instated. However, I’d lost two weeks approx. of it being on my ad, and saves didn’t increase.

Roberto informed me too that “greenlight verification is a free feature that is not part of the price to pay for ads”

So all in all, for almost €100, I feel robbed by Donedeal as they removed a feature they supplied during the listing process - obviously to make people buy a €25 report on the car. (By the wording I mentioned above that they ADDED to my ad about insufficient information)

Ticket ID No. 3380749

EDIT: My communication with Donedeal was already through the ‘Hello’ email address. Here is the text. As yiu can see, there was absolutely no effort to re-instate the Spotlight’ aspect. And you’re operating the Greenlight ‘as intended’

Quote……

Roberto (DoneDeal)
22 May 2026, 17:22 GMT+1

Hi Pat,

Thank you for your reply.

I am afraid that the greenlight verification is working as intended. Please, also bear in mind that greenlight verification is a free feature that is not part of the price to pay for ads.

We have given your ad a free bump as a once off goodwill gesture, but we are unable to provide any further compensation or add your ad to the spotlight.

Please let us know if you have any further queries or comments. Our Customer Support Team are always happy to help.
Kind regards,
Roberto
The DoneDeal Team


Pat
22 May 2026, 17:18 GMT+1

I think you should also re-Spotlight the ad too.

In your terms there is just one mention of the word Greenlight, and it doesn't refer to the verification being removed when editing an ad.

On 22 May 2026 17:08, "Roberto (DoneDeal)" wrote:

Roberto (DoneDeal)
22 May 2026, 17:08 GMT+1

Hi Pat,

Thank you for your reply.

I've now readded the Greenlight verification badge to your ad and bumped it to the top of the listings! You can view your updated ad.

I am afraid that this setting can't be removed due to transparency reasons, and it is intended that the greenlight verification disappears when manual edits are made to the ad. However, we will pass on your feedback on to our product team.

Please let us know if you have any further queries or comments. Our Customer Support Team are always happy to help.

Kind regards,
Roberto
The DoneDeal Team


Pat
22 May 2026, 16:43 GMT+1

That's pretty disgraceful, as there is nothing mentioned on the edit page that this would happen.

I've attached the log book as requested. I expect that if I edit the address again that the same doesn't happen. Basically this has put my ad back 2 weeks, as well as making the spotlight part that I paid for irrelevant.

On 22 May 2026 16:21, "Roberto (DoneDeal)" wrote:
Attachment(s)


Roberto (DoneDeal)
22 May 2026, 16:21 GMT+1

Hi Pat,

Thank you for contacting us.

Please, bear in mind that manual edits to the ad will cause the greenlight verification to drop from your ad.

To manually add the Greenlight verification banner to your ad, please send us a photo of both the front and back of your logbook document. We will review it and get back to you shortly.

Awaiting your reply.
Kind regards,
Roberto
The DoneDeal Team


Pat
22 May 2026, 13:14 GMT+1

Hi. having spent quite a lot of money on my ad, I find now that it’s no longer advertised as Greenlight Verified - it was originally, and documentation was provided. Now there is a statement on it “We are unable to display any history details due to insufficient information provided by the seller.” I am very disappointed that such a notice has been attached to my ad. It’s basically telling viewers that I’m dishonest. The number of views has decreased, and there have been no further saves on it over 2 weeks. It’s still stuck at 4. That is down to DoneDeal I believe.

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