Doorstoyou Avaliações 

415
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

After shopping around and reading reviews, I stumbled across this gem. I had previous spoken to competitors, who didn’t know their stock or compatibility of doors and door hardware. Steve was... Ver mais

Avaliado com 5 de um total de 5 estrelas

Steve was the best, after trying loads of companies to get what we wanted he was the only one to give us the exact information, right product at the right price. No over inflated window sales pitch eg... Ver mais

Avaliado com 5 de um total de 5 estrelas

Outstanding from start to finish. I cant speak for other people but sometimes its frustrating buying on line and I looked at many door companies before purchasing because of the reviews which where no... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought two doors at a great price. Due to supplier issues there is a delay with delivery. Doorstoyou didn’t hesitate to call me and advise. Their customer service is great, and they also helped me wit... Ver mais

Detalhes da empresa

  1. Fornecedor de Portas
  2. Loja de Portas
  3. Porta interna

Escrito pela empresa

Doors to You are one of the UK's leading suppliers of both internal and external doors. We pride ourselves on our quality products and high level of customer service. We are a proud distributor for some of the UK's market leading door importers including LPD Doors and XL Joinery. You can browse our website to view our extensive range of interior doors, exterior doors, internal bifolding doors and external aluminium patio doors. You wont be disappointed with the product, price or service! We aim to deliver all of our products within 3-5 working days and a next day delivery service can be provided upon request. Delivery will be booked in with you at a day and time which is convenient to you. If you are in need of any technical information or advice, please feel free to give us a call or drop us an email and we will respond to you as quickly as possible.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

415 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(415)

27 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service , fast delivery , I ordered 5 doors , perfect condition when they arrived , all handles , locks , hinges , Very happy !!!

10 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

4 glass panel shaker door.

Mine was a 4 glass panel shaker door.
Solid heavy door.
Well wrapped and corners protected.
Good Value for the money.

Comment The delivery cost was a third the price of the door which I knew when I purchased the door but still a little pricey.

19 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

Great service, great doors, 100% recommend

Everything about buying through Doors To You was brilliant, and the customer service really shone. I was originally going to buy new doors through a different company but then saw how badly their customer service was rated and found Doors To You had the best rating so went here instead, and I’m so glad I did! A day after putting my order through, Steve gave me a ring to check the delivery details and confirm the estimated time frames were okay, and was really friendly and helpful. The doors were delivered on time, well wrapped, and the couriers took care of the doors and our house when delivering! I emailed Steve to ask about varnishes etc and he was so quick to reply and his advice was really helpful, including some useful product links! Absolutely love the new look of our wardrobe and will be buying more doors through Steve for the rest of our house!

22 de janeiro de 2025
Avaliado com 1 de um total de 5 estrelas

Hi returned some doors from my order…

Hi returned some doors from my order took 2 weeks to pic up after a couple of phone calls and £70 and come up to 2 weeks after collection and still waiting for refund

13 de janeiro de 2025
logotipo da Doorstoyou

Resposta da Doorstoyou

Hi James

To say I'm perplexed by your review, would be an understatement.

Having ordered the doors (Monday 13th January 2025) on behalf of your customer, who it transpired, due to illness, was project managing on behalf of another party, less than 24 hours after placing the order Online, you advised by Telephone that your immediate customer wished to change the specification of the doors. Despite the limited options available, I did EVERYTHING possible to mitigate the problem and find a viable solution, indeed, ON YOUR REQUEST, even entering into DIRECT DIALOGUE with YOUR customer to discuss her requirements and hopefully find a "compromise".

Unfortunately, despite my best efforts, it was ultimately decided that the doors needed to be returned and accordingly, on Wednesday 15th January 2025 (14.41) I Emailed YOUR CUSTOMER, who had effectively taken SOLE CHARGE of this matter as your "proxy", formally advising the corresponding COSTS and TIMESCALES to effect the UPLIFT.

Your customer responded by Email at 15.46 the SAME day, approving the costs/timescales and confirming that the REFUND should be PAID TO YOURSELF via PayPal (back to the card used in the original transaction). Due to circumstances beyond the control of DOORS TO YOU, the uplift took slightly longer than predicted, however YOUR CUSTOMER was kept FULLY UPDATED by Email and by Telephone and confirmed they were happy with the situation and how it was being resolved. On arrival of the doors at LPD's warehouse in Leeds, in line with standard protocol, they were fully inspected by the LPD Warehouse Team and validated that they were "as new"
and therefore fit for resale, following which, a REFUND was issued by DOORS TO YOU for the full agreed amount at 19.03 on Monday 10th February and you were subsequently Emailed confirmation of the same at 19.19. At no stage throughout the process, did you, OR your customer raise any issues regarding the Customer Service levels,
so as you'll appreciate, on the basis of the above facts, the withering award of 1 Star is both bitterly disappointing and I believe, wholly unwarranted.

Avaliado com 5 de um total de 5 estrelas

I placed a phone order after a…

I placed a phone order after a discussion with the company on the Monday morning. The order was confirmed by lunchtime with details of how to make payment. Payment was acknowledged promptly. The supplying company supplied us with delivery details that afternoon. The door were delivered on the Wednesday morning. Couldn't ask for a better service.

27 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Steve was a true gentleman

Steve was a true gentleman. He disucssed my options, guided me through the different options on internal french doors available and made the final process nice and easy.

16 de janeiro de 2025

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