Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Ordered Xmas gift on the 7th of Dec - checked delivery time and it would be here before Xmas. Tracking seemed to work up until the 20th of December. Edit: they did respond via email and trust pilot... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve been scammed on a small scale by on line retailers before but this company is 100% legit. Their customer service was superior to most and the product came exactly as designed. Additionally, our d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Dope Neons is a wonderful site to get exactly what you want! The customer service is awesome and their response time is immediate. I had a terrible time keeping from getting myself something, when I w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Thrilled with my purchase although it came late for Christmas present for hubbie due to pandemic. Quality first class looks much more expensive than it was Service excellent when I emailed to fin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de placas
  2. Loja de Iluminação

Sobre Dope Neons

Escrito pela empresa

With a dedicated team of graphic designers and skilled craftsmen we create unique and innovative artwork to illuminate your space with ambience and energy. By pouring our love for art and design into each piece that we design we create stunning products that our customers will love.

Customer Service
United Kingdom, United States & Philippines
Contact: customerservice@dopeneons.com

Product Issues & Support
United Kingdom, United States & Philippines
Contact: support@dopeneons.com

Graphic Design
United Kingdom & Netherlands
Contact: customdesigns@dopeneons.com

Production & Development
United Kingdom, China & Netherlands
Contact: Production@dopeneons.com

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

172 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Ordered my personal sign

Ordered my personal sign, large, got delivery in 3 weeks, packaged well, however not impressed as the power lead is on the top left corner of the sign and is short so no good for my Bar, also I ordered a large sign thinking that was what I was getting but it was small 300mm wide for nearly £70, when looking at it closely it was 2 pieces of glass that you can prize apart easily, so not well made, the worse bit like I said is the very short electrical lead which starts at the top left of the sign so looks un sightly for 1 and unless you happen to have electric very close you will not be putting the sign where you want it.

In Reply to Ashley's reply, I did not order a small sign, if the small sign cost is £70 then I feel it is poor value for money, as for you saying we can purchase longer leads, why should that be an option for the price we pay, the sign should have a long enough lead to start with.
You've not mentioned the lead starting at the top so you clearly do not think that is a design issue, and you did not mention why there is 2 pieces of perspects that you can easily prize apart.
I also did not like the fact you have no telephone number to contact which makes me believe you are not a UK based business. We all need a phone number for a contact most if not all businesses I deal with have an easy contact number to call for orders and enquiries which would help solve a lot of the issues here before a sale goes ahead.

20 de julho de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Ian

Thank you for your review. I'm sorry you were not completely satisfied with your order, our team has reached out to you directly to follow up on this and see if we can help. It looks like you ordered our small size sign and not the large, also your custom sign was manufactured and delivered in 2 weeks.

With regards to the power lead, we retail these in longer lengths, ranging from 2 meters up to 5 meters. These can be purchased from our website and are available to order along with your sign if you were planning to hang it away from a plug/USB socket.

Kind regards

Ashley
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

Well what can I day a perfect prezzie…

Well what can I day a perfect prezzie for my dj friend she loves it I would recommend getting one of these anyday it lights up the room

4 de julho de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi John

Thank you for the feedback and recommendation, I'm glad your DJ friend loved their new sign.

Kind regards

Ashley
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

I ordered a supersized sign as a…

I ordered a supersized sign as a Birthday present , I was well impressed with sign as was the recipient 😃
Can’t fault service from start to finish awesome 👏 👍🤟

3 de junho de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Al

Thank you for sharing a review of your recent purchase, we really appreciate it!

Kind regards

Ashley
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

We purchased one if their signs for our…

We purchased one if their signs for our rv while camping
It is totally awesome and got alot of attention
We hung it in a window for the whole world to see
We absolutely love it

27 de maio de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Jonithan

Thank you for sharing your 5 star review, It's fantastic to hear that you love your new sign!

Kind regards

Steven
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

Legend Dummer Sign

Sign was bought as a leaving gift for a drummer retiring. Ordering and personalisation was really easy, delivery was quick and product looks brilliant! Thank you Dope Neon.

20 de abril de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Joanne

Thank you for sharing a review of your recent order, it sounds like the sign made the perfect leaving gift.

Kind regards

Ashley
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

Bar sign

Awesome love it!
Thank you dope neons
Highly recommend this company

15 de abril de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Mr Stanley

That's just what we like to hear! Thank you for the recommendation.

Kind regards

Steven
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

Ordering from dopeneons was really…

Ordering from dopeneons was really easy.
The delivery was quick and my sign came well packaged and I’m perfect condition.
I totally love it and can’t wait to see it hanging up in my garden Bar.
Would definitely recommend this sign company.

8 de abril de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Mrs Lake

Thank you for sharing a 5 star review of your recent experience with Dope Neons, we really appreciate it.

Kind regards

Ashley
Here To Help Team

Avaliado com 4 de um total de 5 estrelas

Issue resolved

Issue with sign when it arrived - it did get resolved through customer service - very much appreciated.

Thanks to Ashley from Dope Neons for helping me !

23 de março de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Gab

Thank you for sharing a review of your recent experience, I'm glad we could get this resolved for you.

Kind regards

Ashley
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

Love this sign

I have nothing but praise for this company. The finished sign was everything they promised and more. It arrived quite quickly, I was expecting it to take longer. A few of my friends like it so much that I'm sure they will be buying one for themselves.

7 de março de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Andrew

Thank you for taking the time to share a review of your recent experience, we really appreciate it.

Kind regards

Ashley
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

Bought this sign over the moon with it

Bought this sign over the moon with it. It is bright and clear well made causes alot of interest with our fellow caravaners.

2 de março de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Elaine

Thank you for sharing a review of your recent purchase, this is just what we like to hear!

Steven
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

Brilliant experience really good…

Brilliant experience really good quality and brilliant tracking as well

2 de março de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Steve

Thank you for sharing your 5 star review. It's fantastic to know that you were happy with your recent experience with us.

Steven
Here To Help Team

Avaliado com 4 de um total de 5 estrelas

Came good in the end it seems and good customer service

International company do orders take time as they seem to come from China. I was disappointed as it was not obvious on their lead times when I ordered, but their customer service team have been really good, responsive and supportive. Item ordered for my 8 year old nephew, who is a budding drummer and will be a legend, so the sign was a fantastic idea and was personalised for him. Unfortunately it did not work on arrival to him, but again the customer service team (Ashley and Rose) have been quick to respond and support. Rose asked for a quick video to show the fault (my brother thinks it may be the switch). Within 24 hours I had an email, and though without comment personally, it states a new order at zero charge. I have asked them if they want me to have the defective item sent to them and happy to do so. These things happen and their service alleviates any previous issue I had on lead times and receiving. I’ll wait and track my order, and fingers crossed. Though my nephew was disappointed, he really looks forward to his item. I would definitely order again, and am aware on lead times better now. Fantastic idea and company as service teams are so important to the experience.

1 de março de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Paul

I hope you are well, the tracking of your parcel advises that it was delivered at the start of this week. I've reached out to you by email but not heard back yet, if you have any issues or concerns please let me know and I will be more than happy to help. Feel free to either reply to my email directly or you can reach our team on the following email address: heretohelp@dopeneons.com

Kind regards

Ashley
Here To Help Team

Avaliado com 4 de um total de 5 estrelas

Nice sign, shame about the wait

Sign arrived, at last, really nice when set up and illuminated. Chose this company because of its U.K. trading address and hoped it would come by a certain date but tracking info started stating ‘customs’ ‘destination airport’ and was ‘in transit’ for ages. Turns out, surprise, it’s coming from China! So if you need the sign quicker than about a month, beware.

1 de março de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Steven

Thank you very much for sharing feedback of your recent experience. I'm really pleased to hear you're happy with your new sign, however I would like to apologise for any shipping delay that your parcel faced in it's transit to you.

Kind regards

Ashley
Here To Help Team

Avaliado com 1 de um total de 5 estrelas

Ordered on the 19th of January and…

Ordered on the 19th of January and received on the 26th of February, I was expecting an elegant product as it seems to be advertised on the website but I've received a plastic sign that arrived from China 🤥
I opened before work to check the product was working... it was.
Gave the present to my friend and set it up for him but the wiring is clearly very poor and only lights up at certain angles 😓
Have requested a replacement but I've little faith that this product will last for more than a few weeks.

27 de fevereiro de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Jack

I hope you are well, I've reached out to you by email a couple of times but not heard back - it looks like your replacement sign was delivered last week. If you have any other issues or concerns please feel free to reply to my email directly or alternatively you can reach our team on the following email address: heretohelp@dopeneons.com

Kind regards

Ashley
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

I was a little sceptical but ordered…

I was a little sceptical but ordered for my fun pub in my garden...WOW and OMG I was amazed when it arrived you get the chain to hang and enough power cable... I put it up straight away and it's unbelievably amazing all that have visited remark how great it is I would definitely recommend as it just finishes off what most have worked hard to accomplish... Great service great packaging and above all else a great sign... Thank you

20 de fevereiro de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Nigel

Thank you for taking the time to share such a positive review, we really appreciated it.

Kind regards

Ashley
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

Ordered a sign from dope neon s and was…

Ordered a sign from dope neon s and was very impressed with the outcome
It has been made very well and the communication through delivery process was superb
Will
Definitely buy off of these guys again

8 de fevereiro de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Jason

Thank you for sharing your 5 star review, we look forward to seeing you again soon.

Kind regards

Ashley
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

Cocktail bar sign

Brilliant just brilliant Company cannot fault them at all.Purchased one sign it looked so good I purchased a second one two months later.Very well made.My Cocktail two colour sign perfect to use when I have Cocktail party's.They make so many sign's it's so hard to pick one.Just one more thing to add,keep up the good work.

Paul Coyne.

3 de fevereiro de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Paul

Thank you for rating us so highly, we love receiving customer feedback like this and really appreciate your time.

Kind regards

Steven
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

Brilliant sign

My husband loved his sign, that I got him for xmas to go into his man cave. It looks very professional. I was always kept up to date with tracking, it was on time. Colours are great, and when lit up it looks spectacular, prices are fair, definitely will use again and recommend to everybody. Absolutely brilliant. Thank you

3 de fevereiro de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Sharon

Thank you for sharing your feedback and for recommending us to others, it's wonderful to know your husband loved his new sign.

Kind regards

Steven
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

#21775 order number

I ordered a personilsed sign for my campervan. With me and partners name on it. Waited almost 2 weeks and have just opened it to find an Absolut vodka sign. Carefully checked before packing you state. Think that was a lie don't you. Genuinely disappointed with you guys. And now a sign that is absolutely useless to me. Cheers

Shout out to Ashley and the rest of the team.. Corrected the mistake and that's all you can ask when it comes to customer service. Spot on and very happy.. Cheers guys

28 de janeiro de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Nick

Thank you for your review, I'm glad that you've received your new sign and this has been resolved for you now. If you need any further help please don't hesitate to get in touch.

Kind regards

Ashley
Here To Help Team

Avaliado com 5 de um total de 5 estrelas

This sign is amazing!

This sign is amazing!! I love the colour and how bright it is. Excellent job, thank you so much!

25 de janeiro de 2022
Avaliação não solicitada
logotipo da Dope Neons

Resposta de Dope Neons

Hi Dee

Thank you for the fantastic feedback, I will be sure to pass your comments onto our production team.

Kind regards

Ashley
Here To Help Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais