Drainsmart Avaliações 112

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From beginning to end Drain Smart staff friendly excellent especially Tony who went above and beyond to help with all our issues. Highly recommend Helen Greener

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Rapid response to my drain blockage problem which was more difficult than to clear than expected. Ed and Toby were fantastic, really polite kind and explained everything they were doing to stop me g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Following the Drain Smart survey , Ed and Jack arrived early ready to start . My questions were answered and explained in a friendly professional manner. After the works were completed, the integrit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had these guys round for a quote. Unlike other companies they didn’t try to charge to to have a look at my drain problem. The 3 engineers came in the morning to fix the issue, excavated the co... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Construção
  2. Desentupidora
  3. Companhia gestora de propriedade

Escrito pela empresa

Long established drainage company specialising in CCTV camera inspections and surveys together with drain repairs including structural soft felt lining, structural patch lining and pitch fibre reforming.


Informações de contato

  • Upper Elmers End Road 410, BR3 3HG, Beckenham, Reino Unido

  • drainsmart.org

4,8

Excelente

O TrustScore é 5 de um total de 5

112 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

From beginning to end Excellent Service

From beginning to end Drain Smart staff friendly excellent especially Tony who went above and beyond to help with all our issues. Highly recommend Helen Greener

2 de abril de 2026
Avaliação não solicitada
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Resposta da Drainsmart

Hi Helen,

Thank you for taking the time to leave such a lovely review.

We’re really pleased to hear that you had a positive experience from start to finish and that the team were able to help resolve everything for you. I’ll be sure to pass your kind comments on to Tony – he’ll be especially grateful to know his efforts made a difference.

We truly appreciate your recommendation and are always here if you need any further assistance in the future.

Kind regards,
The Drainsmart Team

Avaliado com 5 de um total de 5 estrelas

Fantastic service

9 de março de 2026
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your review!

We’re really pleased to hear you were happy with the service. It was our pleasure to carry out the CCTV camera inspection and complete the necessary repairs for you.

If you ever need any further assistance or have any questions about your drainage system, please don’t hesitate to get in touch.

Thanks again for choosing Drainsmart!

Avaliado com 5 de um total de 5 estrelas

Thorough and detailed report

Thorough and detailed report. Isolating and highlighting the issues that we need to resolve.

3 de março de 2026
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your review. We’re pleased to hear that you found the report thorough and detailed. Our aim is always to clearly identify and highlight any issues so that our clients fully understand the condition of their drainage system and the next steps required. We appreciate your feedback and were glad we could assist.

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Excellent, professional service from start to finish. Tony was extremely helpful and explained the process in a clear and transparent manner. I would not hesitate to recommend drainsmart

18 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Drainsmart

Thank you very much for your kind review and recommendation. We’re delighted to hear you were pleased with the service from start to finish. Tony will be especially pleased to know his clear explanations and professionalism made the process straightforward and reassuring for you.

We really appreciate you taking the time to share your experience and we’re always here if you need any assistance in the future.

Avaliado com 5 de um total de 5 estrelas

Great Service & Clear report

The team from Drainsmart Ltd were very responsive and communicated clearly throughout the process for a survey they carried out on our property in Blackheath. The report was clear, comprehensive and delivered timely. Would not hesitate to recommend them.

17 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for taking the time to share your experience and for your kind recommendation.

We’re delighted to hear that you were pleased with the responsiveness of our team and the clarity of the communication throughout your drainage survey in Blackheath. Providing clear, comprehensive reports promptly is something we place great importance on, so it’s wonderful to know this made a positive difference to you.

We really appreciate your recommendation and were glad to be of assistance.

— The Drainsmart Team

Avaliado com 5 de um total de 5 estrelas

Tilly is an absolute star

Tilly is an absolute star, great communication skills and got me a quote within a few hours which is brilliant, providing the best price and service, would recommended to anyone!!!

3 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Drainsmart

Thank you so much for your fantastic feedback ⭐

We’re delighted to hear your experience with Tilly was such a positive one. Clear communication, fast turnaround on quotes and offering the best possible value are all things we really focus on, so it’s great to know that came through.

Thank you for recommending us — it genuinely means a lot. If you or anyone you know ever needs a reliable drainage company, whether for CCTV drain surveys or drainage repairs, we’d be very happy to help.

Kind regards,
The Drainsmart Team

Avaliado com 5 de um total de 5 estrelas

CCTV survey for our ground floor extension

Our CCTV survey for our ground floor extension was carried out and the results issued in around a week. Super quick response for what I felt was a very reasonable fee. My architect was happy with their plans. Thanks Drainsmart.

9 de janeiro de 2026
Avaliação não solicitada
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Resposta da Drainsmart

Hi Max,

Thank you for taking the time to leave such a great review. We’re really pleased to hear you were happy with the turnaround time and found the CCTV drain survey good value for money.

Providing clear, detailed CCTV drainage reports and plans for ground floor extensions is something we take pride in, so it’s great to know your architect was satisfied with the information supplied. We understand how important accurate drainage surveys are when planning building works, and we always aim to deliver results quickly and efficiently.

Thank you again for choosing Drainsmart — we’re happy to help if you need any further drainage advice or support in the future.

Avaliado com 5 de um total de 5 estrelas

An excellent service

A survey of our drains revealed major issues in one part of our drainage system. We were given a quote for the repair works and everything was dealt with promptly. When Drainsmart personnel came to carry out the works there were different (unforeseeable) issues and the Drainsmart personnel adapted to the changed circumstances readily and happily (and there was no question of downing tools, revising their quote etc. They got on with things there and then – but kept us fully informed. Their personnel were extremely helpful and friendly and kept us fully informed. They inspired confidence (unlike the different drains company that repaired a different part of our drainage system 10 years ago). They kept to their original quote and everything was dealt with very professionally. I would have no hesitation in recommending them to friends etc.

15 de dezembro de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Hi Sarah, thank you for such a lovely review. I am glad we got to the bottom of it eventually!

Avaliado com 5 de um total de 5 estrelas

Drainsmart provided a very…

Drainsmart provided a very comprehensive service for our property in London. Report was provided a few days after inspection and any queries were handled promptly

28 de outubro de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your 5* review!

Avaliado com 5 de um total de 5 estrelas

Friendly and professional

The visit to my house in Beckenham was very prompt, they were friendly and professional, and the report was helpful.

5 de setembro de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your 5* review, Emily!

Avaliado com 5 de um total de 5 estrelas

Fantastic service and communication throughout for homebuyers survey

The team were very swift in getting back to me and arranging a CCTV drain survey for a property purchase in the south-east London area. The results were thorough and very helpful information for us during the process. Overall, fantastic communication and service and I would highly recommend drainsmart to other homebuyers.

5 de setembro de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your 5* review!

Avaliado com 5 de um total de 5 estrelas

My new drainage contractor

At short notice Drainsmart provided excellent service and feedback. Highly recommended. Drainsmart are now my go to contractor for drainage services.

16 de agosto de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your 5* review!

Avaliado com 5 de um total de 5 estrelas

Installation of drain linings

Following the Drain Smart survey , Ed and Jack arrived early ready to start . My questions were answered and explained in a friendly professional manner. After the works were completed, the integrity of the repair was demonstrated to me with the CCTV camera. The redundant leaking gully was also sealed off. Many thanks Guy

27 de agosto de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your review, Guy!

Avaliado com 5 de um total de 5 estrelas

A good experience, would recommend.

We had been let down by another drain survey company and so I tried DrainSmart. I was looking to get a drain survey and I was really impressed from the start - following my request there was a quick response with all the details that I needed. When I made a booking it was also a quick response. The engineers turned up on time and completed the survey with the minimum of fuss. I had ordered the rapid report and indeed it arrived on time. So for us, it was a good experience, the office staff were really efficient, the engineers were on time and we got our report in good time.

23 de junho de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your 5* review, Sara!

Avaliado com 5 de um total de 5 estrelas

Needed a CCTV drain survey in Dulwich

Needed a CCTV drain survey in Dulwich, found Drainsmart via a web search, they attended site very quickly, and carried out the survey. The lads who attended site knew their stuff, and were helpful, polite and very professional, as were the office staff, all in all, spot on service, would have no hesitation referring them to others, thanks

3 de junho de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your 5* review!

Avaliado com 1 de um total de 5 estrelas

Terrible service

Terrible service. We needed to have a drain survey done quickly so booked an appointment for Tuesday 20th May. One day before the company cancelled with no explanation and offered us a date of 27th May. Very unprofessional.

19 de maio de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Hi David,

Thank you for your review. As you are aware, we proposed we attended the property tomorrow last Thursday at 12:26pm and had still not had confirmation from the estate agents by 10:30am today (Monday) despite following up with them and therefore we had to let the proposed appointment go and suggested another. I had also asked you at 6:15am on Friday for the address of the property we were visiting and still had not received a response by 10:30am today. At no time was we told that the proposed appointment had been accepted and therefore we removed the reservation – this is not us cancelling an arranged appointment. If anything, your frustration should be directed at the estate agents who were not answering whether the proposed time was suitable.
We cannot hold reservations indefinitely, especially when we are asking for information and not having replies 24 hours after the request (this is not even including the weekend) and less than 24 hours before the proposed visit to a property we have not even been given the address of.

Regards,
Tony Marsh
Managing Director

Avaliado com 5 de um total de 5 estrelas

Ed & Jack solved the mystery

Ed & Jack managed to solve the mystery of our missing manhole and left the area in a better state than when they found it. They not only probed the drain but managed to neatly cut away and make good both the downpipe and the sink outlet. Their stone work was as good as their plumbing. If you call Drainsmart, ensure you ask for Ed & Jack!

20 de março de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your 5* review! I can however assure you that all of our engineers work to just as a high standard!

Avaliado com 5 de um total de 5 estrelas

Ed and Jack did a wonderful job…

Ed and Jack did a wonderful job diagnosing and repairing the drain beneath our flagstones with expert precision and minimal disruption. The staff at Drainsmart have been efficient, considerate and helpful at all times. We are very happy overall with the work they have done to resolve the drainage issues in our awkward old house.

18 de março de 2025
Avaliação não solicitada
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Resposta da Drainsmart

Thank you for your kind review, Charlotte!

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