drbrowns.co.uk Avaliações 

24
O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I accidentally ordered to the wrong address (my old one ) by the time I rang the order had left the warehouse,but after a really lovely helpful chat with the lady working customer services she got th... Ver mais

Avaliado com 1 de um total de 5 estrelas

Didn't meet their premium delivery as it arrived later than they said it would. Contacted them about this via email as I paid extra for the delivery and got no response at all. Bottles weren't even wo... Ver mais

Avaliado com 3 de um total de 5 estrelas

I have to use dr browns as no other option with baby having cleft palate he can only use these but im very disappointed in the quality of print on bottles. Baby is 6mth old and already bottle measuri... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service. Quick and efficient refund on my second order due to me ordering the wrong product. Will continue buying the products. Narrow bottles are more suited to my small baby

Detalhes da empresa


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

24 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(24)

24 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I accidentally ordered to the wrong…

I accidentally ordered to the wrong address (my old one ) by the time I rang the order had left the warehouse,but after a really lovely helpful chat with the lady working customer services she got the deliver sent back and to the right address promptly ,so grateful ! My son with a high pallette and who has difficulty latching gets on so well with the dr brown narrow neck bottles

29 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent toothbrush!

My 2 year old loves this product. She asks to do her teeth and spends much longer brushing them than she did with her previous toothbrush. Its well made, hygienic and easy for her to use.

5 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Quick and efficient refund on my second order due to me ordering the wrong product. Will continue buying the products. Narrow bottles are more suited to my small baby

11 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Easy

Easy, friendly website, reasonable prices and product delivered on time it predicted.

10 de fevereiro de 2026
Avaliado com 3 de um total de 5 estrelas

Poor quality measuring guide

I have to use dr browns as no other option with baby having cleft palate he can only use these but im very disappointed in the quality of print on bottles. Baby is 6mth old and already bottle measuring guide has come off in places making it difficult to measure feeds and meaning i have to purchase replacement more frequently than i would have other makes.

30 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Very reliable service.

I accidently put the wrong delivery address but then I contacted the customer service who instantly replied and amended the address and informed me via email about the updated delivery address. The products of Dr Brown are always reliable and trustworthy. The delivery was on time with the expected product.

12 de janeiro de 2026
Avaliado com 1 de um total de 5 estrelas

Serious Quality and Safety Concern

I recently purchased a Dr. Brown’s bottle Feeding set and was extremely disappointed by the quality of the product.
Out of the 8 teats included in the set, 7 have a clear manufacturing defect. The teat outlet is uneven and has excess silicone material attached. This raises a serious safety concern, as small pieces of silicone could potentially detach during use and pose a choking or ingestion hazard for infants.
What is particularly concerning is that Dr. Brown’s own product instructions warn that small parts which are accidentally inhaled or swallowed may cause serious injury. Unfortunately, the condition of these teats directly contradicts that safety guidance.
I strongly recommend that other parents carefully inspect the teat outlet before use.
I have already reported this issue to Dr. Brown’s customer service, but unfortunately, I have not received any response to date.

6 de janeiro de 2026
logotipo da drbrowns.co.uk

Resposta da drbrowns.co.uk

We’re very sorry to hear about your experience and appreciate you highlighting your concerns.

The safety of babies is always our highest priority, and we take any reports of potential defects extremely seriously. We understand how concerning this must have been, particularly given the safety guidance included with our products.

We can confirm that replacement teats were sent to you last week as a priority. All Dr. Brown’s products are manufactured to strict quality and safety standards, however on rare occasions a product may not meet our usual expectations. Your feedback has been shared with our quality team so the issue can be fully reviewed.

Please accept our sincere apologies for the delay in responding and for any inconvenience this has caused. We truly appreciate you taking the time to report this and helping us maintain the high standards parents expect from us.

If you have any further questions or concerns, please don’t hesitate to get back in touch- we’re always happy to help.

Avaliado com 1 de um total de 5 estrelas

Disgusting customer service Velcro…

Disgusting customer service Velcro broke after 1 week use tried to not refund or solve the problem until i threatened to take my evidence to the police
You suck

15 de dezembro de 2025
logotipo da drbrowns.co.uk

Resposta da drbrowns.co.uk

We’re really sorry to read this and are disappointed to hear about your experience. We take customer feedback and product concerns extremely seriously.

However, we’re unable to find any record of prior contact from you regarding this issue. This review is the first time we’ve been made aware of a problem with the product.

We always aim to resolve any concerns quickly and fairly, and we’d genuinely like the opportunity to look into this for you. Please contact our customer service team (info@drbrowns.co.uk or 01538 710839) directly with your order details and any relevant information so we can investigate and assist you further.

We’re here to help and would welcome the chance to put this right.

Avaliado com 1 de um total de 5 estrelas

Not worth it, rubbish communication too

Didn't meet their premium delivery as it arrived later than they said it would. Contacted them about this via email as I paid extra for the delivery and got no response at all. Bottles weren't even worth it, my baby ended up being sick drinking from them which he never did with the previous make I was using. Also one leaked all over the bag it was in.

3 de dezembro de 2025

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais