I'm giving 5tars, because despite an packing error, the service was excellent. The delivery was on time, just the wrong item was in the box. However I simply sent an email explaining the problem and N... Ver mais
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We purchased a set of Australian animal snap and Go fish cards. They are so beautiful, and have been an absolute hit with our 3, 6 and 8 year old. Dreamykidz were a pleasure to buy from, so easy and... Ver mais
A empresa respondeu
We ordered express and it came within 2 business days! We have had another ride on lamb for 4 years and it is still going strong so we bought the cow version for our littlest. It is strong and study a... Ver mais
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Looks nice, fabric means it's not very fixed in shape so will warp easily. We have wooden floors so it will definitely need a non-slip material on the back. Quick delivery.
A empresa respondeu
Detalhes da empresa
Informações de contato
SUMMER HILL, Austrália
- admin@dreamykidz.com.au
- dreamykidz.com.au
4,3
Excelente
82 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
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My item was never delivered
My item was never delivered. I paid and waited, then was just given a refund.
5 de julho de 2023
Resposta da dreamykidz.com.au
We do apologise Louise. This item was inadvertently showing as in stock. We notified you prior to refunding about the error. Apologies again. Nicole
Product as described and quick delivery
29 de junho de 2023
Resposta da dreamykidz.com.au
Thank you Katherine.
Resposta da dreamykidz.com.au
Thank you Toni, we are glad you love the trike.
Absolutely beautiful!
Absolutely beautiful. Exactly what I ordered for my grandson. Thankyou ! He loves it .
6 de janeiro de 2023
Resposta da dreamykidz.com.au
Thank you Cindy
Order was cancelled with no explanation
22 de dezembro de 2022
Resposta da dreamykidz.com.au
Hi Vincent. Sorry to hear. We sent an email about your order (20 December 2022) a few days after ordering however we didn't receive a reply. We had to refund. Sandy - Dreamy Kidz
Great communication
Great communication from this business and flexible in their responses.
12 de dezembro de 2022
Resposta da dreamykidz.com.au
Thank you so much
Resposta da dreamykidz.com.au
Thank you Mark - so pleased you are happy. Nicole - Dreamy Kidz
Great delivery of my beautiful purchase
2 de novembro de 2022
Resposta da dreamykidz.com.au
Thank you Leanne - so pleased you are happy. Nicole - Dreamy Kidz
Fast postage
Fast postage! My daughter has one of the dozy dinkum dolls and loves it so we purchased one for her cousin for Christmas.
12 de outubro de 2022
Resposta da dreamykidz.com.au
Thank you Alex- so pleased you are happy. Nicole - Dreamy Kidz
Quick response
I received a squashed and cracked helmet after 3 days order online. And the supplier gave me refund after I emailed to them, and they noticed me it was caused by the logistic company. Thanks for their quick response and kindly service.
20 de outubro de 2022
Resposta da dreamykidz.com.au
Thank you Anton - so pleased you are happy. Nicole - Dreamy Kidz
Resposta da dreamykidz.com.au
Thank you Karen.. We really appreciate the time and the review. Nicole - Dreamy Kidz
Resposta da dreamykidz.com.au
Thank you Georgia. So happy you are happy. Nicole - Dreamy Kidz
Excellent product delivered very…
Excellent product delivered very quickly. Liked it so much bought two!
3 de outubro de 2022
Resposta da dreamykidz.com.au
Thank you Keith. Kinderfeet Trikes are the best! Nicole - Dreamy Kidz
Never received order
The order went through, I received a tracking email but then I got refunded and told the item is out of stock. Eventhough it’s still on website. A bit of a hassle, and it took a week to get funds.
30 de agosto de 2022
Resposta da dreamykidz.com.au
We do apologise Chaya. Due to COVID we are experiencing some issues with inventory on some brands. Stock is often low in the supplier warehouse and items go into backorder overnight. We do our absolute best to keep inventory up to date and thankfully this issue happens rarely. Refunds from our end are immediate however the banks have a 4 day lag unfortunately which is super frustrating I know. Appreciate your feedback and we are unto it. Sandy - Dreamy Kidz
Ordered a dolls house and received…
Ordered a dolls house and received within a week. Very impressed. Thank you so much for the prompt delivery.
Can’t wait to put it together. It’s going to look beautiful 😍
28 de agosto de 2022
Resposta da dreamykidz.com.au
Amazing Leanne! We would so love to see pictures when you have completed your kiddos masterpiece! Nicole - Dreamy Kidz
Great product and the delivery was…
Great product and the delivery was super fast!
16 de agosto de 2022
Resposta da dreamykidz.com.au
Thank you Kelsey - music to our ears. We are pleased your goodies arrived quickly. Nicole Dreamy Kidz
Was easy to purchase from dreamy kidz
Was easy to purchase from dreamy kidz. Delivery was quick and product was well packaged. Thank you!!
9 de agosto de 2022
Resposta da dreamykidz.com.au
Thank you Victoria! Your kiddo will enjoy your wheely bug. Nicole - Dreamy Kidz
Amazingly quick delivery!
28 de julho de 2022
Resposta da dreamykidz.com.au
Thank you Jennifer! So pleased it arrived safely
I am providing a 3 out of 5 as I feel…
EDIT: Still awaiting my refund despite being sent a faulty trike and returning the trike now some days ago.
I am providing a 3 out of 5 as I feel there has been both positive and negative experiences. I purchased and subsequently returned a trike as I felt the pictures describing the item was deceiving. The bike appeared with a basket attachment in 5 out of 8 pictures and did not describe anywhere that the basket was not included. In fact it was described that the helmet was not included but not the basket and the price of this item was much higher than the same product on other sites so I was happy to pay extra to receive the basket. Upon receiving the trike, there was no basket and having it confirmed that this was not included I requested a refund which was immediately fulfilled. Appreciate the customer service and very prompt response, but I do feel it was a real waste of my time purchasing an item that I now have to return and purchase a new one again. The pictures should not display the basket if this is not provided or an option with extra cost.
28 de julho de 2022
Resposta da dreamykidz.com.au
Thanks for your feedback Michelle. Sorry to hear of your experience. We note the trike was returned due to the box being damaged which was no issue at all. We gladly issue returns for damaged boxes and faulty products - thankfully this happens rarely. The trike was received by the warehouse 3 days ago and a refund was issued same day. It does take about 2-3 business days for that return to show in your account. Do let us know if you don't receive the refund tomorrow and we will look into it for you. Thanks again :-) Sandy - Dreamy Kidz
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