Really great prices, and some amazing free gifts when I bought my drone. Very happy with the service. My order was dispatched the following working day and delivered by DPD.
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Veja o que dizem as avaliações
Safe Drones are absolutely amazing! 😊 I spent two full days researching and comparing options before deciding on the Mini 5 Pro. After checking countless sellers, these guys clearly stood out. B... Ver mais
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I called before I bought the drone and the chap was exceptionally helpful. I took delivery in Scotland and it was the very next day. Truthfully the delivery failed but that was DPDs issue not the dron... Ver mais
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Ordered DJI mini 5 pro combo start of January. As a retired professional photographer I spent quite some time reviewing video etc. before purchasing. I am very fussy about image quality. Never used a... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Drone Safe Store
Escrito pela empresa
Visit Our Website
Browse Our Products
Special Offers
Get In Touch
Drone Safe Register Ltd. trading as Drone Safe Store is a very highly rated DJI retailer based in Chichester, West Sussex which is on the South Coast of the U.K. With over 3500 combined reviews across Google and Trustpilot. Drone Safe Store ships across the whole of the U.K. and are one of the biggest DJI Retailers in England.
The Drone Safe Store team is always here to help and having lived and breathed the drone industry since the beginning, we are the drone experts. Let us take you on your drone journey, and we can educate you on drone laws and tips and tricks.
We believe we do not want to sell you what will make us the most profit, but what you truly need!
We are seriously customer service orientated and we will always put you first.
If you want help and advice, please call us on our telephone 01243 859444 and one of the team is more than happy to help with any queries. Or, you can contact us on our Live Chat which we are online from 9am-9pm 7 days a week.
Informações de contato
Unit 1K, St James Industrial Estate, Westhampnett Road, Chichester, PO19 7JU, PO19 7JU, Chichester, Reino Unido
- 01243 859444
- info@dronesafestore.com
- dronesafestore.com
4,9
Excelente
3 mil avaliações
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really great prices
Really great prices, and some amazing free gifts when I bought my drone. Very happy with the service. My order was dispatched the following working day and delivered by DPD.
14 de abril de 2026
Avaliação não solicitada
Would not use again. Poor communication, and frustrating to show items in stock if you don’t have them in stock.
Love to review the product, but not received yet. Reviewing due to receiving a request for my feedback via email.
As for the experience, ordered on Wednesday based on the website offering guaranteed next day delivery. Checked I was within the cutoff, and placed the order.
Heard nothing from DSS, so used their chat to query on Thursday - was told it would now be coming on Friday. Got in touch again on Friday to say no tracking received, only to be told they were awaiting stock and it would be shipped on Friday to arrive Saturday. Was then told it had shipped, and I received a tracking number.
This wasn’t working, so towards end of the day, I again questioned DSS, to be told it wouldn’t be picked up until 1730. Finally got working tracking for a Saturday delivery.
Waited in on Saturday, DPD then say they’ve tried to deliver, and we weren’t in. Wrong house, now supposedly being delivered Sunday.
Appreciate the DPD is beyond DSS control - however listing items as in stock, and available for next day delivery is very much in their control. If you don’t have the stock, don’t show it as in stock. If there’s a delay with delivery, at least let your customers know. It will save them waiting in without a clue as to what’s going on.
8 de abril de 2026
Avaliação não solicitada
Would use again
Would use again. Easy and quick to talk to some one. Good pricing
11 de abril de 2026
Avaliação não solicitada
Great service and product.
25 de março de 2026
Good service
Compatible prices and a great after service.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de Drone Safe Store
Hi Mary,
Thank you for your kind review! We’re really pleased to hear you were happy with our pricing and after-sales service.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
Tom
Drone Safe Store
Great and ultra fast service
2 de abril de 2026
Avaliação não solicitada
Resposta de Drone Safe Store
Hi Lukasz,
Thank you for your great feedback! We’re really glad to hear you were happy with the speed of our service.
We appreciate your support and hope to see you again soon.
Kind regards,
Tom
Drone Safe Store
I really enjoying visiting and buying…
I really enjoying visiting and buying from dronesafe the staff were welcoming and the service was quick . Very good value for money . Id recommend it .
27 de março de 2026
Resposta de Drone Safe Store
Hi,
Thank you for your kind words! We’re really pleased to hear you enjoyed visiting us and found the team welcoming and service quick.
It’s great to know you felt you got good value, and we truly appreciate your recommendation.
We look forward to seeing you again soon!
Kind regards,
Tom
Drone Safe Store
Resposta de Drone Safe Store
Hi Rodney,
Thank you for your continued support! We’re really pleased to hear you received great service again and found our team helpful.
We truly appreciate your kind words and look forward to assisting you again soon.
Kind regards,
Tom
Drone Safe Store
Really great
Really great prices, and some amazing free gifts when I bought my drone. Very happy. The order was put on a pre-12 service with DPD and I received it very quickly and well packaged. All in all a fantastic experience, thank you!
30 de março de 2026
Avaliação não solicitada
Resposta de Drone Safe Store
Hi,
Thank you for the fantastic review! We’re really pleased to hear you were happy with the pricing, free gifts, and speedy delivery.
It’s great to know everything arrived quickly and well packaged — we truly appreciate your support and hope you enjoy your new drone!
Kind regards,
Tom
Drone Safe Store
Resposta de Drone Safe Store
Hi Robert,
Thank you for your kind review! We’re really pleased to hear you found our team helpful and our pricing competitive.
We appreciate your support and hope to assist you again in the future 👍
Kind regards,
Tom
Drone Safe Store
Very easy buy and arrived on time.
31 de março de 2026
Avaliação não solicitada
Resposta de Drone Safe Store
Hi Peter,
Thank you for your great feedback! We’re glad to hear your purchase was straightforward and that everything arrived on time.
We appreciate your support and hope to see you again soon.
Kind regards,
Tom
Drone Safe Store
Purchased a mini 4K at the right price…
Purchased a mini 4K at the right price and was delivered the next day
24 de fevereiro de 2026
Resposta de Drone Safe Store
Hi,
Thank you for your feedback! We’re really glad to hear you got a great price and that your Mini 4K arrived quickly.
We appreciate your support and hope you enjoy your new drone!
Kind regards,
Tom
Drone Safe Store
the costumer service we all need
Working with Tom at Drone Safe Store has been a great experience. As someone running a drone business and investing in enterprise equipment, after-sales support matters enormously. Tom demonstrated exactly the kind of professionalism and customer understanding this industry needs — responsive, genuine, and truly invested in helping. This is what enterprise-level service looks like. I'll be a returning customer. thank you
14 de janeiro de 2026
Avaliação não solicitada
Resposta de Drone Safe Store
Hi Ioan,
Thank you for taking the time to leave such a detailed review. We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We fully recognise that we fell short in this instance. The lack of proactive communication around the included extras, as well as the way your return request was handled, is not in line with the level of service we aim to provide — particularly for a purchase of this value.
You should not have needed to chase key elements such as the A2CofC course or other services, and we apologise for the frustration this caused.
We’re also sorry to hear about your interaction with our team. This is not the standard we expect, and we are addressing this internally to ensure improvements are made.
Your concerns regarding our returns policy are understood, and we regret that this was not communicated or applied clearly in your case.
We would really value the opportunity to put this right. Please reach out to us directly at support@dronesafestore.com so we can review your case and work towards a fair resolution.
We have also reached out to you via email.
Kind regards,
Tom
Director
Excellent support from Harrison
Excellent support from Harrison. Had to have my drone replaced due to manufacturing defects but he handled it brilliantly and was very supportive from start to finish. Would recommend
26 de março de 2026
Avaliação não solicitada
Resposta de Drone Safe Store
Hi Arron,
Thank you for your fantastic feedback! We’re really pleased to hear that Harrison was able to support you so well and get everything sorted smoothly.
We’ll be sure to pass on your kind words to him — it means a lot. Thanks again for your recommendation!
Kind regards,
Tom
Drone Safe Store
Excellent prices & fast shipping
Excellent prices and very fast shipping - received my kit the next day. Definitely now my go-to company for all things drone related!
24 de março de 2026
Avaliação não solicitada
Resposta de Drone Safe Store
Hi Andrew,
Thank you for the great review! We’re delighted to hear you were happy with our prices and speedy delivery.
It means a lot to be your go-to for drone gear — we really appreciate your support and look forward to helping you again in the future!
Kind regards,
Tom
Drone Safe Store
Easy to use website with good…
Easy to use website with good availability of stock. Prompt, safe delivery. Will order from website again. Many thanks
18 de março de 2026
Avaliação não solicitada
Resposta de Drone Safe Store
Hi Edward,
Thank you for your kind review! We’re really pleased to hear you found our website easy to use and that your order arrived promptly and safely.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Tom
Drone Safe Store
One happy chappy
I called before I bought the drone and the chap was exceptionally helpful. I took delivery in Scotland and it was the very next day. Truthfully the delivery failed but that was DPDs issue not the drone safe stores. I couldn’t be happier with the kit I purchased it literally has everything I need. Top marks
19 de março de 2026
Avaliação não solicitada
Resposta de Drone Safe Store
Hi Gillon,
Thank you for the fantastic review! We’re really glad to hear our team was able to help before your purchase and that you’re happy with your new kit.
We appreciate your understanding regarding the delivery issue — and we’re pleased it all worked out in the end. It’s great to know you’ve got everything you need!
Thanks again for your support, it means a lot.
Kind regards,
Tom
Drone Safe Store
Recently bought a DJI Enterprise Drone…
Recently bought a DJI Enterprise Drone from Drone Safe Store. I was very impressed with the knowledge, after care service and value. Nothing was too much trouble with very knowledgeable, friendly staff. Highly recommended.
13 de março de 2026
Avaliação não solicitada
Resposta de Drone Safe Store
Hi Paul,
Thank you for the fantastic review!
We’re really pleased to hear you were impressed with the knowledge, aftercare, and value — that’s exactly what we aim to provide, especially with enterprise-level equipment. It’s great to know the team were helpful and nothing was too much trouble.
We truly appreciate the recommendation and your support.
Kind regards,
The Drone Safe Store Team 🚁
Resposta de Drone Safe Store
Hi there,
Thank you for your review!
We’re really pleased to hear you were happy with the quick delivery and service. That’s exactly what we aim for.
We appreciate your support and hope to help you again soon.
Kind regards,
The Team
Delivery time and phone service.
Delivery time and phone service.
Just reminded me i have user issue.
Brilliant service
24 de fevereiro de 2026
Resposta de Drone Safe Store
Thank you for your review!
We’re really pleased to hear you were happy with the delivery time and the phone support. Sometimes the “user issues” are the easiest ones to fix! 😄
Thanks again for the kind words — we really appreciate your support.
Kind regards,
The Drone Safe Store Team 🚁
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