i ordered the much needed part then had rotator surgery came back in 3 weeks later only to find they didnt have my part after all.
A empresa respondeu
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Veja o que dizem as avaliações
Part wasn’t available but then duaparts recommended another one and i ordered that one which was compatible and now its working perfectly on my truck. Thanks duaparts.
A empresa respondeu
Quick delivery and responded the same day order placed to let me know one was on backorder. They asked if I wanted to proceed with other part and offered a discount for inconvenience.
A empresa respondeu
Good quality air dryer. Came well packaged. Price was competitive but shipping seemed high. I just wish I could remove my old air dryer that seems to be stuck…
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Duaparts, your go-to source for all your heavy-duty parts needs. We specialize in providing high-quality parts for heavy-duty trucks, trailers, and other heavy equipment. At Duaparts, we are committed to providing our customers with the best products and service possible. Our team of experts is always available to help you find the right parts for your equipment, answer any questions you may have, and provide expert advice to ensure that your equipment runs at its best. Thank you for choosing Duaparts for all your heavy-duty parts needs. We look forward to serving you and becoming your trusted partner in the heavy-duty parts industry.
Informações de contato
Estados Unidos
- 8554948822
- info@duaparts.com
- duaparts.com
3,9
Muito Bom
40 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
i ordered the much needed part then had…
i ordered the much needed part then had rotator surgery came back in 3 weeks later only to find they didnt have my part after all.
30 de março de 2026
Resposta de Duaparts
We’re sorry for any frustration. The order was canceled within one hour of being placed due to inventory availability, and notification was sent immediately. You were not waiting three weeks to find this out. We wish you a smooth recovery.
ordered part at 10:30am and paid cancelled 4 hours later
ordered part at 10:30am and paid
at 2:30 pm duaparts cancelled order
28 de março de 2026
Resposta de Duaparts
Thank you for your feedback, Mr. Eriksen.
We only cancel orders in cases of unexpected stock discrepancies when the item cannot be sourced. In this case, your order was placed at 13:30 and canceled within about an hour after verification.
We understand this can be frustrating and apologize for the inconvenience. Please feel free to reach out if we can help find an alternative.
The guy helped me over the phone…
The guy helped me over the phone identify the right part. Shipped in a timely manner. Will use them again!
8 de fevereiro de 2026
Resposta de Duaparts
Thank You Rob
Had to order a part next day air
Had to order a part next day air. Called customer service and they guaranteed the delivery. Fedex showed up the next morning. Amazing
1 de fevereiro de 2026
Resposta de Duaparts
Thank You Sandra
Resposta de Duaparts
Thank You Megan
Resposta de Duaparts
Thank You Jaime
Ordered a part couldn't find it…
Ordered a part couldn't find it anywhere else. I'm so happy they found it for me.
12 de novembro de 2025
Resposta de Duaparts
Thank You Colin
Fast shipping
Fast shipping, great customer service. Got a part next day air as promised
20 de janeiro de 2026
Resposta de Duaparts
Thank You Patricia
Send the wrong part
12 de janeiro de 2026
Resposta de Duaparts
We’re sorry for the confusion. The sensor shipped was the exact part number ordered, and the claim that an incorrect part was sent is false. The product image used is the manufacturer-supplied image for that part number.
We understand you were unhappy with the restocking fee; however, it is applied in accordance with our published return policy. Despite this being an electrical component, we approved the return as a courtesy.
Orders are fulfilled strictly by part number
Duaparts.com never answers or returns any calls and they advertised parts they cannot get.
I placed an order for a part that Duaparts.com advertised for sale. I called duaparts asking if they had this particular part number in stock. They do not answer their phone calls although their website says in multiple places; "Have Questions? 24/7 Customer Service - We’re here and happy to help!" They do not call you back. The part ordered did not say out of stock on their website and their website let the order go through as a sale although they didnt stock it. Hours later they sent me a text saying that they did not have it in stock ! Now I have to order elsewhere and apply for and wait for a refund.
In reply to Duaparts response to my review: Nowhere do they say that they will text you. You call Duaparts and they never answer and never return your call. Much later they texted my phone after I had already placed the order and no longer had my phone with me. They said they dont have the part that I just ordered from them earlier that day and they gave me an alternative that they said did have the part. The alternative that they gave me did not have that part either, untrue again. Duaparts then said I was confused about which company I placed the order with. Confused about who I placed the order with? Why would I not know who I ordered from ? I had my receipt from them in my hand. Then they said "We also mentioned to you multiple times that your card was never charged." They just completely fabricated that statement too. They never texted anything to me saying that at all.
13 de janeiro de 2026
Avaliação não solicitada
Resposta de Duaparts
Hi Eric,
We’d like to clarify a few points. You received a text response within ONE HOUR of your inquiry confirming that the part was not available and explaining the situation. While we were unable to return the call, we did respond promptly to your text message and also gave you an alternative of where to find that part.
At that time, you were also confused about which company the order was placed with, which we clarified immediately once the order number was provided.
We also mentioned to you multiple times that your card was never charged and you dont have to wait for a refund.
We apologize for the inconvenience and appreciate your understanding.
The customer service guy was very helpful.
The customer service guy was very helpful and easy to work with. He let me know that one of the parts was not available but other part was. This was awesome.
18 de novembro de 2025
Resposta de Duaparts
Thank You Dhanansree
P The only thing I’d have to say is you…
P The only thing I’d have to say is you need to deliver a little faster?
24 de novembro de 2025
Resposta de Duaparts
Thanks for your feedback Mitchell. Your order was placed on Nov 21 and shipped the same day, even faster than our promised 2-day we replied to you. The 5-day transit to California is normal for UPS, and shipping speed after pickup is outside our control. We appreciate your business and hope to get 5-stars next time :)
Could not find this part anywhere
Could not find this part anywhere, so glad I found DUAPARTS.com
20 de novembro de 2025
Resposta de Duaparts
Thank You Bob
I will use this company again
I will use this company again, there was a glitch in the order. One of my items did not make it with the original order. They sent me an email said they would do their best to fulfill it as quick as they could. I sent them an email they corresponded back with me in a timely manner. My order was filled five days later as far as I’m
concern great job. I will use them again. I have my parts to complete my project. Good customer service five stars.
Thanks
5 de novembro de 2025
Resposta de Duaparts
Thank You Dan
Diesel pusher motorhome parts at great prices!
Everything, they go above and beyond!
13 de novembro de 2025
Resposta de Duaparts
Thank You Tom
BAD CUSTOMER SERVICE !!!!!!!
I DON'T LIKE TO WRITE REVIEWS PERIOD BUT I NEEDED TO DO THIS ONE.
ORDERED THE PART AND IT WAS WRONG !!!!!
TRIED TO CALL SO MANY TIMES BUT NO CALL BACK IN 29 DAYS !!!!
I HAD 30 DAYS TO RETURN THE PART !!!!
ALSO, EMAILED THEM, THEY REPLIED AND INSTRUCTED ME TO GO TO THEIR WEBSITE AND RETURN IT BUT I NEEDED TO GET THEIR RMA NUMBER IN ORDER TO RETURN.
I WENT TO THEIR WEBSITE AND THERE WAS AN ERROR AND COULD NOT MAKE THE RETURN, THAT'S WHY I KEPT CALLING BUT NO ANSWER AT ALL !!!
THAT'S A BAD CUSTOMER SERVICE AND A BAD BUSINESS IN MY OPINION.
NOW I AM STUCK WITH A PART I DON'T NEED AND THEY JUST DON'T CARE ABOUT YOUR MONEY !!!!
BE AWARE !!!!
3 de novembro de 2025
Avaliação não solicitada
Resposta de Duaparts
We take customer service seriously and always handle returns according to clear, fair policies. However, it’s important to be honest about what actually happened.
You placed an order on October 5 and first reached out on October 16 to return it. Within one hour, our team responded with clear instructions on how to initiate a return directly through our website — a process that takes just a few minutes.
After that message, no reply, no return request, and no follow-up were ever made until nearly a month later, on the final day of the return window. Our email and call logs confirm that there were no additional attempts to contact us during that time.
Today, the customer called multiple times within a few minutes while we were assisting other callers, and we responded shortly after by text to address the concern again.
It’s disappointing to see a review that misrepresents the facts. We expect the same honesty from customers that we demonstrate every day. We responded promptly, provided clear instructions, and followed our return policy exactly as stated.
Our company operates with integrity, respect, and transparency — and we ask for the same in return.
Great experience
Correctly listed parts, great pricing, shipped quicker than expected
12 de setembro de 2025
Resposta de Duaparts
Thank You Jason
Quick delivery and responded the same…
Quick delivery and responded the same day order placed to let me know one was on backorder. They asked if I wanted to proceed with other part and offered a discount for inconvenience.
20 de outubro de 2025
Resposta de Duaparts
Thank You Bob
Resposta de Duaparts
Thank You Jose
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