Duckfeet Avaliações 

34
•
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I bought four pair for myself and a pair for my husband, so that’s a decent purchase level for one family. After years of wearing them and getting many many compliments, we have also forwarded a lot o... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

J'ai acheté des blavand en juin, au bout d'à peine 2 semaines les 2 semelles en cuir se décollent déjà. J'ai contacté la société qui m'a demandé de leur retourner les chaussures ! Vu la qualité déplor... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This is my 4th pair of Duckfeet. The sizing is way off and I’m trying to exchange them with no response to email except a generic bot response and there is no telephone number available. This is an un... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Jeg har fået en ualmindelig god behandling hos Duckfeet. Jeg havde bestilt en forkert størrelse, fik god hjælp til at få byttet til korrekt størrelse. Meget behagelig måde at kommunikere på.

Detalhes da empresa

  1. Loja de Calçados

Escrito pela empresa

Duckfeet is a Danish footwear brand founded in 1975. We make shoes, boots and sandals designed to follow the natural shape of the foot, with a wide toe box that allows the toes to move naturally. Each pair is crafted from thick, full-grain leather that softens and moulds to your foot over time, creating a fit that becomes more personal with every step. Combined with our signature natural crepe rubber sole, the result is comfort that lasts for years. Rooted in Danish design traditions and still family-owned today, Duckfeet is built on simple principles: honest materials, thoughtful craftsmanship and products made to be worn, repaired and enjoyed for a long time. Room for your feet. Room for yourself.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

34 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(34)

17 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

5 pair later, NO customer appreciation

I bought four pair for myself and a pair for my husband, so that’s a decent purchase level for one family. After years of wearing them and getting many many compliments, we have also forwarded a lot of business their way. Contacted the company concerning the gum sole getting very sticky, they offered NO genuine care or concern for the issue, and no recommendations on how to alleviate the sticky issue. They can resole their shoes? With our level of commitment to the brand you would have thought that they would have attempted to keep us as future customers. I’m sure there are other brands that would appreciate us more. The 3 stars, only because the boots are comfortable and made well-until they get sticky soles (that get no solution)..the customer care isn’t there at all.

4 de agosto de 2026
Avaliação não solicitada
logotipo da Duckfeet

Resposta da Duckfeet

Dear KK,

First of all, thank you for being such a loyal Duckfeet customer over the years. Five pairs of shoes in one family, and all the recommendations you've shared with others, truly mean a lot to us. 💛

I'm Louise, one of the owners of Duckfeet, and I was genuinely sad to read about your experience.

What disappoints me most is that you were left feeling that we didn't care about your concerns. That is certainly not how we want any of our customers to feel, and especially not someone who has supported our brand for so many years.

We always try to help our customers with advice and practical solutions when they experience issues with their shoes, including our natural crepe soles. I'm very sorry if we failed to do that in your case.

I would really appreciate the opportunity to look into this personally and see how we can help. Would you mind reaching out to me directly at louise@duckfeet.com, mentioning your Trustpilot review? I'd love to understand exactly what has happened with your soles and explore what we can do.

Thank you again for your loyalty and for taking the time to share your experience. I sincerely hope we can restore your confidence in Duckfeet.

Warm regards,
Louise
Co-owner, Duckfeet

Avaliado com 1 de um total de 5 estrelas

This is my 4th pair of Duckfeet

This is my 4th pair of Duckfeet. The sizing is way off and I’m trying to exchange them with no response to email except a generic bot response and there is no telephone number available. This is an unethical and absurd way to run a business. Please don’t purchase from this company. They don’t deserve to stay in business.

28 de agosto de 2026
Avaliação não solicitada
logotipo da Duckfeet

Resposta da Duckfeet

Hi Maeve,

We’re genuinely very surprised and sorry to read this, as this is certainly not the experience we want anyone to have with Duckfeet – especially someone who has chosen us four times.

We have tried to find your message in our customer service inbox, but unfortunately we cannot find any email or other enquiry from you. We also don’t use bots to handle our customer service, so we’re not quite sure what has happened here or where the response you mention has come from.

We would very much like to help you with your exchange. Please send us an email at mail@duckfeet.com with your order number and mention this review, and we will make sure to look into it personally and get this sorted for you.

We’re sorry that you’ve been left with the impression that we were ignoring you. That is absolutely not our intention, and we hope you’ll give us the opportunity to help.

Warm regards,
Louise

Avaliado com 5 de um total de 5 estrelas

Helt kanon service

Helt kanon service! Jeg havde fået en rabatkode, som jeg desværre havde fået slettet fra min mail. Ingen problem, jeg fik en ny. Da jeg modtager mine sko, fortryder jeg alligevel farven på det ene par og har lidt problemer med en forkert adresse i returportalen, og jeg kan ikke helt finde ud af det. Skriver en mail, og får kyndig hjælp!
Ud over det - endelig sko, som kan rumme mine lidt brede fødder uden at det føles som at de kan ryge af hvert sekund. Så glad for dem, og jeg skal helt sikkert skrive et par støvler til efterår og vinter på ønskelisten!

30 de agosto de 2026
Avaliação não solicitada
logotipo da Duckfeet

Resposta da Duckfeet

Tusind tak for din virkelig søde anmeldelse 💛 Det gør os så glade at høre – både at vi kunne hjælpe dig godt igennem de små udfordringer undervejs, og ikke mindst at dine nye Duckfeet føles helt rigtige på fødderne 😊

Og støvler til efterår og vinter lyder bestemt som en god plan – vi håber, der kommer et par på ønskelisten, som du bliver lige så glad for!

Tak fordi du tog dig tid til at dele din oplevelse med os.

De bedste hilsner
Louise / Duckfeet

Avaliado com 5 de um total de 5 estrelas

Kan anbefales på det varmeste

Jeg havde købt et par Roskilde (Chealseaboot-model, med elastik i begge sider) i den str. jeg brugte i Duckfeet, da jeg for 15-25 år siden fast gik i andefødder… Men med alderen har jeg åbenbart fået større fødder, og jeg skulle ombytte til et nummer større.
Jeg fik hurtig og meget venlig hjælp fra Jane i kundeservice, og har nu modtaget mine nye støvletter i den rette størrelse.
Det eneste der mangler ved denne, for mig nye model, er en strop øverst på hælkappen der kan bruges når man skal have støvlerne på - det kan godt være lidt besværligt at få dem på, men håber det bliver bedre når støvlerne bliver brugt. Ellers er alt som det “plejer” med høj kvalitet, godt håndværk og lækre materialer, så jeg glæder mig til at tage mine nye støvler i brug for alvor.

2 de agosto de 2026
Avaliação não solicitada
logotipo da Duckfeet

Resposta da Duckfeet

Tusind tak for den dejlige anmeldelse – og hvor er det skønt at høre, at Duckfeet stadig følger dig efter så mange år 😊

Vi er rigtig glade for, at Jane kunne hjælpe dig med at finde den rette størrelse, og vi håber, du bliver mindst lige så glad for dine nye Roskilde, som du har været for dine tidligere Duckfeet.

Og tak for din kommentar omkring stroppen ved hælen – den tager vi bestemt med os. Læderet vil heldigvis også blive blødere og mere medgørligt i takt med, at støvlerne bliver brugt.

Rigtig god fornøjelse med dem 💛

De bedste hilsner
Louise / Duckfeet

Avaliado com 1 de um total de 5 estrelas

Très mauvaise qualité, service client déplorable.

J'ai acheté des blavand en juin, au bout d'à peine 2 semaines les 2 semelles en cuir se décollent déjà. J'ai contacté la société qui m'a demandé de leur retourner les chaussures ! Vu la qualité déplorable j'ai opté pour un remboursement plutôt qu'un échange. Plus de 3 semaines après réception du retour toujours aucun remboursement !! À ma 3 ème relance ils m'ont dit que leur cordonnier les avait réparé et qu'ils allaient me les renvoyer. J'ai répondu que j'avais opté pour un remboursement et ils m' ont répondu qu'ils allaient me rembourser 50%. En conclusion :très mauvaise qualité de fabrication et service client déplorable.

4 de agosto de 2026
Avaliação não solicitada
logotipo da Duckfeet

Resposta da Duckfeet

Thank you for your feedback.

We're sorry that your experience did not meet your expectations.

After receiving your sandals, we inspected them and found that they could be repaired. In accordance with our warranty policy, we therefore repaired the sandals rather than treating the case as a return for refund.

As the sandals had already been worn to an extent where they could not be resold as new, they were no longer eligible for a full refund under our return policy. Nevertheless, we offered a 50% refund as a goodwill gesture, which we believe was a fair compromise.

We understand that you would have preferred a different outcome, and we respect that. We wish you all the best.

Best regards, Louise

Avaliado com 1 de um total de 5 estrelas

Great boots, awful service.

The Duckfeet boots are awesome, if you receive them.

There were two companies operating under the guise of one, apparently. duckfeet US (a company called Rust & Salt operating under Duckfeet US, and Duckfeet Denmark.

Duckfeet US closed after not fulfilling orders or refunding many customers orders. Unfortunately they kept promising shipping right around the corner, and the dispute period with the bank ended long ago.

When the closure event happened and their final auto-email stated support had moved to Duckfeet Denmark, the message I received about a 4 month awful experience literally stated -

"-We don’t have access to their order system or your payment
-We are not able to refund the original order
-And we are not able to fulfill that order from here in Denmark"

For me, this level of service is just as bad as the Rust and Salt. Egregious. I will certainly not purchase another pair, and will warn everyone I interact with who is curious about the boots.

I hope someone reading this can save the $300+ dollars and awful experience; Please do not trust that you will be caretaken.

1 de maio de 2026
Avaliação não solicitada
logotipo da Duckfeet

Resposta da Duckfeet

Hi Zachary,

Thank you for taking the time to share your experience.

First of all, I am genuinely sorry for the frustration and disappointment you've experienced. I completely understand why you feel let down.

You're right that there were two separate companies involved. Duckfeet USA was operated by an independent U.S. distributor, Rust & Salt LLC, while we operate Duckfeet from Denmark. When Rust & Salt unexpectedly ceased operations, we unfortunately did not gain access to their customer funds, order system, or return process. That meant we were legally and practically unable to refund or fulfill orders that had been placed with them, even though we sincerely wish we could have helped.

We know that distinction doesn't change the experience for customers who were caught in the middle, and for that we are truly sorry.

Since then, we have established our own direct webshop for U.S. customers so that orders are now handled directly by us. This gives us full control over customer service, fulfillment, and support going forward.

We appreciate your feedback, and we are sorry that your first experience with Duckfeet did not reflect the level of service we strive to provide.

Kind regards,

Louise Vang
Owner, Duckfeet

Avaliado com 1 de um total de 5 estrelas

Poorly designed ankle straps

Sadly the shoes have such a short ankle strap. I had to punch new holes in the straps and my feet are still tightly strapped down. My legs and ankles are not huge. If you have model proportions or are a child then the shoes will be ok but for adults they are really impractical. I spent over £100 on these shoes which I will probably have to resell. I won’t be ordering from Duck Feet again after coveting a pair of their shoes for nearly two decades.

26 de junho de 2026
Avaliação não solicitada
logotipo da Duckfeet

Resposta da Duckfeet

Hi,

Thank you for taking the time to share your feedback.

I'm very sorry to hear that the fit of the ankle straps didn't work for you. Foot shape and proportions vary enormously from person to person, and while many customers find the adjustable straps provide a good fit, we completely understand that this is unfortunately not the case for everyone.

We're especially sorry to hear that you had been looking forward to owning a pair of Duckfeet for such a long time and that the experience did not live up to your expectations.

If the sandals are still in a condition that allows for a return or exchange, please feel free to contact us directly at mail@duckfeet.com and we would be happy to look into possible solutions with you.

Kind regards,
Louise
Duckfeet

Avaliado com 1 de um total de 5 estrelas

Total BS

As other reviewers have noted, my money got taken too....almost $500! Duckfeet is a Danish company with a US distributor - Duckfeet USA. Purchases from the US were made through Duckfeet USA and not directly from the Danish company, but the product is legit from the Danish producers. Ok fine, but one would think the Danish company would stand by their products and customers. They don't. When I got the notice that Duckfeet was going out of business, I contacted them immediately. I had pre-ordered a pair of shoes in Dec for delivery in March, and I had a credit (that for some reason I couldn't use to purchase the pre-order, hmmm). They responded promptly (to the US email that I had used for past purchases, btw) and described the US/Danish company arrangement and very politely negated any responsibility for past purchases, but encouraged me to purchase again. WTAF. Let me just say, I love these boots. I have problematic feet and found Duckfeet after years of hunting for a good winter boot that fit my lifestyle and didn't hurt. I was so ready to support this company. However I will NOT EVER purchase from this company again until I get my money back. I just can't. This Danish company needs some serious help. I only hope the word gets out - in Denmark and the US - because someone just discovering them may not know the corrupt backstory.

16 de março de 2026
Avaliação não solicitada
logotipo da Duckfeet

Resposta da Duckfeet

Christine,

Thank you for taking the time to share your experience.

First of all, we completely understand why you feel disappointed and angry. If we had paid for products that were never delivered and were left with an unused credit balance, we would feel the same way.

We would, however, like to clarify a few facts for anyone reading this review.

Duckfeet USA (Rust & Salt LLC) was an independent U.S. retailer that purchased Duckfeet products from us and operated its own business. They managed their own webshop, inventory, customer accounts, gift cards, store credits, payments, and order fulfillment. Unfortunately, they ceased operations unexpectedly and left many customers in a difficult position.

My husband and I own Duckfeet in Denmark. We are a small family-owned company, not a large corporation. We learned about the closure of Duckfeet USA at the same time as everyone else and did not receive their customer funds, deposits, gift card liabilities, or order payments.

We understand that from a customer's perspective, the distinction between the brand and the retailer may not feel important. But the reality is that we cannot refund money that was paid to another company and never received by us.

That does not mean we do not care. Quite the opposite. Over the past months, we have spent countless hours helping affected customers, providing documentation, assisting with chargeback claims, offering alternative solutions, and answering thousands of emails from former Duckfeet USA customers—even though we were not involved in the original transactions.

We are genuinely sorry that you were affected by this situation. We know it has damaged trust, and that saddens us because trust and craftsmanship are the values on which Duckfeet was built.

We respect your decision and understand your frustration. We only hope future readers understand that the closure of Duckfeet USA was not a decision made by Duckfeet Denmark, nor did we receive the funds from the orders that were never fulfilled.

– Louise Vang, Co-owner, Duckfeet

Avaliado com 1 de um total de 5 estrelas

Never delivered the product

I purchased shoes from Duckfeet through their US distributor. The shoes never arrived - the US Distributor kept telling me they would come "next month". Eventually, the US distributor went out of business. I contacted Duckfeet and they refused to honor the original purchase, refusing both a refund and replacement shoes. So they basically stole my money.

I will not be buying from them again, and I would strongly discourage others from considering to do so. They are an unethical and dishonest company.

2 de junho de 2026
Avaliação não solicitada
logotipo da Duckfeet

Resposta da Duckfeet

We are truly sorry that this has been your experience.

We completely understand why you feel frustrated after paying for shoes that were never delivered.

However, we would like to clarify one important fact for future readers. Your order was placed with Duckfeet USA (Rust & Salt LLC), an independent U.S. retailer that operated its own webshop, handled its own payments, inventory, customer service, and order fulfillment. Unfortunately, they ceased operations and filed for bankruptcy before fulfilling a number of customer orders.

As the Danish brand owner, we did not receive the payment for your order, nor do we have access to the retailer’s customer funds, order system, or financial records. Because of this, we are unfortunately not legally or financially able to issue refunds for payments made to another company.

That said, we have spent a great deal of time helping affected customers where possible, providing documentation, guidance for payment disputes, and alternative solutions despite having no access to the original transactions.

We genuinely regret that you were caught in this situation and understand your disappointment. We wish the outcome had been different for you.

– Louise Vang, Co-owner, Duckfeet

Avaliado com 5 de um total de 5 estrelas

Imponerende god kvalitet

Imponerende god kvalitet og hurtig levering. Bestilte to forskellige slags sandaler, hvis nu det ene par ikke passede. Men størrelsen passer præcis efter guiden og jeg er så glad for dem, at jeg beholder begge par. Til efteråret kommer jeg helt sikkert til at bestille støvler!

7 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bought a pair of shoes for my wife and…

Bought a pair of shoes for my wife and they didn’t fit. Acquired a return authorization and promptly sent the shoes back. On March 27 I received an email confirming they had received the shoes and then I would receive a refund. Two days later, I get a letter in the mail telling me that they had filed bankruptcy!!!! Scam!!!!

27 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kvalitet uden sammenligning!

Kvalitet uden sammenligning!
Jeg har købt mange produkter igennem mit liv som forgav sig at være "eksklusive" og god kvalitet. Duckfeet lever fuldstændig op til deres motto - 'foregiver sig ikke at være noget de ikke er'. Der er tale om et topklasse produkt i super lækre materialer. Jovel er skoene stive i starten, men det er netop et kvalitets tegn da der er tale om fullgrain-læder. Er man uforstående over for dette mener jeg ikke man har sat sig ind i materialet inden køb.
Selve købet hos Duckfeet har været upåklageligt. Størrelsesguiden på hjemmesiden passer. Jeg var skeptisk, men indrømmer at de også her har styr på tingene.
Jeg er meget imponeret, og glæder mig til de næste 20 år i mine Duckfeet! (Sådan nogen kan jo nemt "serviceres" hos en kyndig skomager).
Tak til Duckfeet -

20 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Jeg har selv syet fodtøj til eget forbrug.

Jeg har selv syet fodtøj, fordi jeg ikke kunne finde fodtøj, som passede til mine ellers helt normalt fungerende fødder.
Huskede Duckfeet fra min barndom, og købte et par.
Men min personlige erfaring er, at materialet er alt for stift til at kunne " følge" mine fødder, et ord, som firmaet ellers anvender i deres lovprisning af deres produkter.
Jeg fik så mange tryksår på mine fødder, at jeg stoppede med at bruge skoene.
Jeg vælger hellere fodtøj fra Functional footwear, som også kan levere fodtøj, i ikke animalske materialer, med bred tåboks og ingen ekstra sål under hælen.
Når det er sagt, mener jeg at Duckfeet trods alt er bedre end størstedelen af det fodtøj, som produceres og sælges.
Det er mig ubegribeligt, at de der kan håndværket, ikke helt naturligt ønsker at skabe fodtøj, som gør det bedste for vores fødder!!??

31 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful Return Policy

Do not order from this company unless you are 100% sure of your size and that you will not need a return. Their policy is that refund processing can take up to 14 business (not calendar) days. I have still not received my refund 17 business days later. Their customer service is AI and will not actually help you.

5 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastiske sko og medarbejdere

Mig og min kæreste havde begge kigget på duckfeet og andre sko med bred tåboks. Vi valgte derfor at køre op til deres showroom i skanderborg og prøve deres sko og pasform.
Deres personale var utroligt flinke, imødekommende og hjælpsomme. De var klar over, at man måske ikke havde prøvet lignende sko før, så de vejledte med skovalg og størrelse. Derudover gik de alle tre også selv i duckfeet og det gav os endnu et plus i, at vi selv skulle have dem.

Selve produktet er fantastisk - vi endte selv med at købe fåborg og roskilde. Desuden er kvaliteten er helt vildt god, og det virker som sko, der, hvis man passer på dem, kan holde i mange år

Alt i alt en fantastisk oplevelse.

28 de outubro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Beautiful, durable and comfortable

Very happy with my first purchase.
Shoes are confortable and delivery went very smooth.
Customer service was kind and helped me to choose the right size.
My toes finally have enough space :-)

The only reason they do not get 5 stars is may be on me... I am coming from barefoot shoes and I must get used to the weight.

30 de maio de 2025
Avaliação não solicitada

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