Dust and Things Avaliações 

1.762
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is the fourth memory box I have purchased from Dust and Things as gifts. Always an excellent speedy service and quality memory boxes with lovely engraving.

Avaliado com 5 de um total de 5 estrelas

Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Ver mais

Avaliado com 3 de um total de 5 estrelas

Lovely glass and engraving really nice but would have been so much better if it came in its own box.

Avaliado com 5 de um total de 5 estrelas

I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Ver mais

Detalhes da empresa


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(1.762)

31 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Highly recommend

Very helpful customer service...wanted the size of the wording changed and they were happy to accommodate this request.

Delivered quickly and packaged well, so no damage to items.

Definitely recommend and would use again.

Thank you Dust and Things x

22 de outubro de 2024
Avaliado com 1 de um total de 5 estrelas

Two keychains arrived broken

Two keychains arrived broken, the metal clasps simply fell off in the envelope. They are unusable.

6 de outubro de 2024
logotipo da Dust and Things

Resposta da Dust and Things

Hi Joanna,

Thanks for taking the time to leave us a review.

We're so sorry to hear that the keyrings arrived broken, and certainly understand how disappointing this must have been.

I can see we've been in contact directly via email, and I'm happy to see replacements had been created and shipped for you right away.

We do hope this helped resolve this for you, and hope the replacements will be loved.

Kind regards,
Gemma U

Avaliado com 1 de um total de 5 estrelas

Poor communication

Poor communication. I paid for & ordered 4 items. One arrived. I left a voicemail then sent them an email with NIL response. A week later the other 3 items arrived.

8 de setembro de 2024
logotipo da Dust and Things

Resposta da Dust and Things

Hi Julie,

Thanks for taking the time to leave us a review.

I am sorry to hear of our error with your order. I can see that you had phoned us while our workshop had been closed over the weekend and had then sent us an email on the 16th September at 1:17pm explaining the issue.

We had responded to your email on the 17th September at 10:09am to apologise for the error with your order and to advise that we had arranged for replacements to be created and dispatched from our workshop that same day.

I am pleased to hear that the replacements arrived safely.

Kind regards
Gemma G

Avaliado com 5 de um total de 5 estrelas

The item I ordered surpassed expectations

The item I ordered arrived very quickly after order was placed, and it surpassed my expectations. I had entered the wording I wanted used on the planter I ordered, but not the actual font to be used, and the team did a great job selecting one that reflected the meaning or the words. I would definitely recommend this company to friends and family.

4 de setembro de 2024
Avaliado com 3 de um total de 5 estrelas

Disappointed

Disappointed. Where is my nice Blue gift bag? I received an insipid beige colour one that is not shown in the pictures on the website? The wood mug itself is nice however, one of the metal coins is slightly marked, so it feels mass produced and not as luxury as the website portrays. I won't be ordering anymore as gifts for £60!

3 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic

Gemma was very helpful and wonderful My order was competed and ready to collect within 24 hrs nothing was too much trouble . Fantastic product , amazing company and customer service . Not the first time to have made a purchase and can’t recommend highly enough x

8 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Dust and Things - always delivers!

Dust and Things have an extensive range of high-quality gifts for all ages, many able to be personalised, making the gift extra special.

Further, Dust and Things process all orders extremely quickly with fast delivery/delivery updates.

With professional, friendly Customer Service (thank you, Gemma G and Gemma U - truly gems, pardon the pun!), Dust and Things is highly recommended for both their remarkable product range and reliability.

22 de julho de 2024
Avaliado com 3 de um total de 5 estrelas

A long disappointing wait.

I waited a month to receive it which was then delivered by Evri, who had the gaul to place a sticker on the box indicating next day delivery!!!
Granted it's a very attractive item however, the rope handle isn't large enough to hold properly.
I'm a little disappointed to be honest.

2 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great gift

Bought as a gift for my Dad's birthday, good price for the quality, a really lovely thing! It arrived quicker than expected as well. My partner had his eye on it so have had to order him one as well!

23 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love it !

Received my Dusk Tankard today only 3-4 days after ordering . Not sure what the point of the bag is but I guess it’s a nice touch for delivery . However I’m now on my third pint from it and really like it . It’s big and chunky and well made but not heavy . It’ll probably end up hanging in my local pub so I don’t have to remember to take it with me where I’m sure it will receive many compliments .

12 de julho de 2024
Avaliação não solicitada

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