Dust and Things Avaliações 

1.762
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is the fourth memory box I have purchased from Dust and Things as gifts. Always an excellent speedy service and quality memory boxes with lovely engraving.

Avaliado com 5 de um total de 5 estrelas

Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Ver mais

Avaliado com 3 de um total de 5 estrelas

Lovely glass and engraving really nice but would have been so much better if it came in its own box.

Avaliado com 5 de um total de 5 estrelas

I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Ver mais

Detalhes da empresa


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(1.762)

31 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Brilliant!

Brilliant products and by far the best customer service! Always my go to place for presents!

22 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Fabulous gifts !

Very quick delivery of the 2 planters I bought as gifts for a golden anniversary and 60th birthday.
Superb personalised presents which were ordered having received one myself and loved it !
Excellent experience dealing with this company👏

18 de fevereiro de 2024
Avaliado com 4 de um total de 5 estrelas

TECHNICAL ISSUE CAUSING NOT RECEIVED MY ORDER WHICH IS A VALENTINES DAY GIFT - edit had not ignored as originally thought

Still not received the item, ordered on the 6th February and paid an additional £6.95 for next day delivery. ITS VALENTINES DAY TODAY (more than a WEEK since I’ve ordered) AND STILL IS NOT HERE SO I NOW HAVE TO BUY SOMETHING ELSE TO COMPLETE THE GIFTS. I have emailed the bloody support email twice with 0 response at all. DO NOT USE THIS COMPANY as they have taken my money with literally nothing to show for it.

Edit: theyhad responded via emaill but unfortunately went into spam so did not see. They have issued a full refund and have explained the situation to my girlfriend of the late present and what it is. An unfortunate situation but i appreciate they did actually respond and came to a solution of a refund since there was no response back. Will reorder as i still like theproduct and want it for us to share!

14 de fevereiro de 2024
Avaliação não solicitada
logotipo da Dust and Things

Resposta da Dust and Things

Hi Aaron,

Thanks for taking the time to leave us a review.

We've been trying to contact you regarding your order, and are currently awaiting a response to proceed.
Our apologies if these emails had been missed. Would you mind checking your inbox for our emails and any spam folders please? We're unable to proceed without a response I'm afraid.

Once we've received a response we'll be more than happy to create and ship your order right away.

Love and thanks,
Gemma G

Avaliado com 5 de um total de 5 estrelas

Customer service was lovely

Customer service was lovely. Had a technical problem with my order. Emailed them, not only did I get a fast helpful response but my order was then dispatched the same day. Amazing. Item arrived in enviromently friendly packaging and is perfect. Thank you so much xx

3 de janeiro de 2024
Avaliado com 1 de um total de 5 estrelas

Still not received my order

3 de janeiro de 2024
logotipo da Dust and Things

Resposta da Dust and Things

Hi Sophie,

Thanks for taking the time to leave us a review.

We had been trying to contact you regarding your order, and were awaiting a response to proceed to create your gift.
I can see from our correspondence that whilst our email was missed, we have created and shipped your order and I'm happy to see your order was delivered within 2 working days once we had received a response.

We do hope your gift will be loved!

Love and thanks,
Gemma U

Avaliado com 5 de um total de 5 estrelas

I loved the item which I ordered but…

I loved the item which I ordered but sadly, it didn't work properly. However, after I reported this, I was straight away sent a replacement which is perfect. Excellent and very friendly customer service. I also received a personal note from the supplier apologising for the first faulty item. Thoroughly recommend Dust and Things.

9 de janeiro de 2024
Avaliado com 5 de um total de 5 estrelas

A lovely addition to my home office…

Excellent customer service and I am delighted with my purchase. It was also nice to receive a note included to say who had engraved my desk lamp. Thank you Gaby. A lovely addition to my home office and I would definitely make a further purchase without hesitation.

31 de dezembro de 2023
Avaliado com 1 de um total de 5 estrelas

It hasn’t arrived yet

It hasn’t arrived yet **I have seen your reply but there is no email in my inbox or spam asking me for more information** please advise

27 de dezembro de 2023
logotipo da Dust and Things

Resposta da Dust and Things

Hi Jayne,

Thanks for taking the time to leave us a review.

We've been trying to contact you regarding your order, and are currently awaiting a response to proceed.
Our apologies if these emails had been missed. Would you mind checking your inbox for our emails and any spam folders please? We're unable to proceed without a response I'm afraid.

Once we've received a response we'll be more than happy to create and ship your order right away.

Love and thanks,
Gemma G

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