Já vai fazer dois meses que não tenho…
Já vai fazer dois meses que não tenho retorno do meu reembolso e não tenho retorno
Resposta da Dutch Boot Collector
We’d like to clarify that this situation concerns a single order from Brazil, for which the customer provided incorrect shipping information and refused to pay the applicable import duties. All relevant details regarding international shipping, customs, and responsibilities are clearly stated on our website.
Despite our efforts to contact the customer by email, we received no response. Communication was further complicated as the customer only speaks Portuguese and did not respond in time when we requested the correct shipping details.
Additionally, this is the second 1-star review posted by the same customer regarding this single order, which goes against Trustpilot’s guidelines of one review per experience.