Duux UK | Designed for better air Avaliações 306

I bought the Whisper Flex Ultimate, but the fan isn't working. It's on but the blades don't rotate or rotate intermittently. It's connected to the app, but it has taken 2 days before the oscillation function worked but again the blades aren't rotating or if they do, it's intermittent. I have been trying to get hold of customer services all day. I've emailed 3 times with no response, contacted them on Whatsapp and have been fobbed off because I'm in the UK, I've been on hold to their customer services number for 4 hours. I just want a refund. I'm still on hold after several Whatsapp messages with little or no response, and several Facebook messages with no response whatsoever. I've sent video proof and still nothing. Worst experience ever. Do NOT buy.

Delivery was free and shipped out next working day, bought the fan on sale by chance. How have I not bought this before having rhe option of making the fan cordless is so handy and it truly is SO quiet. I have accidentally left it on a few times because I forgot and the cool air felt natural. Handy it has a timer and schedules you can customise. I had an issue with the remote on delivery and they have sent a replacement and dealt with it promptly.
Would recommend and will be buying more!

Wonderfully quiet fans, with lots of speed steps, so you can find a comfortable balance between cooling and noise levels.
That said, I can’t say I’m impressed with the so called ‘smart fan’ capabilities, as the app is less than fantastic during the initial setup, and occasionally drops connection even after you get it working.
Then even worse, the app requires you to setup an account to use anything other than basic controls…
If you don’t like poor apps that require mandatory accounts for anything but basic control, their smart fans are not the fans you want.
Given the limitations they impose, next time I'll either find another brand, or save myself some money and go with the non-smart variants.

Brought a whisper 2 as my dyson is too loud in the bedroom for me to sleep. It's brilliant. It's so quiet even my cats will sit in front of it. Quick delivery and easy to assemble. Nice colour in the grey. Excellent airflow and even on max speed it's easy to hear tv/conversations over

I rang the customer service team regarding an issue with my remote. The call was answered promptly and the issue resolved immediately. Highly recommend Duux for their products and their excellent customer care.

Tried several times to make telephone contact prior to ordering a fan. Was left waiting for over 45 minutes each time and each time I gave up. All I wanted to know was how many if any points I may have accrued to add to my purchase cost. I did manage to finally get through and was promised a call back within the hour about my points, but never received. I ordered the fan online but I still have no idea if I have any points left over from previous purchases

Duux is my favourite brand for fans been using them for the past 3 years now that I have upsized I have put one in each from

Top class customer support. Simon was very supportive and responsive and sorted out my issue. Highly recommended.

5*
Hard to find better
Just waoooo
Silent and 29w.... just like a phone charged

Prompt delivery, cant believe how quiet the fan actually is

Delivered promptly. Very easy to assemble - only 1 screw, and all tools provided. Packaged well in an environmentally conscious way. Will be easy to store out of season. The fan itself is excellent, easy to use with remote control, not yet tried the app. It’s super quiet, I’ve happily used it overnight with the timer which is a nice feature. Roll on summer!

Straight forward website. Device delivered next day for free as advertised.
Duux smart 360 fan heater is a great heater

We bought an Edge 2000 heater on 5/1 and it had broken by the 18/1. It can take 14 days for a replacement to be processed so as we've no other heating in that room decided to order and pay for a replacement straight away. We didn't want to be without heating for two weeks at the coldest time of year. Ordering the replacement was complicated by a price discrepancy (we'd initially ordered 2 heaters as a package but the replacement was going to cost over 50% more than the initial unit) and it took several days to sort out the replacement costing that same as the initial heater. Communication was poor and the whole thing more stressful than it should have been. We've also not been told what the problem was with the first heater and it would been have nice to know.

No customer service
Item rattling something inside
Only a month old

I purchased the Duux Whisper Flex Fan (£169.99) and the optional Battery & Dock (£59.99) with high expectations, but I am deeply disappointed by several issues:

Remote Control: The remote is malfunctioning. While the power button beeps, none of the other functions work, forcing me to operate the fan manually.
Battery Pack: Despite fully charging the battery, it lasted less than 10 minutes of use. There’s no battery percentage indicator in the app, and the charging progress is unclear.
Noise Levels: Both Night and Normal modes produce the same noise level, contradicting the product's claims of quieter operation in Night mode.
App Integration: The Duux app constantly asks me to sign in and sends one-time codes, which is frustrating. It also doesn't retain my login details or allow Touch ID, making it less user-friendly.
For the price paid, I expected much better performance, and these issues have made the product far less "smart" than advertised.

I purchased the Bora 20l bundle as a Xmas gift for my daughter and her partner following the excellent reviews. The heater and dehumidifier came separately, with the dehumidifier arriving in a larger than expected box. The recipients are very happy with their gift and say it has transformed the damp atmosphere of their Cornish home. I will also be looking to purchase the dehumidifier in due course following their positive comments.
Both products arrived quickly during the busy pre - Xmas period. Thank you

Second one we bought, super effective & great design. Live in an old house & gives rooms a boost when needed.

Nice looking heaters those 360's, but the app is a disaster, and the Google home integration a flat out lie, after over a year it's still not functioning.

I changed my mind and wanted to amend my order - customer service were fast, friendly and helpful when I called them.

Loving the product, which I chose after reading online reviews, especially the Independent's top dehumidifiers for 2024 article. Really does pull the water from the air well, and helps our clothes dry noticeably faster. Feels sturdy and well made - it's reassuringly heavy. We are using it to keep our garage damp free over winter. Liked it so much I have bought another one for our garden office.

Have an oil radiator to add to my solar Amazing. The boost function is great due to the two mini Fans located at the bottom. Achieving a boost of air to creat instant heat. Love it. Added to smart device and Alexa and linked to to solar. I’m nice and warm for little cost.

The only ask I’d want is to the app. When away I can’t turn off unless I delete the whole schedule. And I can’t edit the schedule that’s in needs to be deleted and re added