dyson.com.ro Avaliações 

Premium price, but no support when something goes wrong

My Dyson styling tool broke just 4 days after the warranty expired.

I contacted Dyson Romania expecting at least the possibility of having it repaired at my own expense. Instead, I was told that they do not have a service center in Romania and cannot offer me any repair solution whatsoever.

Their only solution? A 25% discount voucher to buy another Dyson product.

Seriously? After paying a premium price for a product that fails just four days outside its warranty, the answer is basically: “We can’t repair it, but you can spend more money and buy another one.”

I did NOT ask for a free replacement. I was willing to PAY for the repair. I simply expected a premium brand like Dyson to provide some form of after-sales service for products it sells in Romania.

A premium price should come with premium quality and proper after-sales support. Unfortunately, my experience with Dyson Romania has been the complete opposite.

Extremely disappointing. After this experience, I would think twice before spending this much money on another Dyson product.

I bought a Dyson V11 vacuum cleaner a while ago. Because it is an expensive and premium product, I expected it to last a long time. Unfortunately, right after the warranty expired, the motorized brush broke and stopped spinning completely.
I understand that things can break, but the biggest problem is trying to fix it. I wanted to buy a replacement brush from the official Dyson store, but it is never in stock. It is impossible to buy just the broken accessory because it is always unavailable.
It is a big shame that a premium company leaves you with a useless vacuum just because they cannot keep basic spare parts in stock. I expected much better quality and support from Dyson. When you pay a premium price, you should be able to buy replacement parts when you need them.

Be careful when ordering from Dyson Romania. I placed an order on the official website for the V12 Submarine + Supersonic promotion. The main promotional page stated that the Fluffy Optic cleaner head was included, while the order confirmation and detailed product page did not list it among the included accessories.

Customer support initially refused to acknowledge that this information was displayed on their own website. They then confirmed that the cleaner head was compatible but told me I would have to purchase it separately. Later, during the same conversation, they changed their answer and offered to send it free of charge, but only after delivery and after I provided the serial number for yet another “compatibility check”, despite already having the exact model and SKU.

The support experience was also very poor. The responses initially felt automated, as though I was talking to bots, and the agents appeared to rely heavily on machine translation. Customer support also told me that the refund could take up to 15 business days, even though the legal deadline is 14 calendar days.

Even the Dyson Singapore website lists the Dyson V12s Detect Slim Submarine HEPA in a similar way, and its detailed product page explicitly states that the Fluffy Optic cleaner head is included. This makes Dyson Romania’s refusal to acknowledge the information displayed on its own promotional page even more difficult to understand.

The Romanian website is also not fully translated, with sections such as “See what’s included” still displayed in English. The entire experience was misleading, contradictory and completely unacceptable for a premium brand.

Ordered and paid for my product, was never shipped, they gave me a fake tracking number and refused to cancel my order or refund my money. It’s been over a month.

Daca as putea da -5… nu am intalnit in viata mea un brand mai prost si mai penibil. Astept de 2 luni cu un produs stricat in garantie. La suport dai doar de oameni care isi bat joc de tine si ai impresia ca sunt retarzi.

Serviciu oribil! Nu comandați niciodată de pe acest site! Trebuie să așteptați săptămâni întregi, coletul pentru care ați plătit când ați comandat dispare!

Am fost întotdeauna client fidel Dyson, deținând aspirator, purificator și placa AirStrait. Însă experiența mea cu Dyson Airwrap ID a fost dezamăgitoare. După doar trei luni de utilizare, s-a ars placa electronică. Deși aveam bonul/factura, Dyson nu a acceptat garanția în România, spunând că produsul trebuie reparat doar în țara de achiziție.

Am fost nevoită să plătesc 710 lei pentru reparație, ceea ce mi se pare inacceptabil pentru un brand premium.

❌ Atenție la garanția internațională – nu există cu adevărat, chiar dacă ai bonul/factura.

De asemenea, am intrat pe site-ul Dyson din Romania si in pagina de contact cand faci click pe "Serviciu Clienți pe Whatsapp" ma redirectioneaza catre un numar de Whatsapp din Slovacia cu prefix +31, eu accesand site-ul Dyson din Romania.

Nu achiziționați produse de pe site-ul oficial Dyson România mai ales la oferta! Oferta e o glumă proasta!

Bună ziua, de Black Friday 2025 am achiziționat o ofertă Dyson airwrap care a fost livrată parțial, geanta de călătorie și produsul de styling ce făceau parte din oferta promovata pe site-ul oficial nu au fost livrate nici în acest moment. De atunci tot mi se spune ca ba nu sunt în stoc ba vor fi livrate evident fără a fi. Serviciul de relații cu clienții mi se pare o altă glumă proasta - in mijlocul conversației dacă cumva nu răspunzi câteva secunde te deconectează și trebuie sa reiei toată discuția de la capăt cu altcineva, să confirmi din nou sa le aduci dovezi ca ai comandat de parcă pe baza datelor personale și numărului de comandă ei nu pot verifica nimic in sistem. În ultima conversație de săptămâna trecuta un agent mi a spus ca geanta de voiaj urmează să fie livrată iar produsul de styling e din nou în stoc și ar putea fi și el livrat în sfârșit. Evident mi s a cerut din nou adresa la care să se livreze comanda și până să apuc să o trimit din nou, surpriza sunt deconectată. Reiau solicitarea din nou, evident de la capăt cu toate cele ajung și să discut cu altcineva care de data aceasta îmi spune ca de fapt produsul de styling nu a fost niciodată confirmat ca făcând parte din comanda - asta după luni în care mi s a spus ca produsul nu e în stoc și mi se livrează când va fi.

Nu vreau să renunț și voi face sesizare la Protecția Consumatorului. Situația mi se pare absolut absurdă și aș dori ca nimeni altcineva să nu mai experimenteze așa ceva.

I purchased a Dyson Multistyler in June 2025. By November, it had already malfunctioned and would no longer stay on for more than a few seconds. From November until the present (January 2026), I have not been contacted regarding repair or replacement, even though I have submitted multiple requests.

Good Experience Overall on dyson.com.ro

I had a generally positive experience shopping on Dyson's Romanian site, though there were a few aspects that caused some initial concern.

After placing my order, I came across reviews on various platforms, including Reddit, that made me worried this might be a scam due to a few red flags I noticed:

The website didn't require me to create an account to place the order.

The emails I received after purchasing had images and logos that didn’t load.

There was no footer containing information about ANPC (Autoritatea Națională pentru Protecția Consumatorilor) on the website.

However, I felt reassured when I saw the transaction details, which showed "Dyson Technology BV" as the merchant and "Dyson Technology BV, Amsterdam, NL" as the location.

Another issue I encountered was with the parcel tracking process:

I didn’t receive any email informing me of which courier was used for delivery.

I didn’t expect to track my parcel via the German DHL website (dhl.de).

I had to reach out to customer support (which was very responsive and helpful) to confirm that my parcel was being shipped by DHL.de.

Overall, despite these few bumps, the experience was positive, and I received my order in 5 days.
Hopefully, Dyson can work on improving the transparency of their delivery process for a smoother customer experience.

I am extremely disappointed with my experience on dyson.com.ro. I ordered an Airstrait device, which stopped working properly after only three months. I returned the product via DHL, and the warehouse confirmed receipt almost a month ago. Since then, I have received no resolution.

Customer support keeps telling me the product is out of stock and that I will be contacted within five days, which never happens. At the same time, the product appears to be available online, but I was told this is “different stock.” All responses I receive feel automated and AI-generated, with no real assistance or accountability.

After nearly a month, I still have neither a replacement nor a refund. This lack of transparency, delay, and absence of real customer support is unacceptable for a brand like Dyson.

I would not give any star if I could.
This site is a fraud. I placed an order in 7th of November and I still did not receive it (5th of December). After the payment, I received the confirmation, my bill and my product warranty and an email from DHL with the tracking number. Since 11 of November I have no update about my package, and I am not sure where it is.
I contact Dyson everyday on both App Assistant and WhatsApp, but it is really useless as they offer you the same boring standard answers “please be patient” , “please wait” etc. I am not sure if they have terrible employees or everything is standard and AI.
I contacted DHL a couple of times and they mentioned there is a problem with the package that is still in Germany and they are waiting for Dyson support, but there is no action from their side.
I am usually very careful with the sites that I ordered from, but this time I really trusted Dyson for their name and reputation. Unfortunately I was wrong and I should have checked for reviews in advance.
All in all, PLEASE do not order from this website as you will lose time, money , energy and a lot of nerves and emotions.

I have ordered on 15th of November and I am still waiting for that order. On Dhl I cant see any update since 17th of November. I have managed to chat with someone who told that that my order have been cancelled but no reason was given and have not seen my money back. I have to now wait for them to get in contact with me but now that I have seen the reviews I wished I have checked them before placing the order. Do not recommend

After I paid for the ordered products, for which the promised delivery time was 3-5 days, following the instructions on the website, I had no one to clarify the reasons for the delay in delivery of over 25 days, and the AWB sent was not valid.

Dyson România: singurul „brand premium” care livrează o experiență atât de rea încât pare scam. Am plătit, n-am primit, n-au știut nimic. Dacă nu era site-ul oficial, jur că aș fi crezut că am fost înșelată.

Aceasta este, fără exagerare, cea mai oribilă experiență pe care am avut-o vreodată cu un brand „premium”.
Tot procesul este atât de haotic, lipsit de transparență și complet neprofesionist, încât te face efectiv să crezi că ai fost victima unei înșelătorii — deși comanda a fost făcută pe site-ul oficial Dyson.

Am comandat și plătit integral pe 12 noiembrie. Pe 14 noiembrie am primit factura și un număr de tracking. De atunci, timp de săptămâni, produsul NU a fost predat curierului. Trackingul arată doar ‘shipping info received’, ca și cum coletul nici nu există.

Suportul Dyson România a fost o experiență care a amplificat sentimentul de scam:
– răspunsuri automate și contradictorii,
– promisiuni complet false („vă contactăm în 48h”),
– fiecare nou operator părea să nu știe absolut nimic din discuțiile anterioare,
– zero informații reale despre colet, zero dovezi, zero responsabilitate.

Efectiv ai senzația că vorbești cu un sistem făcut să te amețească, nu să te ajute. Este inadmisibil și absolut incompatibil cu statutul unui brand de top.

În loc să primesc produsul, am ajuns să simt că am „împrumutat” bani unei companii care nu livrează și nu comunică. Experiența a fost atât de proastă încât, dacă nu știam că am comandat de pe site-ul oficial, 100% aș fi crezut că este o fraudă.

Dyson România ar trebui să își reevalueze urgent întregul sistem de suport și logistică. Ce se întâmplă acum este de neacceptat, rușinos și profund înșelător pentru clienții care plătesc în avans pentru un produs pe care nu îl primesc.

The product vacuum cleaner Dyson v15 i buyed was incomplete without accessories

My Dyson Airwrap (bought in Italy) was getting hot and the attachments started to be loose.
Dyson assistance told me to send it back to them so they could give me a new device instead.
I sent it on June 2025 (the first person at the customare service told me the attachments were not needed).
No updates, I text them back and they say the attachments are needed, so I send them on July 2025.
Since then I’m still waiting, everytime they say somebody from the Team will send me an email in 5 days and in November 2025 am still waiting.

Very disappointing experience. I never want to order anything from Dyson Romania.

Extremely disappointing experience with Dyson Romania.

I purchased directly from dyson.com.ro a Dyson PH05 Humidify+Cool PH2 De-NOX White/Gold, worth around 4,000 RON. The product arrived defective from day one — the remote doesn’t work, only one air flap opens, and the humidifying function doesn’t start.

I spent hours over several days trying to reach customer support through their chat, but it’s just a bot repeating the same troubleshooting steps. There’s no phone number and no way to reach a real person.

For such a premium brand, this level of service is unacceptable. I paid a premium price for a faulty product and received zero real assistance. Dyson should urgently review how it supports customers in Romania — it completely fails to meet the brand’s global standards.

I am extremely disappointed with my recent experience with Dyson Romania. I returned a product with the correct reference number, and the package was confirmed as received in their warehouse on July 10, 2025. Despite this, I still haven’t received my refund.
And the product wasn’t at 100 % quality.

Each time I contacted their virtual assistant, I was told the refund was “in process” and advised to wait another 15 business days. It has now been well beyond the legal timeframe for refunds, and I still have no resolution.

This level of service is unacceptable for a company of Dyson’s reputation. Customers should not have to chase after their own money or threaten escalation to the National Authority for Consumer Protection (ANPC) in order to get what they are rightfully owed.

I expected professionalism and efficiency, but instead, I have been met with delays and a complete lack of transparency. I will not be purchasing from Dyson Romania again and strongly caution others to consider this before placing an order.