The owner of Easy Fix Ltd (Company ID 16978886), Joe B. Twilley is no better than a thief, he ran away with our money and didn't come back to complete what he contracted to do. Do not hire this co... Ver mais
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Veja o que dizem as avaliações
I have been working with this company for over a year now, I mostly liaise with a guy named Frank who is very helpful and usually responds immediately, he sends me jobs through WhatsApp but have their... Ver mais
A empresa respondeu
Easefix got a gas engineer to me in less than 24 hours. Extremely happy with the professional service from all involved. Would highly recommend.
A empresa respondeu
I did some tiling work for Kash at EaseFix recently and I found him very professional and a pleasure to work with, Kash supplied me with very detailed information regarding the work that needed to be... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
EaseFix is the next step in the evolution of household, commercial and retail repair, maintenance, and renovation services in the UK market. EaseFix maintenance and repair platform we plan to modernize, streamline, and increase the flow of commercial activity between tradespeople and customers in need of repair work. Creating a convenient one-stop digital shop that provides a wide base of tradespeople with equal access to job opportunities at fair market rates and provides customers with transparent, secure and quality services from pre-screened and validated tradespeople all at the push of a button. EaseFix aims to champion the fight against unfair rouge tradesman, poverty and economic exclusion by providing a free-easy to use platform that connects qualified and trained tradespeople with homeowners in need of repair and improvement work. EaseFix will ensure that tradesperson receive a fair working wage for services performed and materials supplied through our online quoting platform, whilst customers also receive quality services from trusted and pre-approved technicians.
Informações de contato
167-169 Great Portland Street, Fifth Floor, W1W 5PF, London, United Kingdom, Reino Unido
- 08008085565
- info@easefix.com
- easefix.com
3,8
Muito Bom
87 avaliações
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DO NOT USE EASY FIX LTD 16978886 IF YOU VALUE YOUR MONEY
The owner of Easy Fix Ltd (Company ID 16978886), Joe B. Twilley is no better than a thief, he ran away with our money and didn't come back to complete what he contracted to do.
Do not hire this company (former JTW Plumbing he was forced to close), they are lazy, incompetent, and dishonest.
He has been mandated to repay by Court, and Bailiffs.
If you value your money, stay clear of Joe B. Twilley.
20 de abril de 2025
Avaliação não solicitada
Great communication with the company.
Great communication with the company.
George Murphy was very organised and scheduling the works was very easy and simple.
Trustworthy company and we definitely recommend them.
10/10
17 de março de 2026
Avaliação não solicitada
Resposta de EaseFix
Hi,
Thank you so much for the fantastic review! We’re thrilled to hear you’ve had such a positive experience over the past year.
It’s great to know that George has been taking good care of you. We truly value the hard work you do, our success depends on pros like you!
Looking forward to many more jobs together.
Best regards,
The EaseFix Team
Excellent service!
Easefix got a gas engineer to me in less than 24 hours. Extremely happy with the professional service from all involved. Would highly recommend.
2 de abril de 2026
Avaliação não solicitada
Resposta de EaseFix
Hi,
We really appreciate the feedback! Our team takes great pride in staying serious and professional from start to finish and to deliver quality work on time, so it’s wonderful to hear we hit the mark for you.
Thanks for choosing EaseFix!
Best regards,
The EaseFix Team
Great work,nicely done
2 de abril de 2026
Avaliação não solicitada
Resposta de EaseFix
Hi,
We really appreciate the feedback! Our team takes great pride in staying serious and professional from start to finish, so it’s wonderful to hear they hit the mark for you.
Thanks for choosing EaseFix!
Best regards,
The EaseFix Team
Very professional
The guys are very serious and professional .Thanks a lot.
24 de março de 2026
Avaliação não solicitada
Resposta de EaseFix
Hi,
We really appreciate the feedback! Our team takes great pride in staying serious and professional from start to finish, so it’s wonderful to hear they hit the mark for you.
Thanks for choosing EaseFix!
Best regards,
The EaseFix Team
!!!!!! Trades beware !!!!!
Trades beware! Still waiting for outstanding invoices to be paid 2 months on and they have stopped responding to emails/messages. They expect you to go debt collecting if a customer doesn't pay them. Dont waste your time, scammers based in another country but claim to be UK based.
Recently had a phone call offering compensation and payment of invoices only if i removed feedback on numerous websites. Joke of a company!!
13 de fevereiro de 2026
Avaliação não solicitada
I was having a problem finding someone…Good Fix!
I was having a problem finding someone to do a carpentry job - until I found this service. Two workers arrived promptly and completed the work in a surprisingly short time.
19 de março de 2026
Avaliação não solicitada
Resposta de EaseFix
Hi,
Thank you for the 5-star review! We know how frustrating it can be to find reliable tradespeople, so we’re happy we could take that stress off your plate.
It’s great to hear our carpentry team arrived promptly and handled the job so efficiently. We strive to provide quality work without taking up your whole day!
Thanks for choosing EaseFix.
Best regards,
The EaseFix Team
Do not work for this company
Do not work for this company, payment is like getting blood out of a stone please avoid
6 de março de 2026
Avaliação não solicitada
Frank
Dealt with Frank from easefix. Was a pleasant experience from start to finish
13 de março de 2026
Avaliação não solicitada
Resposta de EaseFix
Hi,
Thank you so much for the fantastic review! We’re thrilled to hear you’ve had such a positive experience over the past year.
It’s great to know that Frank has been taking good care of you. We truly value the hard work you do, our success depends on pros like you!
Looking forward to many more jobs together.
Best regards,
The EaseFix Team
I have been working with this company…
I have been working with this company for over a year now, I mostly liaise with a guy named Frank who is very helpful and usually responds immediately, he sends me jobs through WhatsApp but have their own app if you need to use that. So far I can't fault them, payment is always on time and they really appreciate the work I do.
14 de março de 2026
Avaliação não solicitada
Resposta de EaseFix
Hi,
Thank you so much for the fantastic review! We’re thrilled to hear you’ve had such a positive experience over the past year.
It’s great to know that Frank has been taking good care of you and that our payment process and communication are hitting the mark. We truly value the hard work you do, our success depends on pros like you!
Looking forward to many more jobs together.
Best regards,
The EaseFix Team
Dreadful - treat trades like dirt.
As a trade, I'm absolutely sick to death of this company phoning me ad-lib.
Little to no detail of what's required is ever provided, the person calling rarely speaks English, and you incessantly expect me to be available at the drop of a hat.
Moreover, do not dictate to me what said work should cost - stay in your lane.
10 de março de 2026
Avaliação não solicitada
Resposta de EaseFix
Thank you for your candid feedback. We sincerely apologize if our outreach felt intrusive or disrespectful of your expertise.
We take your points regarding job details and pricing seriously. We respect that as a professional, you set your own rates and schedule, our goal is to support the trade community, not dictate to it. And to clarify the "English" part, we have a diverse team, coming from different parts of the world.
We have noted your details and will ensure you are removed from our contact list immediately to respect your time. If you wish to discuss this further, please reach out to us at: legal@easefix.com
Best regards,
The EaseFix Team
1 months aplicatoon on rewiew i tray to…
1 months aplicatoon on rewiew i tray to contact no answer even by email leave this i go back to my builder
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de EaseFix
Hello,
We take all feedback seriously, however, we must respectfully and completely disagree with your characterization of our communication.
Our records clearly show that we reached out to you via email on February 9, 2026, to progress your application. To date, we have received no response from your end to that correspondence.
Because your review suggests a lack of contact that is contradicted by our digital audit logs, we view this statement as misinformation. We pride ourselves on transparency and responsiveness, and we have the evidence to support our timeline of outreach and claim.
If you wish to discuss this further or provide evidence of your claim, please contact our legal department directly at legal@easefix.com.
Regards,
The Easefix Team
Wasted time - No communication
Booked in for a quote at a local petrol station. On arrival the quotation team was turned away.
I called one of their operatives who provided his number on the initial call. He claimed that there was no communication between us (Call recording verifies we did have a conversation) and he become irritable over the phone because i was not happy with their lack of communication.
Id advise anyone to avoid this company as it has only resulted in wasted time.
Edit: I recieved a call from one of their sipervisors who spent the majority of the call shifting the blame onto myself. If I could rate below 1 star I would
24 de março de 2026
Avaliação não solicitada
Resposta de EaseFix
We sincerely apologize for the frustration and the wasted time. This is not the level of service we aim to provide.
Clear communication is the backbone of our business, and it’s disappointing to hear we fell short, both in the scheduling and the subsequent phone call. We take your feedback regarding our team's professionalism very seriously and will be looking into the call logs to address this internally.
We would appreciate the chance to make things right. Please contact us directly at: legal@easefix.com so we can investigate this further and resolve the matter for you.
Best regards,
The EaseFix Team
Found me the best people to carry out…
Found me the best people to carry out the work. The job was professionally carried out for a very reasonable price. Would definitely recommend!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de EaseFix
We are thrilled to hear that we could connect you with the right professionals for the job.
At Easefix, we pride ourselves on matching our customers with high-quality experts who deliver great results at a fair price, so it’s wonderful to know we hit the mark for you. We’ll be sure to pass your kind words along to the team involved.
We appreciate the recommendation and look forward to helping you with any future projects!
Best regards,
The Easefix Team
Friendly professional good prices
Friendly professional good prices
30 de janeiro de 2026
Avaliação não solicitada
Resposta de EaseFix
We’re delighted to hear that you found our service friendly, professional, and well-priced.
We work hard to balance high standards with great value, so it’s wonderful to know we met your expectations. We look forward to helping you again whenever you need us!
Best regards,
The Easefix Team
Do not do quotes for them!!!!!!
I’m a tradesman and have had nothing but a terrible experience with them
They sent me multiple jobs to quote for after visiting 4-5 jobs spending my time visiting measuring and writing a quote they don’t even get back to you. They basically use tradesman to get a price range then get their own in house team to do it for the quoted prices
They have been told about 10 times now to never contact me again and continue to do so. I have advised I would take legal action and I am now going to go down this route because of the constant harassment
What prompted this review was being contacted yet again and when I told them they are a illegitimate company on WhatsApp the agent told me he has more important things to do than argue with a scammer. The agent clearly doesn’t understand what a scammer is so that shows you the level of representatives they hire
Absolute idiots through and through
29 de janeiro de 2026
Avaliação não solicitada
My experience with EaseFix is super…
My experience with EaseFix is super good. I’m really happy with their services, good professional management, clean work, polite communication and work with punctuality. Highly recommended to community.
22 de janeiro de 2026
Avaliação não solicitada
Resposta de EaseFix
We really appreciate the feedback! The goal of our company is to keep things clear and organized. And clear communication is at the heart of what we do, so we’re glad to hear you had such a great experience. Thanks for choosing us.
Warm regards,
The Easefix Team
Positive
I’ve done a few jobs for Easefix and had a good experience. The jobs were well organised, communication was clear, and everything ran smoothly. Happy to keep working with them.
20 de janeiro de 2026
Avaliação não solicitada
Resposta de EaseFix
We really appreciate the feedback! The goal of our company is to keep things clear and organized. And clear communication is at the heart of what we do, so we’re glad to hear you had such a great experience. Thanks for choosing us.
Warm regards,
The Easefix Team
Very good communication
Very good communication, and overall a great pleasure to deal with.
11 de janeiro de 2026
Avaliação não solicitada
Resposta de EaseFix
We really appreciate the feedback! Clear communication is at the heart of what we do, so we’re glad to hear you had such a great experience. Thanks for choosing us.
Warm regards,
The Easefix Team
I'm a trades company
I'm a trades company - this intermediary constantly calls me begging me to do free quotes for customers they can't fulfill quotes for.
They don't care about my experience or qualifications, just a quote for a customer to get off their backs.
A flawed system and a horrifying number of commercial clients using them.
6 de janeiro de 2026
Avaliação não solicitada
Resposta de EaseFix
Thank you for your feedback. However, we have a very different perspective on our professional relationship with our tradespeople.
Our goal as an intermediary is to facilitate fair and realistic outcomes for both the client and the contractor. We disagree with the characterization that we simply 'push for quotes' to get clients off our backs. In fact, we act as a filter, when we receive quotes that are significantly unreasonable, or not in line with the scope of work, we communicate this to the worker and make the decision not to proceed with that quote.
We take the qualifications and time of our trades partners seriously, but we also have a responsibility to our commercial clients to ensure pricing is fair. We understand that our model might not be the right fit for every company’s individual pricing structure, but it is a system built on transparency and accuracy.
Best regards,
The Easefix Team
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