Car rental companies often get a bad rap, but these guys were great so I actively sought out doing a review for them. We used the Melbourne airport branch, and got a very good price complete with the... Ver mais
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Easy online booking, friendly helpful staff, quick Shuttle service to and from airport, modern low kms car and very competitive and affordable price. Have used many times before and will definitely k... Ver mais
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Stay away from this scam. Besides giving me a smaller car than I booked, they charged me the full liability amount for a small scratch someone had intentionally made on one of the doors, without prov... Ver mais
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The whole experience was seamless, from booking to return drop off. Costs were clear, reasonable and transparent. Hugely appreciated the shuttle bus service to and from the airport. Staff were attenti... Ver mais
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Detalhes da empresa
Escrito pela empresa
East Coast Car Rentals is one of Australia's largest independent car hire providers, offering you a wide range of great quality car rentals at the lowest possible rates. Operating since 1979, East Coast Car Rentals consistently delivers competitive rates and top quality cars at major cities and convenient airport servicing locations across Australia.
Informações de contato
P.O. Box 2560, 4215, Southport BC, Austrália
- 1800028881
- info@eccr.com.au
- eastcoastcarrentals.com.au
4,4
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 74% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very easy to deal with
Very easy to deal with. Great value for money.
16 de janeiro de 2025
Avaliação não solicitada
Resposta da East Coast Car Rentals
Cheers Maria! We're glad we met your expectations and look forward to seeing you next time 😊.
10/10
We’ve just completed our car hire. How refreshing it has been to use a car hire company that takes pride in its work and provides excellent customer service. Every single person we came into contact with at your company was lovely and went out of their way for us, from the drivers to and from the airport, to the people at the car hire shop. I can say for sure I will be coming to you directly next time I need to hire a car in Australia. Keep up the fantastic work.
12 de janeiro de 2025
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Sam,
Thank you so much for your glowing review! We’re thrilled to hear that your car hire experience with us was refreshing and enjoyable. Providing excellent customer service and ensuring every interaction with our team is pleasant are top priorities for us, so it’s wonderful to know we made a positive impression.
We truly appreciate your kind words about our staff, from the drivers to our car hire team, and we’re delighted to know their efforts made your experience seamless.
We look forward to welcoming you back on your next trip to Australia. Until then, safe travels, and thank you for choosing East Coast Car Rentals!
Regards,
ECCR Team
Great car hire experience - no issues
Car as requested. No hard sale for additional insurance. Great reception team and quick transfer and book in. Hired car for nearly 5 weeks and no issues. Certainly would recommend the company and would use again.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Andy,
Thank you for taking the time to share your fantastic 5-star review! We’re delighted to hear that your experience with East Coast Car Rentals - Melbourne Airport was smooth and hassle-free.
It’s great to know that you received the car you requested and appreciated our straightforward process, including the lack of a hard sell for additional insurance. We’re especially glad that your nearly five-week hire went without a hitch!
Your recommendation means the world to us, and we look forward to serving you again in the future.
Regards,
ECCR Team
Check the excess
Great service, but feel it’s better to book direct rather than a 3rd party. Even tho we had paid for full insurance with Bookings.com, we were told the excess was so much more than if we had just booked direct. Ended up paying an excess waiver with them. Also car had window screen crack, we changed it and upgraded car.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Simon,
Thank you for your wonderful 5-star review! We're so glad to hear that your experience with East Coast Car Rentals at the Brisbane Airport branch was quick and seamless, from the pick-up to receiving a well-presented car.
We truly appreciate you making us your go-to choice when visiting that side of Australia, and we can’t wait to welcome you back on your next trip!
Regards,
ECCR Team
Excellent Service
Very reliable service, had a good experience with their service right from the pick up from airport in shuttle bus to car rental place back to drop point to airport.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Mary,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a positive experience with our service at East Coast Car Rentals at the Gold Coast Airport.
Providing reliable service from start to finish is our goal, and we’re glad you enjoyed the convenience of our shuttle and the seamless process at our rental location.
We truly appreciate your feedback and look forward to serving you again in the future!
Regards,
ECCR Team
Great service
Great service - shuttle from the airport took 5 mins. Promptly given immaculate car with great AC, which was essential in Cairns. Drop off and returned by shuttle to airport. Quick no waiting around !!!
27 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Victoria,
Thank you for taking the time to leave such a fantastic review! We're thrilled to hear that you had a great experience with our service at East Coast Car Rentals - Cairns Airport.
Providing clean, well-maintained vehicles and efficient service is our top priority, and it's wonderful to know that you appreciated the quick shuttle, immaculate car, and smooth drop-off process. Cairns can certainly get warm, so we're glad the air conditioning made your trip more comfortable!
We look forward to seeing you again on your next visit to Cairns. Safe travels!
Regards,
ECCR Team
Smooth process
Every process from booking the vehicle, the shuttle from the airport and collecting the vehicle went smoothly and quickly. Friendly, helpful staff and we were happy with the vehicle that we were given.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Thanks so much for the lovely feedback Nicky. We love hearing that our customers have a smooth and friendly experience. See you next time!
As always the staff were very…
As always the staff were very professional and very helpful.
22 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Thanks for continuing to choose us, Anne. We are thrilled 🙂 Looking forward to seeing you next time!
I booked a rental through Booking.com…
I booked a rental through Booking.com and paid the full amount of $1,188 for 23 days. However, the East coast car rentals refused to provide the car or issue a refund because I returned the previous car 3–4 days late. Booking.com also stated that a refund is not possible.
13.01.2025
Thank you for your response. I would like to address a concern regarding the inconsistency in your actions. After I returned the vehicle, I was informed that I had been blacklisted in your system, and you refused to honor a booking made via Booking.com. However, a few days later, I made a booking directly through your website, and a vehicle was provided to me without issue.
This discrepancy raises questions about the application of your policies. Could you please clarify how such an inconsistency occurred and provide an explanation for the differing treatment of bookings?
17.01.2025
Thank you for getting back to me. I really appreciate that you provided the car again with a $500 deposit when I booked directly through your website. However, I feel the same approach should have been taken when I booked through Booking.com. As someone who’s been a customer for a long time, losing $1,188 feels really unfair. Don’t you think this could have been handled better?
1 de janeiro de 2025
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Elilraj,
Thank you for taking the time to share your feedback.
We understand your frustration regarding the declined service and appreciate the opportunity to clarify. A review of your rental history shows that, unfortunately, service was declined due to a previous rental agreement being reported as stolen. This occurred after the vehicle was not returned at the agreed time and no communication was received. Timely returns and clear communication are critical to ensuring vehicle availability and adherence to rental agreements.
When booking through a third-party platform like Booking.com, it’s important to review the terms and conditions outlined during the booking process. These terms form the basis of your agreement with the third party and the rental provider. Refunds and changes to bookings are bound by these terms, which is why we recommend contacting the booking platform directly regarding their refund policies.
[EDIT]
Thank you for your updated feedback and for giving us the opportunity to clarify.
Following your previous rental, where the vehicle was returned significantly late without communication, your profile was flagged in our system due to the associated risks this behaviour poses to our operations. Typically, this would result in a decision to decline future bookings. However, after consultation with the Regional Operations Manager and head office, an exception was made for a subsequent booking.
This exception was granted on the condition that a higher security bond was required to safeguard against any potential recurrence. The decision reflects the discretion and compassion of our management team, who carefully balanced the risk with the understanding that circumstances can vary.
We aim to apply our policies consistently but also recognise that exceptional situations may require tailored approaches. In your case, this was done with clear parameters to mitigate any perceived risk. While we strive to ensure fairness in all our dealings, decisions of this nature are made on a case-by-case basis and involve consultation at multiple levels.
We value your understanding of the rationale behind this approach and thank you for allowing us the chance to clarify.
[FURTHER EDIT]
Thank you for your continued feedback. We appreciate the opportunity to further clarify the situation and address your concerns.
Your experience highlights the importance of adhering to the agreed rental terms and communicating any delays. In this case, the challenges arose from a previous rental where the vehicle was returned significantly late without any prior notice or communication. This not only impacted our ability to manage fleet availability but also led to the rental being flagged as overdue.
We understand that losing $1,188 feels unfair; however, it’s essential to note that third-party bookings, like those made through Booking.com, are governed by their terms and conditions, which include non-refundable clauses in certain situations. These terms were agreed to at the time of booking, and we recommend contacting Booking.com directly for any refund requests.
It’s essential to note that while we strive to be flexible, adhering to agreed terms and timely communication is critical in ensuring seamless experiences for all parties. This situation serves as a valuable reminder of the importance of returning vehicles on time and informing us of any delays.
Thank you for giving us the chance to clarify and for being open to understanding our processes.
Thank you again for your feedback. Should you have any further questions, feel free to reach out to our Customer Service Team (cs@eccr.com.au).
Regards,
ECCR Team
Very easy to deal with
Very easy to deal with. They run a very efficient business, pick up and drop off was a breeze. Happy helpful staff. Would defo use again.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Jenny,
Thank you for your amazing 5-star review of East Coast Car Rentals – Brisbane Airport!
We’re so glad to hear that you found the pickup and drop-off process easy and efficient. Our team is committed to providing a smooth and hassle-free experience, and we’re delighted that our staff contributed to making your rental even better.
We look forward to welcoming you back for your next trip!
Regards,
ECCR Team
Great experience all round
Easy to use Web site. Competitive prices. Friendly counter staff (Gold Coast Airport location) and easy collection/return of vehicle. We will def use again.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Sue,
Thank you for your fantastic 5-star review of East Coast Car Rentals – Gold Coast Airport!
We’re thrilled to hear that our easy-to-use website, competitive pricing, and friendly counter staff made your experience seamless. It’s great to know that the collection and return process met your expectations.
We look forward to welcoming you back and providing another smooth and enjoyable rental experience in the future!
Regards,
ECCR Team
Brand new car…
Brand new car was ready before scheduled time. Road assistance was ready to give helpful advice in case of questions.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Caro,
Thank you for your fantastic 5-star review of East Coast Car Rentals – Sydney Airport!
We’re delighted to hear that your brand-new car was ready ahead of schedule and that our roadside assistance team provided helpful advice to ensure a smooth experience.
Your satisfaction is our priority, and we’re so glad we could meet your expectations. We look forward to serving you again on your next trip!
Regards,
ECCR Team
A hybrid sedan exceeds our expectations
We seldom order a hired sedan as we always prefer a SUV, but for this booking of 2 days, the Camey that we booked came with a very attractive price, and its performance validated our choice. While we had worried about the boot to accommodate our baggage, and to our surprise. The boot could take on 3 medium to large suitcases for this family of four.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Dickson,
Thank you for your wonderful 5-star review of East Coast Car Rentals – Melbourne Airport!
We’re thrilled to hear that the sedan exceeded your expectations and provided great value for your trip. It’s fantastic that the Camry not only impressed with its performance but also accommodated your family’s luggage needs so well.
Your feedback reassures us that we’re offering practical and versatile options for all types of travelers. We’re delighted to have been a part of your enjoyable experience and look forward to serving you again in the future!
Regards,
ECCR Team
Great service as usual!
Great service as usual!! Best car rental supplier in the Cairns region.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Pank,
Thank you for your wonderful review and for your continued support of East Coast Car Rentals – Cairns Airport!
We’re thrilled to hear that you consistently enjoy our service and consider us the best car rental supplier in the Cairns region. Your kind words motivate us to keep delivering excellent experiences to our valued customers.
We look forward to welcoming you back on your next visit to Cairns!
Regards,
ECCR Team
Good friendly service, would recommend
Great friendly service and a great rental car. Helped me connect phone before leaving making my trip easier. Included transport back to airport on return of the car. Thanks
15 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Ann,
Thank you for your fantastic review of East Coast Car Rentals – Launceston Airport!
We’re delighted to hear that you enjoyed our friendly service and that the team could assist in connecting your phone to the car, helping to make your trip even smoother. It’s also great to know that our return transport to the airport added convenience to your journey.
Your kind words mean a lot to us, and we’re thrilled we could contribute to an enjoyable rental experience. We look forward to assisting you again in the future!
Regards,
ECCR Team
East Coast Car Rentals
East Coast Car Rentals, as far as I’m concerned, went all out to satisfy our needs. I had my 18 month old granddaughter and daughter with me and on mentioning it to the staff when I booked, when they came to meet us at the airport, the pickup bus was fitted out with a car seat for her to transport us to the depot, a big plus in my eyes, that they took that much care. Staff were so helpful in fitting the car seat and a booster seat, effortlessly for them. Everything was a pleasure for them, along with cost and condition of the car. Thank you to all staff members for making our 5 day trip to Sydney to visit family before Xmas an easy and enjoyable experience. Will definitely use you again and again.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Hi Aussie Girl,
Thank you so much for your wonderful review and for taking the time to share your experience with us at East Coast Car Rentals – Sydney Airport.
We’re delighted to hear that our team could help make your trip with your granddaughter and daughter as smooth and stress-free as possible. Ensuring the safety and comfort of our youngest travelers is a top priority, and we’re thrilled that the car seat arrangements and the overall experience exceeded your expectations.
Your kind words about our staff, the condition of the car, and our pricing mean the world to us. We’re so glad we could contribute to making your family visit before Christmas an enjoyable and hassle-free experience.
We look forward to welcoming you back for many more trips in the future!
Regards,
ECCR Team
Fast service and value for prize
Fast service and value for prize. Will choose east coast when visit Australia.
21 de novembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Thanks George - we look forward to seeing you the next time you're in Australia.
Thank you so much East coast Launceston…
Thank you so much East coast Launceston for providing us with amazing customer service. Car was very clean and we had a great time here in your state. Will definitely recommend Eastcoast car rentals to our family.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
We appreciate your recommendation Marium. Sounds like you had a great time in Tassie! We look forward to seeing you again at any of our 15 locations nationwide.
Friendly staff
Friendly staff, quick and good service.
Highly recommend.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Thanks for the 5 stars Ralf. We appreciate your recommendation. Hope to see you again for your next trip.
Easy close to airport car rental.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da East Coast Car Rentals
Thanks Peter! We love hearing that our system is easy. See you next time.
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