East Coast Car Rentals Avaliações 

2.707
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Car rental companies often get a bad rap, but these guys were great so I actively sought out doing a review for them. We used the Melbourne airport branch, and got a very good price complete with the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy online booking, friendly helpful staff, quick Shuttle service to and from airport, modern low kms car and very competitive and affordable price. Have used many times before and will definitely k... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Stay away from this scam. Besides giving me a smaller car than I booked, they charged me the full liability amount for a small scratch someone had intentionally made on one of the doors, without prov... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The whole experience was seamless, from booking to return drop off. Costs were clear, reasonable and transparent. Hugely appreciated the shuttle bus service to and from the airport. Staff were attenti... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locadora de Carros

Escrito pela empresa

East Coast Car Rentals is one of Australia's largest independent car hire providers, offering you a wide range of great quality car rentals at the lowest possible rates. Operating since 1979, East Coast Car Rentals consistently delivers competitive rates and top quality cars at major cities and convenient airport servicing locations across Australia.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 74% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(2.707)

77 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Super quick easy Experience with modern fleet to choose from

Modern clean fleet to choose from with super cheap daily prices. Depot is outside airport but the shuttle service is great and it is an easy 5km trip. Service at the depot was awesome with plenty of smiling faces. Drop off back to airport was super quick. Overall 5 star service and will be using them for my Tassie golf trips now on

27 de janeiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Hey Sunny, thank you - we're blushing over here😊 It's reviews like this one that the team absolutely love receiving and we'll pass on your very kind words to them. We can't wait to see you again soon. Have a good one 😊

Avaliado com 5 de um total de 5 estrelas

Super easy process

The whole process was super easy, from booking, to pick up and hand over to returning the car at the end of my trip. The team were super friendly and helpful the whole way. Thanks guys!

30 de janeiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Thanks for the great review, Melanie! We love hearing you had a 5-star experience with us. We're stoked we could help make your trip a breeze. See you next time 🚗✨

Avaliado com 5 de um total de 5 estrelas

Great service friendly people and a great Car was supplied

Great service friendly people and a good car was supplied , all the safety gear in it was top spec for a good price and the car was in very condition , and the shuttles service form the air port was excellent and efficient. Return was quick and no hassle.

30 de janeiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Cheers Shane! Sounds like you had a top-notch experience, and that's exactly what we aim for. Great service, great cars and no hassle - that's how it should be! Looking forward to welcoming you back next time 🚗✨

Avaliado com 5 de um total de 5 estrelas

All lovely holidaywent to plan on our holiday

All went to plan on our holiday, car was exactly what we booked and staff were very helpful and friendly, will use again on next visit to Tassie

2 de fevereiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Amazing, Pete! We're thrilled to hear this. We'd love to see you again next time you're in Tassie, or anywhere else in Oz 😉

Avaliado com 5 de um total de 5 estrelas

Exceptional Service

What a great experience from East Coast Car Rentals. We would definitely use them again. Firstly, the welcome was warm and friendly. Secondly, our travel agent had completely ballsed up our booking and booked it for next year, so when we arrived we have no car waiting for us. The team were patient and supportive whilst we spend hours on the phone to our travel agent and car rental broker and did everything they could to try and help us. Eventually, we found a solution and Eastcoast found us a car. The car was in excellent order, we had no issues with any paperwork or process and when we returned the car, we were directly invited into a shuttle bus and transported back to the airport.

The whole process was a delight, the staff were warm and friendly and everything was simple and clear.

15 de janeiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Thanks so much for sharing your experience! We're stoked our team could help smooth things over after the mix-up, and it's great to hear you had a hassle-free ride in the end. We'll be ready to welcome you back for your next trip. Hot tip: we welcome you to book direct with for your next adventure for an even smoother experience 🚗✨

Avaliado com 5 de um total de 5 estrelas

Hired a car in January 2025

Hired a car in January 2025 - easy pick up without normal delay - transfer from and to airport great. When we dropped off car they said stay in and took us straight to airport in the hire car. Staff efficient, car clean and photos taken and sent prior to leaving yard. Highly recommend

17 de janeiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Cheers for the glowing review! We love making pick-up and drop-off as seamless as possible, so it's great to hear your rental experience was smooth sailing. We appreciate the high recommendation and look forward to seeing you again next time you need a set of wheels 🚗✨

Avaliado com 5 de um total de 5 estrelas

Great customer experience

Booked through an agent for thsi hire but east coast were the guys we got the car from. Super friendly people to deal with on pick up. When I returned the car (polestar electric) it was on 87% full. The lady was pleasantly amused and said they don’t mind you bringing it back with less than half( the company we booked thru had 80% as the minimum). We had a good chat while she looked over the car, and I went to wait for our shuttle back to the airport. Another agent came out to give me a $30 refund on account of the electricity I had put back in the car. A really nice offer. They also got another staff member to drop us back to the terminal in one of their rentals, as the bus had just left and wouldn’t be back for 8-10 minutes or so. Another friendly guy to deal with on the way back. All in all, they were brilliant to deal with and would 100% use them again.

4 de fevereiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Thanks for the awesome review! Our team loves making the rental process easy and stress-free, so we're thrilled you had a great experience from pick-up to drop-off. We appreciate the kind words and look forward to helping you hit the road again soon. Safe travels 🚗✨

Avaliado com 5 de um total de 5 estrelas

Very good price and pleasant…

Very good price and pleasant experience, no complaints. The pick-up and drop-off process was quick and straightforward. I would definitely return to East Coast Car Rentals and recommend to others.

3 de fevereiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

That's exactly what we like to hear, David. Smooth, easy, and great value - can't ask for more! Thanks for recommending us, and we'd love to see you back next time 🚗😉

Avaliado com 5 de um total de 5 estrelas

Fast pickup and check in, Great service and value

Both pickup from and to the airport was fast and check in and out very efficient. All the staff were fantastic, in particular the driver Kathy.

3 de fevereiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Amazing! That's what we love to hear. We'll be sure to pass the shoutout to Kathy - she'll be stoked. Thanks for choosing us 😉

Avaliado com 5 de um total de 5 estrelas

Friendly and helpful people at East…

Friendly and helpful people at East Coast Car Rentals. Exactly the car that I asked. Was ready when I arrived. Clean and without any issues. The same friendly service when I returned the car after a week.

4 de fevereiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

That's how we roll! So glad everything was just as you needed it - friendly faces, the right car, and an easy, hassle-free experience. Hope to help with your next adventure too 🚗

Avaliado com 5 de um total de 5 estrelas

Good cars, good price

We used East Coast car rental in both Adelaide and Melbourne. For both places, two important factors determined our choice - location and price. For Adelaide, we wanted somewhere close to the Adelaide Parkland Terminal as we were on the Great Southern and then catching The Overland. In Melbourne I wanted a city pick up and drop off at the airport. It ended up being perfect. Cars were less than two years old both times.

7 de fevereiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Love hearing that everything lined up perfectly for your trip, Janelle! Sounds like an epic journey. We're stoked we could make the logistics smooth - hope to see you again for your next adventure.

Avaliado com 5 de um total de 5 estrelas

The customer service

The customer service.
They were able to find me car the day I needed it. Life-savers. They were patient even though I was a little flustered at how to go about booking face to face. Recommend to all.

30 de janeiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Ysadora - we've got you! So glad we could help out when you needed it most. Hope the rest of your trip went smoothly- would love to help with the next one too! 😉

Avaliado com 5 de um total de 5 estrelas

Very easy to book on…

Very easy to book on line......competative prices......car was clean and well presented......and staff very friendly!

Would recommend to anyone!!

21 de janeiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

That's what we love to hear, David! Easy booking, great value, and a clean ride - sounds like a winning combo. Thanks for recommending us 🚗

Avaliado com 5 de um total de 5 estrelas

Short shuttle ride from the airport.

Short shuttle ride from the airport. Professional set up and quick handover of vehicle. Return of vehicle was also quick and easy followed by a 5 min shuttle to the airport. Prices were very competitive. Will use again.

28 de janeiro de 2025
Avaliação não solicitada
logotipo da East Coast Car Rentals

Resposta da East Coast Car Rentals

Hi Dave,

Thank you for your fantastic 5-star review! We’re thrilled you enjoyed the seamless shuttle service, quick vehicle handover, and easy return process. It’s great to hear you found our pricing competitive too!

We appreciate your feedback and look forward to welcoming you back soon. Safe travels!

Regards,

ECCR Team

Avaliado com 5 de um total de 5 estrelas

Sydney staff are great

Sydney staff are great! 6th time renting from ECCR, 1st from SYD. Staff are wonderful. I waived the insurance because my CCard covers rentals, but dinged the front fenders. I was so stressed until the staff reassured me that it would be okay. Yes, I had to pay the required $4400A damage deposit, as required, but within 3 weeks, Claims had sent me all the needed paperwork and refunded the unused portion back to my card. The SYD staff gave me all the photos/documents I needed to start my claim right away. AND the car was great, very fuel efficient, staff connected my phone/taught me the features, and I love Australia. Car was spotless and almost new. Staff were wonderful. Can't wait for #7! Also, prepaying ahead online, staff will lower rental rate and refund difference if there is a sale/deal anytime up to 2 weeks before you get the car, as long as you email them and ask for it. Free cancellation. Unlimited miles. Inexpensive gas station nearby. Easy access building in Mascot. I returned the car in the evening, walked across the street to the Travelodge, got a great sleep, walked my luggage across the street back to ECCR and got their quick free shuttle to the airport. ECCR made my adventures perfect.

14 de novembro de 2024
Avaliação não solicitada
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Resposta da East Coast Car Rentals

L. Robinson,

Thank you so much for your incredible 5-star review! We’re thrilled to hear that your 6th rental with us, and your first at Sydney Airport, was such a positive experience.

We’re especially glad that our team could provide the reassurance and support you needed when dealing with the damage incident. Our goal is to make the process as smooth and stress-free as possible, and we’re pleased to hear that the claims process was handled efficiently, with all necessary documentation provided promptly.

Your loyalty means the world to us, and we can’t wait to welcome you back for your 7th rental! Safe travels, and see you soon!

Regards,

ECCR Team

Avaliado com 5 de um total de 5 estrelas

Excellent car and service

Excellent car, reasonable price! Needed a family sized car for a few days touring. The X-Trail was perfect! Good service from East Coast Car Rentals. Easy to collect, update rental requirements and return. Airport shuttle a welcome bonus.

27 de janeiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Hi Gerard,

Thank you for your fantastic 5-star review! We're delighted to hear that the X-Trail was the perfect fit for your family trip and that you found our service smooth and convenient. It's great to know that the airport shuttle added to your experience as well. We appreciate your support and hope to see you again for your next adventure!

Regards,

ECCR Team

Avaliado com 5 de um total de 5 estrelas

Great Service

Very friendly and helpful service.Reasonable prices. We would probably request a different make of car next time, the MG was not the most comfortable to ride in.

23 de janeiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Hi Janice,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our service friendly and helpful and that our pricing met your expectations.

We appreciate your feedback regarding the MG and completely understand your preference for a different make of car for added comfort on your next rental. Please don’t hesitate to let us know your preferences when you book with us again, and we’ll do our best to ensure you have a vehicle that suits your needs perfectly.

Thank you again for choosing East Coast Car Rentals, and we look forward to welcoming you back for another great experience!

Regards,

ECCR Team

Avaliado com 5 de um total de 5 estrelas

Satisfying Experience.

Very efficient pick-up & return. Pleasant & friendly staff. Clear & regular communication prior to picking up vehicle. Car hired was nicely presented. Very satisfied. I will use East Coast Car Rentals again.

28 de janeiro de 2025
Avaliação não solicitada
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Resposta da East Coast Car Rentals

Hi Milton,

Thank you for your wonderful 5-star review! We're thrilled to hear you had a smooth experience with our pick-up and return process and that our team’s friendly service and clear communication made your rental easy. It’s great to know you were happy with the vehicle as well! We appreciate your support and look forward to welcoming you back next time.

Regards,

ECCR Team

Avaliado com 5 de um total de 5 estrelas

Never a drama

Hired with these guys a few times now. There is never an issue, always easy experience and competitive pricing. Will always be back.

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da East Coast Car Rentals

Resposta da East Coast Car Rentals

Hi Mel,

Thank you so much for your wonderful 5-star review and for being a loyal customer of East Coast Car Rentals! We’re thrilled to hear that you’ve had consistently positive experiences with us and that you find our service easy and our pricing competitive.

Your loyalty and kind words mean a lot to us, and we’re so grateful for your continued trust. We look forward to welcoming you back on your next rental and providing you with the same seamless experience!

Regards,

ECCR Team

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