First time ive used Easy Bathrooms and they didn't disappoint. Picked up a catalogue from my nearest store and decided to order my bathroom accessories from it. Yes , they are a little more expensive... Ver mais
Localização
Trocar localizaçãoUnit 1A, Denvale Trade Park, RH10 1SS Crawley, West Sussex, GB
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Veja o que dizem as avaliações
Ordered replacement part, the part I collected was not the same as the original and have said this in an email......you guessed it NO response 🤬
An overall great experience from start to finish. Raj from the Sales Team could not have been more helpful.
Well what can I say very pleased with how the company as dealt with my order I had Tim first of all who was very helpful and also Neil (manager ) who has looked after me very well made sure everythin... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Acessórios para Banheiros
- Reforma de Banheiros
- Loja de espelhos
- Loja de radiadores
- Loja de box para banheiro
- Loja de azulejos
Escrito pela empresa
Visit Easy Bathrooms & Tiles Crawley for expert advice and the largest range of bathroom products and tiles in the area. Enjoy our free 3D design service, home measure, and bathroom installation options—plus a no-obligation quote. Our customers love us! Check out our top-rated reviews and see why we’re a trusted choice.
Simply Luxurious
Escrito pela empresa
- Award Winning Design & Install Service
- BIFIS National Bathroom Retailer of the Year. Our accredited team handles your bathroom from design to installation, covering every trade. Includes a 2-year installation guarantee and FREE tiles* with our Simply Install service.
- Free Online Planner
- Plan your perfect bathroom with our free online planner. Create your space in 3D, experiment with different styles and layouts, and visualise your ideas before you buy. Simply enter your measurements to design a bathroom that fits your space perfectly.
- Nationwide Showrooms
- With over 150 showrooms across the UK, it’s easy to see our premium bathrooms & tiles in person, get expert advice, and plan your bathroom with confidence.
- Book an Appointment
- We offer a variety of ways to plan your bathroom. Choose an in-store 3D design, a home measure, or a virtual session, and our experts will help you plan your perfect bathroom. All our appointments are free!
- Flexible Finance
- Flexible finance options, including 0% deals, are available on orders from £3,000–£25,000 over 24 months. With V12 or Klarna, you can choose a plan that works for you.
- Inspiration Hub
- Explore our Inspiration Hub and spark ideas for your perfect bathroom. Browse the customer gallery to see real homes, dive into our blog for handy tips and advice, and explore the style gallery for some inspiring combinations.
- Dedicated Trade Hub
- Trade customers can manage everything in one place, with our dedicated Trade Hub. Track orders, manage credit, and claim rewards. Take advantage of exclusive offers, our Refer & Earn programme, and our cashback scheme—all designed to make your trade experience easier and more rewarding.
Informações de contato
Unit 1A, Denvale Trade Park, RH10 1SS, Crawley, West Sussex, Reino Unido
- 01293 536432
Complete Bathroom Installation Service
4,3
Excelente
24 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I popped in for ideas on a bathroom…
I popped in for ideas on a bathroom upgrade, the team were helpful in answering any questions I had. Massive showroom with lots of selection. Positive experience overall!
16 de abril de 2025
Avaliação não solicitada
AVOID!
Update 22.04 - Have ran out of tiles AGAIN since my first complaint! Turns out the salesperson has completely missed out a whole wall when originally ordering the tiles. Now over 3 weeks without a completed bathroom. Had to order more and nearly £365 down due to the store's constant mistake's. Awaiting a resolution...
AVOID!
Problem after problem with this store and staff are not very apologetic either!
We purchase our whole bathroom suite from you and all seemed pretty smooth at first. Everything that we ordered was delivered and we was pleased with the first half of the service.
However since then we have had issues and this is where it all goes down hill. Firstly, we were mis-sold our shower, the one we wanted is not what was ordered so when our bathroom fitter started on his first day, this is when we realised. We was allowed to return/exchange however was told it would not be delivered to the shop until the Monday (6 days later) which then pushed us back (our bathroom was already ripped out at this point) and there was also a difference in price so we are due a refund which a week later no one has contacted us about!! Still waiting now....
The next issue is when we ordered our tiles, we provided all measurement's and said we wanted the room half tiled etc and now my fitter is 3 packs short of tiles which again has caused a massive delay!! The salesman said he had ordered one pack extra just in case and even then we are still loads short (none have been broken either) and one wall we actually decided not the tile in the end so I have no idea how the salesperson mis-counted so many! I have now had to order them from another store which is over half an hour away as none of your stores keep stock and only have certain delivery dates, meaning I will then have to take time off work to collect! I don't even have the option of collecting from your warehouse as this is over 4 hours away from me. So not only is this costing us extra in petrol, materials and labour, it is also wasting everyone's time! I explained this on the phone and all I got back was "these things happen" no apology or even a bit of sympathy that we have now been nearly 2 weeks without a bathroom.
We have been left no choice but to leave a bad review and we are so disappointed with our experience overall, the bad has completely outweighed the good and would appreciate an explanation, apology and some sort of compensation for all the extra costs and stress we have experienced.
15 de abril de 2025
Avaliação não solicitada
Resposta da Easy Bathrooms - Crawley
Good afternoon Holly
We understand your frustration with the issues you experienced, and we sincerely apologise for the inconvenience and stress this has caused. We strive to provide excellent service and are disappointed to hear that your experience fell short of your expectations.
We appreciate you bringing these issues to our attention and our feedback team would appreciate the opportunity to investigate further. Please could you email trustpilot@easybathrooms.com including your order number along with any correspondence to help us with our findings.
Kind regards
EB
Good service
Helpful and very knowledgeable on their products, good delivery service
17 de janeiro de 2025
Resposta da Easy Bathrooms - Crawley
Good morning Angie,
Thank you for your feedback! We're glad to hear that you found our staff helpful and knowledgeable and that you were happy with our delivery service. We strive to provide excellent customer service and appreciate your recognition.
Kind regards,
EB
Well what can I say very pleased with…
Well what can I say very pleased with how the company as dealt with my order I had Tim first of all who was very helpful and also Neil (manager ) who has looked after me very well made sure everything was correct and went above and beyond to help me
Thankyou you much appreciated 🙏🙏
17 de março de 2025
Avaliação não solicitada
Resposta da Easy Bathrooms - Crawley
Good morning Keely,
We are delighted to hear about your positive experience. It's wonderful to know that you were so well taken care of by our team. We appreciate your kind words about Tim and Neil, and we're thrilled that they went above and beyond to ensure your satisfaction. We strive to provide exceptional service to all our customers, and your feedback reinforces our commitment to doing so.
Kind regards,
EB
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