Appalling service, mould‑damaged property, zero accountability — avoid EasyStorage Manchester
My experience with EasyStorage has been nothing short of disgraceful. After discovering that several of my belongings — including a brand‑new mattress — were covered in mould due to their storage conditions, I made multiple phone calls and sent repeated emails to both the main info@ mailbox and the site manager, put through countless amounts of enquiries on their website (Eve Morgan) and every attempt to get help was ignored.
The site manager, Graham, has refused to respond to any communication. When I raised an official complaint with EasyStorage about both the damage and his lack of response, they claimed it would be escalated. Instead, they sent the complaint straight back to him — the very person the complaint was about — and unsurprisingly, he still hasn’t replied.
Because EasyStorage refused to deal with the damage or even acknowledge the issue, we paused payments until they addressed it. Their response? Adding extra charges and saying they would “look at them once it’s sorted.” Yet they continue to ignore the problem and refuse to take responsibility.
The customer service, communication, and willingness to address serious issues has been appalling.
Resposta da easyStorage - Manchester
Hi Hassan,
We are very sorry to hear about your experience and to learn that your emails have gone unanswered.
If you could please forward any email correspondence to Akmeela, our Customer Experience Manager, on akmeela.khan@easystorage.com and we will be happy to investigate this thoroughly and as quickly as possible.
Best wishes,
Tim & the easyStorage team