Ebycco Avaliações 28

I Gotta say ebycco is the Best company I went through Give them 5 stars thank you so much

Me atendieron muy bien y me solucionaron el problema.

I had a problem with my electric bike and they resolved it fast.
I'm very impressed I would definitely recommend this company.

I gotta say this companys customer service is outstanding. Every issue i have had they resolve with the quickness. I would without a doubt buy a bike from ebycco in the future, thanks yall you are much appreciated

The bike arrived quickly and was easy to put together. Very fun and fast bike. Would definitely recommend. Great customer service as well.

Excellent customer support and service!!!!!!!!!! I would never buy from another company, these are the tech people you need behind your bike!!!!

Agent was very nice and handled the problem promptly..

First I like to say this bike is awesome ,I recommend it to everyone that looking for an e bike, customer service is great they responded right away and solved my problem.

I like my EB10. Customer service is really good. I don't like the fact the battery has 70 cells which is at 25 ah not 32 ah. I don't like being taken. Lied to. It is a great bike. Fast. The 180cm brakes need to be upgraded. It is a choice ride when you put a shock post on it. For the price and your not 230lbs yes you can go 40 mph. Don't lie though, its not peak 5000watts power bs. its more like 3200 watts power. Also it has serious volt sag. But you can monitor your battery and know when it will die. I like it, I like it a lot. Good price for the power . don't lie about the battery though that sucks. also you cant put a bigger sprocket on it to peddle at higher speeds and that sucks. But it kicks ass.

"I am a regular bicycle user. I have seven different ones, and since I bought the Ebycco bike, I have been pleasantly surprised by the quality of the product and, above all, by the after-sales service as well.

Every time I have called them with any problem, they have solved it the same day.
Yes, I highly recommend it. And finally, I recommend that you buy it."

We purchased two bikes this past June and really love their agility and performance. The assembly was not difficult and the instruction videos made it easy for a novice. Also kudos to the technical staff one of the bikes had defective battery and failed after 3 months of use. They had me perform some voltage tests on video and verified the problem. Once confirmed they FedEx me a replacement. I must say thanks for standing behind your product and having a great technical support team.

Ebycco customer service has been awesome. I purchased the EB10, which has been a great ebike! Upon receipt, I noticed a little shipping damage. I contacted Ebycco support, and they got back to me within 24 hours.

Vinnice from the customer support team helped me identify what would be the best fix for my bike. They then shipped a replacement part the same day! They forwarded tracking so I knew exactly when it would arrive.

A month later, my phone holder cracked. I emailed Ebycco and the same person, Vinnice, helped me. I sent a photo of the crack, and they shipped me a brand new phone holder without hesitation! Again, it shipped the same day and they provided tracking.

My Ebycco customer service experience has been fantastic! Vinnice works with immediacy and understands the customer's needs. I wholly recommend this bike company and their team!! My EB10 is a great bike! I will be an Ebycco fan as long as they are around! Thank you Vinnice, and thank you Ebycco!

The customer service was prompt and solved the issue with my e-bike. Highly recommend the company, it’s not just the sale but the customer support was very good.

I'd like to respond to your answer. You're selling a bicycle online, so as a consumer, I expect the product to be delivered exactly as I ordered. This bicycle you sold me has lost its original quality! And yes, you offered me €50 in compensation. I asked for €100, but it turned out I had to pay much more because I bought the bicycle online! I also had to find a mudguard, so no traffic light, no mudguard, no rear light, no luggage rack, and a display that can't be locked with a password. To me, this is fraud, and I stand by my opinion! You made a mistake by selling an item that's completely defective. And now I have to go to a store! How did I end up buying a bicycle that's defective? Good advice: if the customer is honest, then you should be honest too, and then you won't encounter these situations! I hope many customers will read this. Best regards, Philippe.

Ebycco, I'm very disappointed! I bought an E8 e-bike with an extra battery for €1200. When the package arrived, there was no taillight, no pannier rack, and no brake light. The display is also incorrect because you can't even enter a password. Anyone can steal the bike. The manual mentions a color screen, but my bike has a cheap LCD screen that's useless. It costs barely €15 on Amazon or AliExpress. I feel ripped off and cheated. After many emails and chats, I'm simply ignored! This is deception and an abuse of trust. I hope there will be a solution to the problems, and that I can share my opinion on the matter and still respond positively.

Ich möchte auf Ihre Antwort eingehen. Sie verkaufen ein Fahrrad online. Als Verbraucher erwarte ich daher, dass das Produkt genau so geliefert wird, wie ich es bestellt habe. Das Fahrrad, das Sie mir verkauft haben, hat seine ursprüngliche Qualität verloren! Und ja, Sie haben mir 50 € Entschädigung angeboten. Ich hatte 100 € verlangt, aber es stellte sich heraus, dass ich viel mehr bezahlen musste, weil ich das Fahrrad online gekauft hatte! Ich musste auch ein Schutzblech finden, also keine Ampel, kein Schutzblech, kein Rücklicht, keinen Gepäckträger und ein Display, das nicht mit einem Passwort gesperrt werden kann. Für mich ist das Betrug, und ich bleibe bei meiner Meinung! Sie haben einen Fehler gemacht, indem Sie einen völlig defekten Artikel verkauft haben. Und jetzt muss ich in ein Geschäft gehen! Wie kam es dazu, dass ich ein defektes Fahrrad gekauft habe? Guter Tipp: Wenn der Kunde ehrlich ist, sollte man auch ehrlich sein, dann werden solche Situationen nicht passieren! Ich hoffe, viele Kunden lesen diesen Artikel. Mit freundlichen Grüßen, Philippe.

Ebycco, ich bin sehr enttäuscht! Ich habe ein E8 E-Bike mit Zusatzakku für 1200 € gekauft. Als das Paket ankam, waren weder Rücklicht noch Gepäckträger und Bremslicht dabei. Auch die Anzeige ist fehlerhaft, da man nicht einmal ein Passwort eingeben kann. Jeder kann das Rad klauen. In der Anleitung ist von einem Farbdisplay die Rede, mein Rad hat aber ein billiges LCD-Display, das nutzlos ist. Bei Amazon oder AliExpress kostet es knapp 15 €. Ich fühle mich abgezockt und betrogen. Nach vielen E-Mails und Chats werde ich einfach ignoriert! Das ist Betrug und Vertrauensmissbrauch. Ich hoffe, dass es eine Lösung für die Probleme gibt und ich meine Meinung dazu teilen und trotzdem positiv reagieren kann.

The bike i got has been great although I have ran into a few issues here and there i have had no trouble with warranty claims at all everything and the bike has reliably gotten me to and from work everyday a 22 mile trip 1 way

Great bike Not so great customer service email only and sometimes they never respond. Bike had scratches from shipping was promised touch up paint but never got it. I recommend the bike it’s fantastic.

⚠️ WARNING: EBYCCO Scam, Bait-and-Switch & False Advertising
On 07/30/2025, I purchased EBYCCO’s “Refurbished 29” E8” electric bike for $599 (advertised as 50% off $1,199). The real new E8 sells for $800 — the “50% off” claim is pure fiction.

After my payment for the refurbished bike was processed, EBYCCO claimed it was suddenly unavailable and pressured me to pay the difference for a new E8 bike. When I offered to switch to a refurbished G7 instead, that option “magically” disappeared too.

Weeks later — after 11 emails back and forth (ending 08/12/2025) — they finally admitted in writing that they sent me a refurbished bike, not a new one, yet kept my extra payment. The “new” bike arrived scratched and clearly used, making it obvious what they were doing from the start.
EBYCCO refused to refund the difference or provide a proper resolution. This wasn’t an accident — it was a calculated, deceptive sales scheme designed to take more money from customers while delivering less than promised. I’m attaching photo proof of the bike’s condition upon arrival and an email from them asking me to “review my newly purchased refurbished E8.”

Attached photos include:

Screenshot of EBYCCO’s own email asking me to “review my newly purchased refurbished E8” — undeniable proof of their admission.

Close-up of the scratched front suspension lock dial showing wear inconsistent with a new bike.

Scratches on the top tube paint near the brand logo visible right out of the box.

Chipped paint and scuffing on the crank arm and frame further proving the bike was used.

If you value integrity, honesty, and getting the product you actually paid for, search “EBYCCO scam” before you buy — and take your money to a trusted brand like Rad Power Bikes instead. I’ll also be posting a detailed thread on Reddit soon with the entire email exchange and additional evidence, and will update this review with the link once it’s live.
In their reply, EBycco has still not once provided clear, indisputable proof that the bike I received was actually brand new. This entire situation could have been resolved in minutes if they had simply presented verifiable evidence to back their claim. Instead, they’ve chosen to argue, make personal accusations, and ignore this fundamental question.

Here are the facts, with documentation:

Order Confirmation & Delivery Record – I received multiple official emails from EBycco themselves (screenshots available) stating my order was for a “Refurbished 29" E8 750W 48V 17.5Ah Used Electric Bike for Sale” — including the July 29, 2025 delivery confirmation. This directly contradicts their claim that I was sent a brand-new bike.

Automated Review Requests – Days after delivery, I was sent two automated review requests from EBycco for the refurbished E8 I ordered, not a “brand new” one. If their internal records truly reflected a brand-new bike, why would their system repeatedly ask me to review a refurbished model?

$40 Offer to Remove My Review – On August 12, 2025, I received an email from EBycco stating, “Please delete your review on Trustpilot and we’ll refund you $40.” Offering money in exchange for deleting a negative review is deeply unethical and says a lot about how they handle customer feedback.

Review Removal from Their Website – I left a review on their own store website, which was later removed without explanation. This suggests an attempt to suppress negative customer experiences rather than address them.

No Verifiable Evidence Provided – In all our communications, EBycco has never sent me a receipt, shipment record, serial verification, or any other form of documentation that would conclusively prove the bike was brand new. I have every right to question the condition of the bike, especially when it arrived with scratches and their own system labeled it as refurbished.

I’ve been patient, professional, and more than fair throughout this ordeal. I believe companies—big or small—should be held accountable for how they treat customers. That’s why I’m sharing my full documentation, including screenshots, so others can see exactly what happened rather than letting my experience be buried.

One year after I bought 2 bycicles.
I had to replace the minimal original breaks with some quality stuf, the discs included.
The battery lost half of the power in one year. The range is now 20 km in conditions nature using.

The bike arrived quicker than expected. It blew my mind as it exceeded my expectations. It's comfortable, powerful, and faster than I thought. You have put a few things together and the tools are provided.
I would highly recommend this bike to anyone looking for something to commute to work or just daily riding. The insurance is also worth getting, because they're expedient and friendly.