Echovita Avaliações 126

Resposta da Echovita

15 de jul. de 2025

Hi Mike,
To start, we are sorry for your loss. We don't post obituaries as if the family wrote it. Our website clearly says that we are an obituary aggregator that further shares basic facts of publicly available obituaries to support the family. There is also a button on each obituary page that says, "Authorize the original obituary," so the family can choose to post the complete original obituary if they'd like. When original obituaries are posted on our website, it says "Created by: (name)" or "Approved by: (name)" at the bottom of the obituary text. The reason we appear first on Google is because we are a legitimate website and one of the largest platforms for obituaries in North America. Lastly, we approved your removal request this morning.

Resposta da Echovita

3 de jul. de 2025

Hi Elana Tarwid,
We checked our emails in support, and you have never contacted us. We also searched for your order, using your name, since you didn't provide your email address and we don't have any orders that match. We reached out to Trustpilot to request more information from you, but you didn't provide any details. We then flagged the review because it doesn't seem like a genuine experience you had with Echovita, but Trustpilot says they no longer ask the reviewer to provide documentation or details regarding their experience.

Resposta da Echovita

Atualizado em 25 de jun. de 2025

Hi Joanne,
We're sorry to hear about your experience. I would like to provide you with some clarity. You didn't receive a voicemail from Echovita. You recieved a voicemail from our partner, Blooms Today. Echovita is an obituary website, not a florist. Flowers ordered on our website are processed by Blooms Today and they assign each order to a local florist within the area of delivery. Typically, when someone attemps to place an order on our website, and no local florist is available in the area, a pop-up appears on the screen and the order cannot be placed. In this case, what may have happened is the local florist assigned the order no longer delivers to that address, but didn't notify Blooms Today until the day of delivery. This is unacceptable and we have already spoken to Blooms Today about this. You can contact Blooms Today by phone if you have any further questions about what happened with your order. A refund for your order was processed on June 15th.

Response to your edited review:
We are fully aware you placed your flower order on Echovita, that is not something we disputed. We understand no pop-up appeared, which is why we said that maybe the local florist changed their area of delivery without informing our partner, Blooms Today, but as we stated, for that answer, you'd have to call Blooms Today directly. You may believe that things should work a certain way, but unfortunately, that's just not how it works. Echovita doesn't handle any flower orders, and when orders are being placed on our website for flowers, our system communicates with our partner's system to inform the customer if the order cannot be delivered to that address based on no local florist in their program being available in that area. Furthermore, Echovita doesn't communicate with the customer regarding their flower order once their order is placed, except for sending them their order confirmation email, which clearly states that if you need to modify your order or have questions or concerns regarding your order to call Blooms Today directly. If there are any issues with your order, the local florist is supposed to communicate that with Blooms Today in a timely manner, and they in turn, contact the customer via phone and/or email. To give you an exterior example of a similar situation, if you were to order food from a restaurant via Ubereats, for example, and the restaurant doesn't have any more of an item you ordered, they have to contact you to inform you, as Ubereats wouldn't be aware of which items they currently have or don't have. It is the restaurant's responsibility to communicate with the customer or to alter the available of their item on the app. Thank you.

***There was not a single condescending comment made by Echovita. We've actually taken more than an ample amount of time responding to you.

Resposta da Echovita

10 de jun. de 2025

Hi,
Thank you for providing us with more information. We sincerely apologize for the errors and have made the necessary corrections. If you have any more questions or concerns, please contact us directly.
As reported in the media, Echovita operates in full compliance with the law. We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.

Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.

Please consult the FAQ page of our website for the most frequently asked questions about our services.

Resposta da Echovita

8 de jun. de 2025

Hi Sandra,
The obituary has already been removed. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family or their representative are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.

Resposta da Echovita

Atualizado em 27 de mai. de 2025

Hi Carol Griffin,
The flowers weren't delivered on February 11th, and your order was refunded on February 17th. You sent us an email today about this, and proceeded to throw out the false accusation that we charged you 3 times and credited your card 2 times. That is not true. We charged you one time when you placed your order and then we refunded you. There were no other charges. As I said in the email response we sent you, if there is some type of discrepancy on your credit card statement, then please reach out to your credit card company. I've checked our payment processing system, as well, which states we charged you one time and we processed a refund.

Update: You contacted approximately 10 times about this, and you continue to refuse to take our advice on how to proceed. You provided us with screenshots of your bank statements showing the charges, however, the screenshots you provided are from two different credit card numbers, one of which, did not make any transactions on our website. When we advised you of this, you said that after your purchase, you had cancelled your credit card and took a new credit card, so when we processed the refund, it showed up on your new card. We even provided you with a screenshot from our payment processing system showing you that the refund was processed. When you continued to repeat the same thing over and over again, we advised you that the best thing to do in this case is to contact your credit card company and create a dispute, so we can communicate directly with them if there is an issue. Since no dispute was created, that means you either didn't contact your credit card company, or you did contact them and they couldn't create a dispute because the refund was already completed.

Resposta da Echovita

Atualizado em 12 de mai. de 2025

Hi Timothy Carroll,
Have you contacted us directly yet regarding your wife's obituary? If so, we have already communicated with you directly.

Staying informed about the passing of someone dear is important, and we're honored to help families, friends, and communities stay connected during these meaningful moments.

At Echovita.com, our goal is simple: to make it easier for friends, old classmates, colleagues, and distant relatives to find out when someone they knew and cared for has passed away. By centralizing publicly available obituaries and organizing them by city, we help ensure that no memory is forgotten.

If you would like to publish the original obituary, complete with its text and photo, you can do so easily by clicking "Authorize the original obituary" directly on the obituary page.

If you prefer to request the removal of an obituary, simply click "Report", located just below the obituary text on the right-hand side.

Your request will be quickly reviewed by one of our team members, typically right away if submitted between 8 a.m. and 5 p.m. (Monday to Friday). Requests sent in the evening are approved the next morning, and requests on weekends or holidays are approved within 24 hours.

We are truly sorry for your loss.

Resposta da Echovita

29 de abr. de 2025

Hi Wilson Bridgeman,
We responded to your email this morning and we confirmed the removal of your wife's obituary. We change the obituary text because we only further share the basic facts of publicly available obituaries. To post the complete original obituary, we need the family's permission, which is why each obituary page has a button the family can click to provide their authorization for Echovita to post the original obituary. Echovita does not ask for, nor do we accept any donations. Please accept our condolences for your loss, Echovita support.

Resposta da Echovita

18 de abr. de 2025

Hi Barth Becker,
We sincerely apologize for posting two different start times for the visitation and funeral service, and we have already removed the obituary. Fortunately, the services are not until next week. Thank you, Echovita support.

Resposta da Echovita

26 de mar. de 2025

Hi Arland,
We received your removal request this morning anf your mother's obituary was removed.
Echovita is NOT a scam. We're sorry to hear you find us further sharing information about your mother's death to help gain support for your family a despicable act. Since the funeral home posted an obituary publicly on the internet, we further share the basic facts in an organized format as it is public information. We don't post the original obituary without the family's permission, which in accordance with all laws.
People are aware of what we do, we don't hide and can easily be found with a simple search. For more information about what we do and why, please consult our FAQ section. Thank you.

Resposta da Echovita

20 de mar. de 2025

Hi Robert,
We appreciate your feedback and we're happy to hear about your experience with Echovita.

Resposta da Echovita

Atualizado em 14 de mar. de 2025

Echovita operates in full compliance with the law. We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.

We don't post disrespectful obituaries.

Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.

We have no connection to Afterlife and we don't seek "in memoriam" donations, nor have we ever accepted donations. We also don't operate in the same manner they did.

Please consult the FAQ page of our website for the most frequently asked questions about our services.

Resposta da Echovita

Atualizado em 4 de mar. de 2025

Hi Mike,
We appreciate your feedback.
Echovita centralizes publicly available obituaries using basic facts only and categorizes them by city, allowing anyone interested to find out who passed away in their area. It's easy, free, and it informs more people of who has passed away, for example: former co-workers, old school friends, neighbors, and distant relatives.

Families can also create a death notice or memorial for a loved one for free to keep the memories of the deceased forever. We believe that families hold the copyright to the obituary they create, which is why we offer them to receive the profits generated through the crowdfunding service. If sales have been made from this obituary, families can choose to receive the money to help with the funeral expenses or to donate it to a charity in memory of the deceased. Echovita retains minimal revenue to ensure the maintenance of the platform which allows all interested parties to be informed of who passed away in their region. Once the funeral service is over, the obituaries turn into memorials and will forever preserve the many sympathy messages and photos / videos that have been shared by family and friends.
Like the majority of obituary websites and funeral home websites, it is free to leave condolence messages, and there is a cost for lighting candles and planting memorial trees.
Please refer to our FAQ section for more answers.
Thank you

Resposta da Echovita

3 de mar. de 2025

Hi Edith,
Thank you for providing more information regarding this complaint. We made the correction to the address of the Church this morning. The service is not until March 9th, so thankfully no one was directed to the wrong place. This was done in error and this was regarding one obituary. When reading your review, it was written as if this is something we always purposely do, which is not true. We have a 100% satisfaction guarantee or your money back for flower orders, which we abide by, so providing a wrong address wouldn't make sense for us to do on purpose. Thank you.

Resposta da Echovita

26 de fev. de 2025

Hi,
Echovita doesn't ask for donations, nor do we accept them. All removal requests have already been approved from yesterday. We say it can take up to 3 days, as it depends which day and time the removal request is submitted, but typically they are approved within 24 hours. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family or their representative are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.

Resposta da Echovita

7 de fev. de 2025

Hi Lara,
We received approved your removal request for the obituary this morning. The obituary didn't specifically state "grandchildren", which is why we didn't list any grandchildren because we don't assume the relationship of names if not provided. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family or their representative are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.

Resposta da Echovita

3 de fev. de 2025

Hi Jamie,
The family has already reached out to us and the obituary was removed. Echovita has an email address and a contact us page on our website, which is the best way to contact us regarding obituary removals.

Resposta da Echovita

3 de fev. de 2025

Hi Gladyn,
As reported in the media, Echovita operates in full compliance with the law. We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.

Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove the obituary or even publish the obituary themselves.

Please consult the FAQ page of our website for the most frequently asked questions about our services.

Have a nice day,
Echovita support

Resposta da Echovita

Atualizado em 29 de jan. de 2025

Hi Karen,
We removed the obituary. We sincerely apologize for any errors. Instead of leaving a review on a third party website, you could have contacted us directly or submitted a removal request via the obituary page. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family or their representative are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.

Resposta da Echovita

19 de jan. de 2025

Bonjour,
Nous nous excusons pour cette expérience et nous sommes ici pour vous aider à résoudre ce problème. Merci de nous fournir les informations nécessaires, et nous nous engageons à vous accompagner de manière efficace et respectueuse.
Nous souhaitons tout d'abord clarifier la situation concernant votre commande de fleurs et vous aider à trouver une solution. Pouvez-vous me préciser ce que vous souhaitez faire à ce stade ? Si vous souhaitez toujours envoyer des fleurs, nous pouvons vérifier les options possibles et vous accompagner dans le processus. Si vous préférez un remboursement ou une autre solution, nous sommes également ouverts à vos suggestions.
Concernant la langue utilisée pour le service à la clientèle, nous sommes désolés d'apprendre que vous n'avez pas pu recevoir d'assistance en français. Pour mieux comprendre et améliorer notre service, pourriez-vous nous confirmer si votre compte Echovita est configuré en français ? Cela nous permettra de vérifier les paramètres et d'apporter les ajustements nécessaires pour éviter ce type de situation à l'avenir.
Veuillez nous contacter à l'adresse suivante : support@echovita.com