ECL | Person-centred Care Avaliações 353

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What can I say about ECL is really helpful and kind they help my to find a job that I want to do and Mal Johnson was really helpful as she knows her self and she help me in so many ways I can't give t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely incredible care. As a care home and day centre entertainer, I visit many, many settings. ECL has blown me away with the level of care they provide. The staff are so engaged with the custome... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been in the care of ELC staff during my stay at the Colonia court care home in Colchester Essex where I have spent the past month in the final phase of recovery from a knee cap operation .ELC s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Jessica & her team go above and beyond for the care of my wife. After only a short time in going once a week to the day centre my wife & myself couldn’t be happier & is making such a difference in our... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Organização de Serviço Social
  2. Centro Dia para Idosos

Escrito pela empresa

ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.

ECL | Person-centred Care

Escrito pela empresa

ECL values itself as being a quality, responsive and progressive organisation.
Our mission is to provide existing and new customers with choice and control when accessing services that support their independence and for ECL to be recognised as the company that best meets their needs.

Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

353 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

Amazing company!

Amazing company! My son who has a learning disability used ECL’s Inclusive Employment Service. He had been out of work for 3 years and lost all confidence and self esteem due to discrimination in his previous employment. ECL’s Inclusive Employment Service support has been outstanding offering my son support from looking for work, supporting him in the interview and supporting him in the workplace by providing him with a support worker when he was successful in securing a job. Even after a person has settled in their new job ECL will always be available for the person to contact if any issues were to arise. I Wished ECL’s Inclusive Employment service had been around 18 years ago at the beginning of my son’s journey into the world of employment I’m sure he would have had a much happier and fairer time.

14 de agosto de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Thank you so much for sharing your son’s journey and your kind words about our Inclusive Employment Service. We’re deeply moved to hear how our support helped rebuild his confidence and self-esteem after such a difficult experience. It’s our mission to ensure that everyone—regardless of disability—has access to fair, supportive, and empowering employment opportunities.

Avaliado com 5 de um total de 5 estrelas

It was a great experience in received…

It was a great experience in received from ECL and they helped me get the job I always wanted ! It is difficult because i was looking for an independent job role as I only like working alone and the team at ecl manged to get me a permanent job at basildon Mayflowar reteil park and now know I'm feel I am starting to fit back into regular society again.

Kind
Regerds

Aaron

13 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Jessopp Court day centre Loughton

My mother started attending the ECL in Loughton a couple of months ago. She was welcomed by the whole team straight away and made to feel at home. When I drop Mum off she lights up as she recognises the centre. The team always greet her with smiles and are so enthusiastic and cheerful, that it makes Mum feel special and part of the family. She often dances her way into the centre. When I go to pick Mum up, it takes quite some time to get her to the car as she is so busy laughing and giggling with the team. She loves it and I would recommend the centre to everyone. They have action packed days filled with activities. Oliver and his crew are simply the best.

7 de agosto de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi Mandy,

Thank you so much for the lovely feedback about the service and the team here at the centre; it really means a great deal.

Mum has really settled in and is making friends with the other clients. She is a pleasure to support and we look forward to seeing her.

All the best,
Oliver.

Avaliado com 5 de um total de 5 estrelas

ECL Inclusive Employment have been very helpful with me

ECL Inclusive Employment have been very helpful and supportive in helping me achieve a paid job role. Without the support from my consultant Chloe who helped me secure my first paid job role and also my job coach Darcie who has provided support to help me learn my role and become more independent. The job coaches are patient and understand with me. The staff and manger at ECL Basildon are kind and friendly to me as well.

30 de julho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi Billy,

Thank you so much for leaving such a fantastic review! It’s lovely to hear how with the support from Chloe and Darcie you’ve been able to find a paid job and become more independent!

We wish you the best of luck in your role!

Many thanks
Adele Hunter – Inclusive Employment Team Manager

Avaliado com 5 de um total de 5 estrelas

ECL have supported our daughter in…

ECL have supported our daughter in obtaining and carrying out a work placement, Linda and Jo always have her in mind, accommodating her disability and support her well.
Never in years they have been supporting her have they let her down and always on time.

30 de julho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi John,

Thanks so much for leaving such a positive review regarding the support provided by both Linda and Joe, It’s lovely to hear! It’s been a pleasure supporting your daughter in her employment.

Kind regards,
Lauren

Avaliado com 5 de um total de 5 estrelas

Safe Environment

Being in a safe environment and making friends at Amazon is one of the things ECL job coaches helped me with

24 de julho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi Tyrese,

Thank you for leaving this review. It’s great to hear how the job coaches have supported you with feeling safe and making friends at Amazon!

We wish you the best of luck in your role at Amazon!

Many thanks
Adele Hunter – Inclusive Employment Team Manager

Avaliado com 5 de um total de 5 estrelas

I had a miraculous time doing this…

I had a miraculous time doing this supported internship meeting the job coaches and new members of Ecl.I learned new values and skills during this new process of my life at Amazon.
.

24 de julho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi Hayden,

What a lovely review to read, thank you. I’m so pleased the supported internship went well and you have learned new skills and values along the way!

We wish you the best of luck in your role at Amazon!

Many thanks
Adele Hunter – Inclusive Employment Team Manager

Avaliado com 5 de um total de 5 estrelas

They will help all the way

ECL change my life completely they helped through the whole time at Amazon I’m really grateful to my job coaches I had this year.

21 de julho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi Timi,

Thank you for taking the time to leave this review. It’s great to hear how the job coaches have supported you and been able to have such a positive impact on you!

We wish you the best of luck in your role at Amazon!

Many thanks
Adele Hunter – Inclusive Employment Team Manager

Avaliado com 5 de um total de 5 estrelas

ECL Day centre Care

From the first taster day my Mother was made to feel welcome and valued. My mother attends twice a week and has such a good time she talks about nothing else for the next 3-4 days! Her needs are more complex than most but she is supported, her dignity maintained and she feels she can trust the staff 100% with her care needs. The setting is beautiful for the people attending the day centre and they always have a hot meal and plenty to eat and drink throughout the day. Communication from the team there is amazing and I couldn’t recommend them enough!

7 de julho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi,

Thank you so much for your lovely feedback Catherine, it means a great deal.

Mum has really settled in so quickly and is already a part of the family. I will be sure to pass your fabulous feedback to the rest of the team.

Kind regards,
Oliver Mann - ECL Loughton Lead Manager

Avaliado com 5 de um total de 5 estrelas

thanking Richard and ECL support

I wish to say how great Richard has been in all aspects of finding my son a job
Richard has given my son a major boost in his confidence and arranged interviews and coached him in preparation and taken him to and from interviews introduced him to the job club
Richard has a magnificent can do attitude and empathy and understanding and puts you at ease Richard has also followed up how its going out of hours i can say Richard is outstanding professional and we thank him
so very much
Robert Richter

11 de julho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Thank you so much for your kind review!

We truly appreciate you taking the time to leave this feedback. It mean’s a lot to know we’ve made a positive impact.

We wish Marek the best of luck in his employment! Thanks again for your support.

Kind regards,

Bethany Durling
Team Manager
Inclusive Employment

Avaliado com 5 de um total de 5 estrelas

I got higher service supports from all…

I got higher service supports from all staffs and management of ECL, All meets my expectations

3 de julho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hello,

Thank you for leaving such a positive review and your kind words about the support that you received.

We're thrilled to hear you had a great experience with our team.

Thanks again,
The ECL Marketing Team

Avaliado com 5 de um total de 5 estrelas

Care of my daughter

Being listen too, good feed back, caring and willing to listen to my point of view.
Overall experience was the best.
Thankyou
Carla Tomasio &David Hitchin

20 de junho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi Tina,

Thank you so much for your kind words and for taking the time to share your experience.

We’re truly grateful for your feedback and are so pleased to hear that you felt listened to and supported. Providing compassionate and attentive care is at the heart of what we do, and it means a lot to know that it made a difference for you and your daughter.

Many thanks,

Carla Tomasio
Lead Manager, Basildon Learning Disabilities

Avaliado com 5 de um total de 5 estrelas

Invaluable, excellent and essential service

What made our experience great is quite simply the fantastic support and guidance from my daughter's job consultant. Jennie Dukelow. She has been excellent in sourcing suitable jobs and imparting valuable interview techniques and supporting at job interviews. The Service has also provided job coaching meetings and these have been excellent at building skills required for job searches and role playing for job interviews. My daughter has communication anxieties, however Jennie has built a very good profession relationship with Alcina and rapport, which has lead my daughter to trust Jennie which has been a fantastic asset in supporting her on her job search journey. We simply could not have done thus alone without the support of ECL and Jennie. It is a valuable and essential service for people with learning difficulties to find employment.

18 de junho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi Julie,

Thank you for taking the time to leave such a lovely review! Your kind words mean so much and are greatly appreciated.

It is great to hear how Jennie's support has been so excellent.

We wish Alcina the best of luck in her employment!

Many thanks,
Adele Hunter – Inclusive Employment Team Manager

Avaliado com 5 de um total de 5 estrelas

Thank you so much to Amena for your…

Thank you so much to Amena for your help and support you have given me and help me to go to all of my interviews.

17 de junho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hello Nicola,

Thank you for your kind words and for taking the time to leave a review! It means so much and it is greatly appreciated.

It is great to hear that Amena's support has been so helpful!

We wish you all the best of luck in your employment!

Many thanks,
Beth Durling - Inclusive Employment Team Manager

Avaliado com 5 de um total de 5 estrelas

Helpful

The company is supporting me. So I feel like it is helping me .

9 de junho de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi Lauren,

I’m glad ECL’s support feels like it is helping you. I wish you all the luck in finding paid employment!

Many thanks,
Adele Hunter – Inclusive Employment Team Manager

Avaliado com 5 de um total de 5 estrelas

Fantastic Care.

The carers are amazing, they really treat the customer as an individual person, respecting their dignity at all times. Friendly and kind, couldn’t ask for more.

4 de junho de 2025
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hello,

Thank you for leaving such a positive review and your kind words about the support that you received.

We're thrilled to hear you had a great experience with our team.

Thanks again,
The ECL Marketing Team

Avaliado com 5 de um total de 5 estrelas

My experience with ECL

My experience with ECL has been excellent and provided myself all the information required when needed.I have also secured employment which has improved my Mental Health after being out of work 4 years.I would recommend ECL for anybody who has Autism or other special needs.

23 de maio de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi Paul,

Thank you for taking the time to leave this lovely review, it’s great to hear such positive feedback! Very pleased you have secured paid employment and this has had other benefits too.

We wish you all the luck in your employment!

Many thanks,
Adele Hunter – Inclusive Employment Team Manager

Avaliado com 5 de um total de 5 estrelas

Staff are amazing

Staff are amazing

13 de maio de 2025
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team.

Thanks,
The ECL Marketing Team

Avaliado com 5 de um total de 5 estrelas

Wonderful welcome from staff members…

Wonderful welcome from staff members upon arrival. The atmosphere is just lovely and the attention to detail to the environment is exceptional. Users of the service are settled, content and happy. It is clear that this service goes out of it's way to ensure the enjoyment of the people who use it.

9 de maio de 2025
Avaliação não solicitada
logotipo da ECL | Person-centred Care

Resposta de ECL | Person-centred Care

Hi Melissa,

Thank you so much for taking the time to write this review, it's greatly appreciated. The team works so hard to ensure our customers are provided with excellent activities, so I am so glad it does not go unnoticed.

We look forward to seeing you again soon, and I will pass this lovely feedback on to the team.

Oliver Mann,
ECL Loughton OP Lead Manager

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