Nothing short of amazing, from contact with the team due for my works and right through to completion. Can’t fault the staff at all, everyone has been very helpful and accommodating. Special thanks to... Ver mais
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Veja o que dizem as avaliações
New kitchen fitted Oct 2024. The installer worked very hard without any help but black mould still showing through the sprayed on cover up in pantry. On the last day, the electrician plonked his hea... Ver mais
A empresa respondeu
Benn and his team at EcoSafe were fantastic, understanding and very polite. Tim had not long joined and done an amazing job in our bathroom. Benn has always been a phone call or message... Ver mais
A empresa respondeu
We had Pete W for our decorator, and i could not recommend him more. He was so polite and courteous, professional and friendly. He kept me informed all the way and answered any question that I asked... Ver mais
A empresa respondeu
Detalhes da empresa
- Escritório de Construção e Manutenção
- Construtora
- Empresa de Construção
- Serviço de Proteção Contra Incêndios
- Engenheiro de Petróleo e Gás
- Encanador
Escrito pela empresa
We deliver high quality building, construction, and maintenance services to Homeowners, Landlords and Residents nationwide.
Informações de contato
Ecosafe Group, Unit G2, The Fulcrum, BH12 4NU, Poole, Reino Unido
- 03339390161
- info@ecosafegroup.co.uk
- ecosafegroup.co.uk
4,5
Excelente
77 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
New kitchen fitted Oct 2024
New kitchen fitted Oct 2024. The installer worked very hard without any help but black mould still showing through the sprayed on cover up in pantry. On the last day, the electrician plonked his heavy tool box down on my glass cooker top accidentally smashing it.
Asked Ecosafe for £250 compensation (should have been more) & refused their offered £100 voucher. I had to fight until Cornwall Council agreed to pay the £250 by bank transfer in July this year.
The sink mixer tap wobbles & have lost a single wall cupboard for useless extractor fan. Issues with a young snr manager. Still laughing about it. Others seem to have done well with Ecosafe but I could have done without the fight over the smashed cooker top.
14 de outubro de 2024
Avaliação não solicitada
Resposta da Ecosafegroup
We’re sorry to hear about your experience and that it didn’t meet expectations. Your feedback is important to us, and we’ll use it to help improve our service moving forward.
Top notch
Fantastic company, couldn't of wished for any better, recommend them to anyone.
2 de julho de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Thank you so much for your review. We’re really pleased to hear that you had such a positive experience with our team. If there’s ever anything else we can assist with in the future, please don’t hesitate to get in touch.
Ecosafe......nothing but praise
From Aaron and the original quote to Lee the fitter incl the painter and decorater to Cheery Grieg following up Ecosafe were just amazing in fitting my brand new kitchen which I thought never possible. Aside from moving my bed in,I have discovered culinary skills I never knew I had.Thank you Ecosafe and it's wonderful team of great people!
26 de junho de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Thank you so much for your wonderful feedback!
It means the world to us to hear that your new kitchen has made such a difference, and that our team helped make the process smooth from start to finish. We’re so pleased Aaron, Lee, our decorator, and Greg all played a part in creating a space you can enjoy every day.
The fact that it’s sparked some new culinary adventures is just the icing on the cake!
We’ll be sure to pass on your kind words to everyone involved, they’ll be chuffed to hear it.
Absolutely delighted with Ty & Keith
Absolutely delighted with Ty & Keith. Did an excellent job clearing the overgrown shrubbery and installing the trickle vents. Very professional, left everything neat and tidy. Would thoroughly recommend their services
26 de julho de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Thank you for your lovely feedback!
We’re so pleased to hear you were delighted with the work Ty and Keith carried out. They take real pride in what they do, so it’s great to know their professionalism and attention to detail made such a positive impression.
We’ll be sure to pass your kind words on to them, and thank you again for the recommendation!
Excellent work done
Excellent work done. Very friendly, answered my questions when I asked. All out brilliant!
30 de junho de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Thank you so much for your kind words! We're really pleased to hear that you found the team friendly and helpful, and that you were happy with the work carried out. Your feedback means a lot to us and will be shared with everyone involved. If there's anything else we can help with, please don't hesitate to get in touch.
Quality Fencing work
I had planned works for building a new fence to our property a BCP property
The two chaps who did it Ty & Keith were amazing. Discussed with us what would work for us and happy to take on board any suggestions we had as our garden was troublesome the way it runs
Super tidy Excellent work clean and courteous at all times and super Dog friendly!
Very very happy with our new fence & gate it will last for years as solidly well built
Many thanks Chaps
10 de junho de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Thank you so much for your lovely feedback! We're delighted to hear how happy you are with your new fence and gate. It's great to know that Ty and Keith provided such a positive experience – from their thoughtful approach and tidy workmanship to being courteous (and dog friendly too!).
We'll be sure to pass your kind words on to them. If there's anything else we can help with in the future, please don’t hesitate to get in touch.
Brickwork
We needed our gardens walls rebuilt after an RTA. Just wanted to say a big thank you to Ty. He did a fantastic job. He turned up as planned. He was very políte & courteous. He also kept the site tidy & kept us updated. We are really pleased with the end result. Wishing him all the best for the future.
3 de maio de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Hi Karen,
Thank you so much for your kind feedback. We're delighted to hear you're pleased with the work on your garden walls following the RTA. Ty will be thrilled to know his efforts were appreciated. He's a valued team member and always takes pride in his work. We'll be sure to pass on your well wishes to him. If there's anything else you need in the future, please don't hesitate to get in touch.
Very friendly people and nice always…
Very friendly people and nice always make sure you are happy with the work if you ain’t I’m sure they would sort it and they make sure it’s all done lovely. Very happy with the work which has been done thank you would highly recommend 💯
20 de março de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Hi Danielle,
Thank you so much for your kind words! We're really pleased to hear that you're happy with the work and felt well looked after by the team.
Making sure everything is done properly and to your satisfaction is always our top priority. We truly appreciate your recommendation.
Please let us know if you need anything else.
I have had the guy's working in my flat…
I have had the guy's working in my flat for about 3 weeks now. I have had my bedroom walls re-skimmed due to mould and damp, the whole room and ceiling has been painted, done a great job. Then they moved on to my kid's bedroom again all walls re-skimmed and painted, plus ceiling mended and painted. Just started today on my hall way and lobby. The guy's have done an amazing job, and we are very pleased with the work and how quick it has been done. Good work guy's.
12 de março de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Hi Anna,
Thank you so much for your kind words and detailed feedback.
We're really pleased to hear that you're happy with the work our team has carried out in your home. It's great to know you're satisfied with the quality, speed, and care they've taken throughout each stage of the project.
We’ll be sure to pass on your comments to the team, they’ll be delighted to know their efforts have made such a positive impact.
If there’s anything else you need, please don’t hesitate to get in touch.
A Company That Cares With Amazing Customer Service
This company and its staff have been amazing, I’ve been battling for the last 12 years with my leaseholders in regards to the shoddy front door they had fitted under fire regulations, thanks to Ben who completed the survey report and especially a huge shout out to Louise who has gone over and above to get this problem finally resolved and a new door agreed with the home ownership team. A great company with fantastic staff that go that extra mile 😀 Now patiently waiting for my new door to be made and fitted. Thanks Guys you’ve been amazing 😻
20 de março de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Hi Diane,
Thank you so much for your lovely feedback! We’re absolutely delighted to hear that Ben and Louise were able to support you in getting this longstanding issue resolved. Our team always strives to go the extra mile, and it’s wonderful to know their efforts made a real difference for you. We’ll be sure to pass on your kind words to them both. We really appreciate your patience while your new door is being made!
Thanks again for taking the time to share your experience.
An amazing company who took the time to…
An amazing company who took the time to listen to what was needed for my Auntie Pat. Both Mark, Andy and also Willow were very courteous from the initial contact with Mark, through to the completion of a new heating system and boiler by Andy and Willow.
They also cleared up brilliantly so that Auntie Pat didn't have to worry about anything when she came back home.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Hi Lissa,
Thank you so much for your lovely feedback. We're so pleased to hear that Mark, Andy and Willow were able to provide the care and attention your Auntie Pat deserved. Taking the time to listen and deliver a stress-free experience is exactly what we aim for, so it's great to know she came home to everything just as it should be. We’ll be sure to pass on your kind words to the team!
Absolutely amazing great communication…
Absolutely amazing great communication and service would definitely recommend
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Hi Keira,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our communication and service. If you ever need anything in the future, we’re always here to help!
Excellent service
Very friendly team, get the job done & report back when nessisary. Excellent work.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Thank you for your kind words! We're so pleased to hear that you had a great experience with our team. Providing excellent service and keeping our clients informed is always our priority. We truly appreciate your feedback and look forward to working with you again in the future!
Attention to detail
All Ecosafe staff, including Ben Ireson and Louise, provided excellent customer service whilst installing fire retardant panels in the loft above my flat. All communications were professional and, importantly, acknowledged I had my daughter home working at the time. I am grateful to Ben and Artur for being so courteous and supportive to me during this job (as I was very unwell at the time). Thank you again. Sally Clark.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Dear Sally,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Ben, Louise, Artur, and the rest of the team provided excellent customer service and carried out the installation with professionalism and care.
We understand how important it is to be mindful of individual circumstances, and we’re pleased that the team’s attentiveness and consideration made a positive difference for you, especially during a challenging time.
Your feedback is greatly appreciated, and we will be sure to pass on your gratitude to everyone involved. Wishing you all the best.
Mouldy wall
Eco safe came in to my property to assess some damp. They were extremely professional and knowledgeable and explained that I needed extractor fans fitted. They dealt with the mould quickly and overall were excellent to deal with.
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Dear Julie,
Thank you for your feedback! We’re pleased to hear that our team provided a professional and knowledgeable service while assessing the damp in your property. Ensuring our customers understand the cause of the issue and the best solutions available is a key part of our approach, so we’re glad you found our explanation helpful.
It’s great to know that the team acted efficiently to address the mould and that your experience with us was a positive one. If you need any further support, please don’t hesitate to get in touch.
Thankyou Ecosafegroup
Ive lived in my housing association (HA) propery for nearly twenty years. In all that time ive had huge problems with damp/mould in my bathroom. My HA answer was to wipe away the mould and paint over it with emulsion paint. The black mould would reappear one week later.
When my HA contracted Ecosafegroup, everything changed for me. An Ecosafe representative named Luke visited my property. Evaluated the problem in detail, consulted with me and treated the mould problem properly and with longlasting treatment. I was given advice, listened to and Luke went on to pass on my concerns to my HA. Because his care was so thorough, it led onto my HA completely replacing the extrator fan with a hugely efficent one.
What a wonderful company Ecosafegroup are. Fabulous care, work and follow up. I couldnt recommend them highly enough.
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Ecosafegroup
Hi Sue,
Thank you so much for taking the time to share your experience. We’re genuinely delighted to hear how our team, especially Luke, was able to make such a positive difference for you.
At Ecosafe Group, we’re committed to providing long-lasting solutions and ensuring that residents like yourself are heard and supported. It’s great to know that our approach, combined with the installation of a more efficient extractor fan, has helped address the issues you’ve been facing for so long.
Your kind words about Luke and the wider team mean a lot to us. We will be sure to share your feedback with him and the rest of the team.
If you ever need further assistance, don’t hesitate to get in touch. Thank you again for your recommendation—it truly makes what we do so rewarding.
Efficient
Quick, informative and efficient service from polite and friendly staff.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Ecosafegroup
Hi David,
Thank you for your kind words! We’re so pleased to hear that you found our service quick, efficient, and informative. Our team takes great pride in being polite, friendly, and ensuring a seamless experience for our customers.
If there’s anything we can help with in the future, don’t hesitate to reach out. We truly appreciate you taking the time to share your feedback!
The man was lovely and talked us…
The man was lovely and talked us through everything and what he was going to do. It has solved the damp and the bad smell it made. I would use them again when needed.
I wish I had used them before now.
Well worth it. So chuffed. And now I can redecorate without worrying about the damp.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Ecosafegroup
Thank you so much for your wonderful review! We’re thrilled to hear that the work has resolved the damp issue and bad smell, and that you’re now able to redecorate without worry. It's always great to know our team’s clear communication and expertise made a positive difference.
We truly appreciate your feedback and are so pleased you’re happy with the results. If you ever need our services again in the future, we’ll be more than happy to assist. Thank you once again for choosing Ecosafe!
Great company
Great company, product works a treat, great costumer service and follow up support
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Thank you for your fantastic review! We’re delighted to hear that you’re happy with both our product and the service you received. At Ecosafe, we aim to provide top-quality solutions along with excellent customer service, so it’s wonderful to know we met your expectations.
If you need any further assistance, don’t hesitate to reach out. We’re always here to help!
Terrible company
I would like to reply to you message.
Please provide me proof of where I declined a replacement washing machine.
I have all communications in writing.
Connor your contracts manager insinuated that it was historical damage which was not the case as it was brand new in box until your employees installed where he rammed it so hard under the work top that they measure incorrectly and did not make allowances for the flooring nor appliance. Connor agreed to reimburse me the full cost of the machine.
I was then visited by Adrian several weeks late and was told they wouldn’t reimburse the cost but would replace like for like with which I replied I wanted the exact machine I purchased not a second hand like for like. Adrian told me to send the link for my washing machine to Connor which I did so on 25th September 2024 at 1.48pm (I even explained that Adrian asked me to forward it to him).
The works have not been rectified at all which is why I have the official inspector round who communicated that the work that was done was not done to a high standard and needed sorted asap and was going to get hold of your company.
Please to do not insinuate that I have signed off on anything because I have categorically refused to.
And will not until ALL works have been completed.
I did have someone from your company turn up unannounced to my property to fix the kick boards however he swiftly left because he did not have the correct equipment or the clips to attach them, he said he would come back and I have neither seen more heard from your company since.
Communication is absolutely shocking and you have only communicated with me due to this review and a formal complaint.
If I could give zero I would.
They botched my kitchen completely, tiles not cut properly, kick boards not attached as failed to put the clips on, peeling vinyl on the kick boards, flooded my kitchen, damaged my brand new appliance where they accepted liability and said would replace only for them to not do it. Still have unfinished works and this has been ongoing for 26weeks. They never reply to any communication absolutely shocking company and I would advise to steer clear. I’m
Now
Looking at having to take this through small claims court.
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Ecosafegroup
Thank you for taking the time to share your feedback.
We’re disappointed to hear about your dissatisfaction with the service provided and the experience you’ve described.
We strive to deliver high standards of work and resolve any issues promptly when they arise. We understand there were concerns regarding your kitchen works, including an appliance that was unfortunately damaged during the project. At the time, our team accepted responsibility and offered a replacement washing machine straight away; however, this was declined. The offer of a replacement is still there, and we will get it sorted right away. In terms of your broader concerns about communication and unfinished works, this was all successfully rectified within good time and was signed off. We regret that these have not met your expectations.
We are committed to ensuring all customers feel satisfied with the outcome of our services, and we’d like the opportunity to review your case further. One of our team will be in touch with you to discuss your concerns further, and we can work toward a resolution.
Once again, we apologise for your experience and thank you for bringing these matters to our attention.
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