Amazing service & help from when my case was missing on 21st March to the delivery of it to my home address this morning - 25th March .The courier service kept in touch regularly & I was able to track... Ver mais
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Veja o que dizem as avaliações
Got a message to say delivery 27/2/26 between 7.52 and 9.52. Then got a message saying it had been delivered at 8.24. Sounds good? Well it was delivered to a place 11 miles away completely differen... Ver mais
A empresa respondeu
Bag was delivered one day after my flight (Flight arrived 3pm, bag delivered 4pm following day). Website was good at giving updates and I even got a call making sure I was home. Delivery driver was ve... Ver mais
A empresa respondeu
Advised delivery date and time, item returned as promised! Delighted as it was a suitcase I thought was lost forever! Will never travel with Air India again! Thank you Dx deliveries!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
eCourier is a technology-enabled logistics company providing time critical same day, UK overnight and international delivery services, as well as inventory management, medical services, and final mile retail deliveries.
Informações de contato
3rd Floor, 206 Whitechapel Road, E11AA, London, Reino Unido
- 0345 145 1000
- happiness@ecourier.co.uk
- ecourier.co.uk
4,1
Muito Bom
153 avaliações
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick reliable service
Quick reliable service
Would recommend
18 de abril de 2026
Avaliação não solicitada
Communication & accurate delivery time
6 de abril de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Don't Worry too Much
Bag was delivered one day after my flight (Flight arrived 3pm, bag delivered 4pm following day). Website was good at giving updates and I even got a call making sure I was home. Delivery driver was very kind as well :). Just had to sign and got all my things back!
2 de abril de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
If I could leave no stars I would
If I could leave no stars I would. Over 4 hours to get my luggage 8 miles. Ridiculous , ruined my entire vacation
2 de abril de 2026
Avaliação não solicitada
Kept informed of delivery time and very…
Kept informed of delivery time and very courteous driver
1 de abril de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Holiday luggage wanted a longer holiday!
Kept informed and timely delivery.
Polite and courteous delivery driver
30 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Delivered earlier than expected.
Sent me a mail a day before the delivery.
Delivered earlier than expected.
Delivered between the time range they mentioned.
Had a knock and it was them.
30 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
The delivery wasn’t done
The delivery wasn’t done, as at the time of writing this review, my delayed luggages from British Airways that was to be delivered after 24 hours remained hasn’t been delivered to me. Tracking through your system showed that a Mr Mark has signed for my luggage’s but there’s no one with such name in my Home. My luggages were taken on board the BA long haul flight with me identified by my International Passport & I believe in delivering, such identification should have been repeated to ensure the right owner of the luggages is given the delayed baggages as would have been done in the Baggage Claim section in the Airport Arrival Area. The delivery was not properly coordinated & not successful
29 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Hi Emmanuel,
Thank you for getting those details over to us. We sincerely apologise for the stress and inconvenience caused by the delay with your baggage.
We have fast-tracked your query to our Baggage Team, who are currently investigating its status. A member of the team will reach out to you directly with a progress update as soon as possible.
Thank you for your patience while we get this sorted.
Best regards,
The eCourier Team
What a fantastic service lovely driver…
What a fantastic service lovely driver who was very helpful and curious
Thankyou
29 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Great communication
Good communication once my
" lost bag "had been received by couriers and delivered promptly
Good job and a good driver
Many thanks
28 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Great service
27 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
They kept me updated on the progress of delivery
Delivery was timely and the driver was friendly
26 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Amazing service & help received .
Amazing service & help from when my case was missing on 21st March to the delivery of it to my home address this morning - 25th March .The courier service kept in touch regularly & I was able to track the progress. It was delivered well within the time frame by Steve who was very helpful. Many thanks for a great service .
25 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Advised delivery date and time
Advised delivery date and time, item returned as promised! Delighted as it was a suitcase I thought was lost forever! Will never travel with Air India again! Thank you Dx deliveries!
21 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Driver was very polite and open for…
Driver was very polite and open for resolving issue. Was happy with all the communication and delivery of item.
20 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
The service i received was brilliant
The service i received was brilliant, with updates regular and an early delivery was first class
18 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Item delivered on time in good…
Item delivered on time in good condition and the driver was great
15 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Great job getting me my suitcase…
Great job getting me my suitcase quickly with constant updates via the delivery portal. Driver did an amazing job of manoeuvring their way to my address despite issues with roadworks in the local area.
4 de março de 2026
Avaliação não solicitada
Resposta de eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Had to pick up as failed to deliver…
Had to pick up as failed to deliver twice!
Then sent a POD stating delivered to my home 😂
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de eCourier
We sincerely apologise for the difficulties you have encountered.
To assist you further, could you please send us an email at baggage@ecourierair.co.uk and provide any job references related to your issue?
Thank you for your cooperation.
Best regards,
Team eCourier Air
Got a message to say delivery 27/2/26…
Got a message to say delivery 27/2/26 between 7.52 and 9.52. Then got a message saying it had been delivered at 8.24. Sounds good? Well it was delivered to a place 11 miles away completely different postcode and county! Plus they started with 2 packages together. They split them up to give to 2 different drivers! 2nd one scheduled to be delivered at a different time!
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de eCourier
We sincerely apologise for the difficulties you have encountered.
To assist you further, could you please send us an email at baggage@ecourierair.co.uk and provide any job references related to your issue?
Thank you for your cooperation.
Best regards,
Team eCourier Air
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