Both their products and their customer service are outstanding. They helped me out so much and I am so grateful for everything they did.
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Veja o que dizem as avaliações
A lovely product the fragrance is beautiful. I am impressed at how it can fill a large room with long lasting continuous aroma. I shall always look to this product in future as I love the fact it is s... Ver mais
A empresa respondeu
Can't comment on the product as it hasn't been received. It appears that Royal Mail are stating on their tracking information that the recipient signed for it when she wasn't actually at home and ca... Ver mais
A empresa respondeu
I am very pleased with the colloidal silver and castile soap. Both are very fairly priced and were delivered quickly. I was looking for Dr Bronners sal suds which is great for washing dishes and all r... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Eco Wellbeing Co. is a UK-based wellbeing brand focused on natural health, mindfulness and sustainable living. We carefully source high-quality supplements and wellbeing products designed to support everyday vitality, clarity and balance. Formerly trading as Wellbeing Bristol, our rebrand reflects a wider commitment to eco-conscious choices, transparency and long-term health. Every product we offer is selected with integrity, backed by clear information and delivered with personal, attentive customer service. As a small independent business, we value real relationships with our customers. Your feedback helps us improve, grow and continue providing products that genuinely support wellbeing in a practical, grounded way. Thank you for supporting an independent UK wellbeing business.
Informações de contato
4,8
Excelente
58 avaliações
Sem histórico recente de pedidos de avaliações
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Great customer service
9 de janeiro de 2022
Resposta da The Eco Wellbeing Co
So pleased to hear you value our great customer service. Thanks for being a great customer
Resposta da The Eco Wellbeing Co
Great to hear you like the product and thanks for the 5*s Maura
Quick and efficient
17 de dezembro de 2021
Resposta da The Eco Wellbeing Co
Thanks so much for the positive review
had a good experience thank you
17 de setembro de 2021
Avaliação não solicitada
Resposta da The Eco Wellbeing Co
Thank you for sharing your experience
Product well priced and fast delivery
Product well priced and fast delivery, thank you
15 de agosto de 2021
Resposta da The Eco Wellbeing Co
Thanks for the 5* review
Resposta da The Eco Wellbeing Co
Thanks for the lovely review
Excellent service and product
4 de maio de 2021
Resposta da The Eco Wellbeing Co
Thank you Boris for your 5* review.
Very quick and painfree experience
26 de abril de 2021
Resposta da The Eco Wellbeing Co
Thank you for your positive review
Very good product and prompt delivery.
6 de abril de 2021
Resposta da The Eco Wellbeing Co
Thank you for your kind review
Can't comment on the product as it…
Can't comment on the product as it hasn't been received. It appears that Royal Mail are stating on their tracking information that the recipient signed for it when she wasn't actually at home and can prove she wasn't. I asked the seller to contact Royal Mail which they have only to tell me that Royal Mail GPS shows that they were at the address which may be the case but it wasn't signed for by the recipient so that's a lie and there was no one else at the address. Seller only willing to resend if they get a refund. So basically I'm out of pocket if Royal don't refund. Surely the seller should have some sort of policy in place in case this happens. I wouldn't mind but paid over the odds for a product than would normally as thought I was getting something special.
Update: product arrived. My daughter is very happy with it and has commented on how lovely it smells. Thank you Gary for your help.
6 de abril de 2021
Resposta da The Eco Wellbeing Co
Hi Amarjit,
I am sorry that your daughter hasn't received the product from Royal Mail. I have explained the situation to you and the time scale that Royal Mail works to. If Royal Mail considers the item lost, they will reimburse me and I will send the item again free of charge.
If they don't reimburse me, because they consider the item has been delivered, then unfortunately, I can do nothing about that. The issue is with Royal Mail, not myself or the service I have provided.
I really do understand your frustration and I am doing all I can to help but I feel perhaps your frustration would be have a greater impact if it was directed to Royal Mail directly.
I do have a policy in place which you can check here - https://www.wellbeingbristol.co.uk/delivery-services/
As previously advised, I will get back to you once Royal Mail has made a decision on this matter.
Kind regards,
Gary
Wellbeing Bristol founder
Easy to use website and fast delivery
Easy to use website and fast delivery. Product just as I thought it would be, thank you!
27 de fevereiro de 2021
Resposta da The Eco Wellbeing Co
Thank you for your lovely review Molly. So pleased to hear you're happy with the product and service.
Resposta da The Eco Wellbeing Co
Thank you Sharon for the lovely review
Resposta da The Eco Wellbeing Co
Thanks for the 5* review Marion
Resposta da The Eco Wellbeing Co
Thank you Janet for your lovely review
Thank you Wellbeing for taking so much…
Thank you Wellbeing for taking so much trouble to get my correct delivery address....and for the algae too.
12 de fevereiro de 2021
Resposta da The Eco Wellbeing Co
It was no trouble at all. Thank you for your kind review
Quick dispatch and very helpful…
Quick dispatch and very helpful customer service! thank you.
10 de fevereiro de 2021
Resposta da The Eco Wellbeing Co
Thank you Samira for your kind review
Friendly reliable service
Friendly reliable service. Thank you!
8 de janeiro de 2021
Avaliação não solicitada
Resposta da The Eco Wellbeing Co
You're very welcome. Thanks for the positive review
Lovely diffuser
I cannot give a review on the actual product as I have bought it for my daughter-in-law for Christmas, but the packaging was very good and the diffuser was in perfect condition when it arrived. Very prompt delivery. Both my daughter-in-law and myself bought some of this diffuser in the past and it was really lovely, so this is a repeat purchase.
25 de novembro de 2020
Resposta da The Eco Wellbeing Co
Thank you for your lovely review and kind words Sheryl.
Resposta da The Eco Wellbeing Co
Thanks for the review, so glad you appreciate the service.
And thanks to your feedback, I have updating my shipping settings so all items are now posted with a tracking number.
Really great company to deal with
Really great company to deal with I'm very impressed. Fantastic products and really lovely and helpful communication - I'll be back!
4 de agosto de 2020
Avaliação não solicitada
Resposta da The Eco Wellbeing Co
Thank you Emma for your kind review which is very much appreciated. See you soon!
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