Eddie Wright Car Supermarket Avaliações 

Lewis looked after me throughout the whole car-buying process, and I couldn't be happier with the service I received. He was friendly, professional and he made the entire experience smooth, straightforward, and stress-free. I would recommend Lewis to anyone looking to buy a car. Thanks again for all your help!

If you're considering buying a car from Eddie Wright, I would urge you to look beyond the glowing five-star reviews and pay close attention to the one-star reviews, because my experience was almost identical to many of them.

Most of the five-star reviews seem to reflect the buying process, when the dealership is focused on securing your business. The sales team were friendly and attentive, and before I was even handed the keys, I was given an iPad and asked to leave a review. At that stage, I was genuinely happy with the service, so I did Dave had been helpful, but in hindsight, he wanted my money and his commission.

The real test of a dealership is its aftersales service, and this is where Eddie Wright completely failed.
I collected my Jaguar F-Pace on a Friday and, by Sunday, it had developed multiple faults, including steering alignment issues, squealing brakes and the Check Engine light illuminating.

When I contacted the service department on Monday, they couldn't even locate my vehicle on their system. This immediately raised alarm, particularly as I had been charged a compulsory "On the Road" fee, which supposedly included a pre-sale mechanical inspection. This fee wasn't disclosed until handover, yet I've since seen Eddie Wright tell other reviewers it is optional. That certainly wasn't how it was presented to me.

As they couldn’t locate my vehicle on their system, they took my number and told me they would ring me back, they did not!

From that point onwards, getting anyone to communicate became an exhausting battle. Calls were promised but never materialised, emails were ignored, and I found myself constantly chasing for updates. Given the ongoing communication issues, I requested that all future correspondence be conducted by email so that there was a clear written record of what had been discussed and agreed. Despite making this request repeatedly, the dealership continued to telephone me instead of responding to my emails. It felt as though they were deliberately avoiding answering my written questions, particularly those relating to the vehicle's faults and the documentation I had requested.

I also repeatedly requested copies of the vehicle's pre-sale inspection and workshop records to confirm what work had been carried out. Despite numerous promises, these documents were never provided, leaving me with serious doubts that the advertised inspection had ever taken place.

The vehicle was eventually taken in to be repaired, although the courtesy car provided was in a poor condition and smelled so strongly of dog that I had to drive with the windows open. After several days with no updates, I again had to chase for information.

When my vehicle was returned, I was assured all faults had been resolved. Within 24 hours, the Check Engine light had reappeared, the steering was still off-centre, the brakes continued to squeal, and additional faults had developed, including the stop/start and lane assist systems failing and excessive black smoke from the exhaust.

At that point, I had completely lost confidence in both the vehicle and the dealership.

I exercised my legal right to reject the vehicle under the Consumer Rights Act 2015. Even then, Eddie Wright failed to respond until I sent a formal Letter Before Action. Only then did they accept the rejection and agree to refund me.

However, even after accepting the rejection, I still had to repeatedly chase confirmation that my refund had actually been processed because emails once again went unanswered.
Although I have now received my refund, I still had to chase for confirmation that it had been processed. Even after the matter was concluded, emails asking them to confirm the vehicle had been transferred back into the motor trade, so I was no longer liable for fines or delays to my Vehicle Excise Duty refund, went unanswered.

Looking back through the reviews, I can now see a clear pattern. Customers often praise the sales experience, but many one-star reviews describe poor aftersales support, ignored emails and constant chasing. Sadly, my experience fits that pattern exactly.
I would never buy another vehicle from Eddie Wright and cannot recommend them. When you're spending thousands of pounds on a car, you need confidence that the dealership will support you if something goes wrong. Sadly, that confidence simply wasn't there.

I look forward to receiving Eddie Wrights standard apology about striving to deliver a high standard of customer service and asking me to contact steve.stenning.... to discuss my concerns (who by the way was copied in on email, yet I never received a reply from him). Or the reply stating that the vehicle was repaired and returned, but missing the important detail is that it was returned still faulty.

DO NOT USE, Happy enough to take your deposit off of you buy as soon as that happens all customer service goes out the window. Including the “ refundable deposit that isn’t refundable “ unless you take this up with your bank.

Tom was very good from the off-set and helpful and friendly and efficient and I had a really good experience

Don’t trust this company with the reserve fee! I reserved a car with the £99 fee first thing in the morning , then drove immediately 200 miles to find they sold it before I got there. I exclaimed without personal insult or profanity that this was not good enough. The salesman told me to lower my voice then said “ who do you think you are talking to” followed immediately by “who do you think you are!!”. I was shocked and disgusted to be spoken to in this manner, in front of my family and other people. They also add £199 plus vat (on the road fee) to the price of the car. BEWARE!!

The car itself—a white 2024 Hyundai Kona Electric—is fine. It is proving to be a reliable and practical daily driver, allowing me to keep my other cars purely for leisure use.

Unfortunately, the customer service and aftercare have been disappointing.

I travelled from the North East to collect the car at the agreed time at Eddie Wright’s in Scunthorpe, only to be kept waiting for well over an hour before the handover could begin. After such a long journey, this was frustrating and set the tone for the experience.

During the handover, I was informed that the vehicle only had one key. For a 2024 vehicle, I consider this unacceptable. I was simply told that a replacement would cost me several hundred pounds. There was no offer to source the missing key or adjust the purchase price to reflect its absence.

When inspecting the vehicle, I also noticed an interior plastic trim panel was missing. I was told it had already been ordered and would be sent to me.

I then queried the absence of any charging cables. I was assured I would receive both a standard 3-pin charging cable and a Type 2 charging cable. After repeatedly asking on the day, I eventually received the Type 2 cable before leaving. I was told the 3-pin cable and the missing trim panel would be posted to me the following week.

That was in May 2026. It is now July 2026, and despite several emails, I have still received neither item.

My first email was acknowledged by Steve Hedges, who said he would follow it up. However, nothing arrived. One aspect of that exchange that struck me as unprofessional was being addressed as “bud”. That may be acceptable between friends, but as a customer spending a significant amount of money on a vehicle, I expected a more professional level of communication. I have since sent further emails, all of which have gone unanswered.

I was also disappointed by the level of professionalism during the collection itself. Steve frequently used unnecessary profanity throughout our interactions, which I did not consider appropriate in a customer-facing environment. In addition, while driving me in a Tesla to arrange the vehicle tax, his driving was, in my opinion, unnecessarily aggressive, with rapid acceleration, hard cornering and speeds that appeared to be well above the posted limits. It certainly did not inspire confidence.

Overall, I’m pleased with the car, but buying a vehicle is about more than the product itself. Good aftercare, professional communication and following through on commitments are equally important. Unfortunately, my experience in those areas fell well short of expectations

They are all smiles til it comes to the after sales. Sent me 2 hours home with a car that should have had the boot fixed. Just told me to do it on warranty. The car was not fit for purpose especially with my dog in the boot. Never get back to you despite numerous calls. I think you can alot from a business once they have your money and it's been shocking.

Relaxed buying experience, Lewis looked after us really well on a hot day! Top customer service, knowledgeable, friendly, and not pushy at all! Thanks so much!

BOUGHT ASTRA VXR FROM TOM - VERY HELPFUL AND POLITE. EXCELLANT COMMUNICATION. I WILL DEFINATELY PURCHASE ANOTHER VEHICLE FROM TOM.

Service is great Lewis helped and absolutely smashed it out of the park with customer service

Very poor customer service,from sales to garage. WOULD NOT RECCOMEND Bought car, sold extra warrenty on the car, there is now a fault, very quick to take my money for diagnostic, been ignored, fobbed off ever since. The warrenty team every day, we will look into it phone you back later today, phone you tomorrow, i will book you into diary, they dont ring, they dont sort it frustrating, absolute disgusting.

Friendly service explained things well

Overall the car I bought is what I expected apart from one problem. When we viewed the car it had to be jump started, it was an ex motability car and had been in the system several months before I bought it so not surprising, I was assured it would be sorted before I picked it up. It broke down twice within the first 2 weeks with battery related faults. I rang the service department and waited all day for them to ring back which they didnt. Got RAC out and they checked the battery and plugged their computer in, battery was faulty and was bringing up every fault you could think of. I got the RAC to install a new battery, while clearing the faults the RAC guy noticed the same faults logged in the cars memory from 2 days before I picked the car up so it was sold with a fault the service department knew about, but was still ticked off on the warranty checklist. I have spoken to and e mailed the service dept, salesmen, accounts, and management most days for the past 3 weeks to be reimbursed for the battery only to be fobbed off, lied to and ignored. They did nothing to help when it broke down and they won't reimburse the £200 I paid for the battery.

Would 100% recommend purchasing a car from Eddie Wrights. There was no pressure and Lewis was extremely helpful, making the process as smooth as possible.

VERY EASY PROCESS FROM START TO FINSH..BOUGHT A MERCEDES A CLASS FROM TOM

I reported the fault with the front parking sensors the day after purchasing the vehicle. I immediately recognised that the sensors were not functioning correctly and raised this with your colleagues. Despite doing so, my concerns have not been properly addressed and I have now been attempting to resolve this matter for approximately six weeks.

I have been advised that I must pay £60 for diagnostic work to investigate the fault. However, as the fault was reported immediately after purchase, I do not believe it is reasonable for me to bear the cost of diagnosing an issue that was clearly present at the time of sale.

Under the Consumer Rights Act 2015, goods supplied by a dealer must be of satisfactory quality, fit for purpose and as described. Given that the fault was reported the day after purchase, I expect the dealership to take responsibility for investigating and resolving the issue but no, I am being ignored.

Avoid at all costs. No ownership, no accountability or respect shown from the dealership despite my calm attempts to resolve.

I will now be seeking legal action

Can't really complain. First time buying a car in 12 years but having decided on what I wanted, was assisted by Lewis who took me through the full process with no issues whatsoever

Just bought my first car from Lewis and honestly couldn't have asked for a better experience. He was really friendly, easy to talk to, and made everything simple to understand. As a first-time driver, I had loads of questions, and he was patient and happy to help with all of them.

The car was exactly as described and in great condition. The whole process was smooth, stress-free, and I never felt pressured at any point.

I'd definitely recommend Lewis to anyone looking for a car. Thanks again for all your help – I'm really happy with my new car!

Excellent Bought a Renault Arkana from, here Tom was our sales guy and couldn't have asked for more he made the whole process smooth and hassle free.