Eden Ashram Avaliações 499

Resposta de Eden Ashram

Atualizado em 28 de fev. de 2026

Thank you so much for your review, which you had threatened our customer support team with that you were going to leave, despite the team working hard over multiple emails to help and assist you.


As can clearly be seen by the thousands of 5-Star reviews for our company, our support and of course our products, it would seem that your claims of 'buyer beware' are not resonating with others, which perhaps begs the question, who is right? Should others believe the 50,000+ customers who have provided 5-star reviews on our website or on Trustpilot for our business, or you, providing a 1-star review saying the opposite? I'm fairly sure most customers will be able to see through this and make their own informed choice.

For the record, we are a U.K business and pride ourselves on having a single manufacturing/distribution point for our business, which is one of the primary factors in making our brand one of the most eco-friendly, sustainable fashion brands on the planet. We specifically do not store and pre-produce thousands of products and distribute them to every continent on the planet, only to sit there in heated, air-conditioned warehouses waiting to be sold. That is NOT what we do, and if you had read our sustainable story, then this would be clear to you. We make all items to order in our production facility in the U.K. This means we have almost zero waste as we only produce what is needed, when it is needed. This is also a major factor in our sustainable story. We also process all returns in that same single facility.

Also, it’s important to note that we take great pride in our premium products and also in the accuracy of the size charts we produce. It would be fairly disastrous for any online brand to have a size chart that was not correct - which was the basis of much of your frustration and anger with our support staff, where you were claiming they were wrong, thus the reason you were looking to return your items. Having an incorrect size chart for products would lead to an excessive and unsustainable level of product returns and unhappy customers for any brand. So it may come as a surprise to you that our return rate is currently about 2%, compared with an industry standard of around 22% in the fashion industry, and, as we have already mentioned, we have thousands of 5-Star customer reviews praising quality and the size and fit. This also indicates that not only do our products hit the mark and generally exceed people's expectations, but they also fit as per our sizing advice and recommendation. As the U.S (where you live) is our largest single market, then again, it would seem that almost every single other U.S customer also fails to agree with your points, as they only leave us 5-Star reviews, unlike yours.

As for your claimed retrun costs, we also seem unsure as to what quote you received to return your multiple items to us (not 1 t-shirt as your review insinuates), as a quick look on the USPS website provided return options for $30 or less. Certainly, no need to spend $70 or $250!

Rest assured, we are always working on ways we can make our customer experience even better than it currently is, and this includes the return process for those customers who wish to return an item. We never stop in our efforts to improve in all areas and will continue to do so.

I would like to finish with a summary of Trustpilot reviews on our business, which rates us as 'EXCELLENT' and goes on to say: "Reviewers are really happy with this company. Customers consistently praise the products, highlighting their excellent quality and the overall positive experience with their orders. The delivery service is also frequently mentioned for its efficiency and care in packaging."

We sincerely hope you have a wonderful day.

Team Ashram