I went to Wimbledon clinic for patch test for Electrolysis Hair Removal on 28th of January. Adel said, have to wait 1,5 - 2 month. I called the clinic after 3 month, the lady said have to wait... Ver mais
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Localização
Trocar localização11a Queens Road, Wimbledon, SW19 8NG London, Greater London, GB
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Veja o que dizem as avaliações
Have had two sessions of advanced electrolysis with Adele in Wimbledon. Absolutely brilliant - great value and worth every penny! My horrible warts and skin tags have gone. So quick and easy. I'm very... Ver mais
A empresa respondeu
I can thoroughly recommend Eden Skin Clinic in Wimbledon and especially one of their very excellent Beauty Therapists: Marinda, she's absolutely fantastic! I've just on 13/12/2024, completed (after... Ver mais
Gave me wrong treatment and my skin broke out. Wouldn’t go again, worst experience ever
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Eden Skin Clinic is a premier skin care clinic offering a wide range of advanced non-surgical treatments designed to enhance your natural beauty and boost your confidence. With locations in Kensington and Wimbledon, we specialise in bespoke skincare solutions using cutting-edge technology to address concerns like acne, pigmentation, anti-aging, and more. Our highly trained team of skin specialists provides personalised treatments such as Hydrafacial®, AlumnierMD skin peels, microneedling, radiofrequency facials, and advanced electrolysis, all in a safe and professional environment. At Eden Skin Clinic, we are dedicated to delivering exceptional results with a client-first approach, ensuring you feel rejuvenated and cared for from consultation to aftercare. Book a consultation with our experts today in our Kensington or Wimbledon clinic by visiting our website.
Informações de contato
11a Queens Road, Wimbledon, SW19 8NG, London, Greater London, Reino Unido
- 020 8947 7037
3,2
Bom
4 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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I went to Wimbledon clinic for patch…
I went to Wimbledon clinic for patch test for Electrolysis Hair Removal on 28th of January.
Adel said, have to wait 1,5 - 2 month. I called the clinic after 3 month, the lady said have to wait 4-6 month.
I am quiet disappointed, paid Ł 25 for 5 minutes test, and think that is a very high price ( Ł 300/hour)
Today is 10th of June and nobody called me.... this is 5 months on.....
I would not advise go there, this is not a nice services at all.
Elizabeth
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Eden Skin Clinic - Wimbledon
Dear Elizabeth,
Thank you for taking the time to share your thoughts. We're sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to respond.
To clarify, the service you originally intended to book has a long waitlist due to its specialist nature and the high demand for our highly skilled practitioners. We’ve been transparent about this on our website, and to avoid confusion, we’ve disabled online booking for that particular treatment. You did, however, book an alternative service that was available to gain an appointment, and as a gesture of goodwill, our therapist accommodated you with a consultation and patch test during that appointment, to avoid a wasted journey for you.
Regarding your comments on pricing: our fees are clearly stated on our website, We pride ourselves on offering a high level of expertise, with a team that brings decades of combined experience and thousands of satisfied clients — many of whom are happy to wait for an appointment.
To clarify any confusion, we do not charge £300 per hour. Our rates are £65 for 15 minutes and £110 for 30 minutes, reflecting the quality and precision of the specialist care we provide.
That said we are assuming — based on your feedback — that you no longer wish to remain on our waitlist. If this is not the case and you would still like to be considered for future availability, please don’t hesitate to contact our team.
Warm regards,
The Eden team
Gave me wrong treatment and my skin…
Gave me wrong treatment and my skin broke out. Wouldn’t go again, worst experience ever
11 de março de 2025
Avaliação não solicitada
Resposta da Eden Skin Clinic - Wimbledon
Thank you for sharing your feedback with us. At Eden Skin Clinic, we value all forms of feedback as it helps us continuously improve our customer service and treatment outcomes.
However, after reviewing our records, we are unable to find any details matching yours on our system or a visit by you on the date you said the treatment took place. As there are several businesses named Eden, it’s possible that your feedback may have been intended for one of these other businesses.
We would love to investigate this further to ensure any issues are addressed appropriately. Kindly send your contact details to hello@edenskinclinic.co.uk, and we will investigate this matter promptly.
Thank you once again for reaching out to us. We look forward to resolving this for you.
Great value, quick, easy, professional
Have had two sessions of advanced electrolysis with Adele in Wimbledon. Absolutely brilliant - great value and worth every penny! My horrible warts and skin tags have gone. So quick and easy. I'm very happy, thank you Adele! Highly recommend.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Eden Skin Clinic - Wimbledon
Thank you for taking the time to leave such a great review for our clinic and therapist. This really does help grow our business and assists future clients.
Great Staff and wonderful clinic.
I can thoroughly recommend Eden Skin Clinic in Wimbledon and especially one of their very excellent Beauty Therapists: Marinda, she's absolutely fantastic!
I've just on 13/12/2024, completed (after an Initial [and thorough] Consultation, 6 months ago with Marinda) a 'Treatment Plan;' to eradicate and clear my face (mainly the nasal area) of very unsightly red thread veins - the treatment I received was TOTALLY successful. The result achieved was a dramatic improvement to my appearance. I am very, very grateful to Marinda. She is top-class, thorough, measured and confident, in particular I liked her PRECISE skills whilst being treated, you are in 'safe hands' both literally and metaphorically all very re-assuring. I also liked the Pre-Post Treatment advice she gave me - here's a tip: follow the knowledgeable advice being given!
My thanks again to Marinda and Eden Skin Clinic for the wonderful treatment I've recently received.
13 de dezembro de 2024
Avaliação não solicitada
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