THE WORST EXPERIENCE EVER
This was by far the most stressful and disappointing cleaning experience I have ever had.
The contact person, Efren, was extremely unprofessional and irresponsible. My flatmate and I booked an end-of-tenancy cleaning service for our 3 bed 2 bath flat and prepaid £150 as a deposit (half of the total cost).
When the cleaners arrived, one of the workers demanded that I pay the remaining balance directly to him personally before any work started. When I questioned this, he refused to provide the service and even began verbally threatening me and my flatmate in our own home.
I immediately tried contacting the company owner/manager, Efren, but he refused to communicate, stopped answering calls, and ignored all messages. His WhatsApp messages also automatically disappear within 48 hours — luckily, I took screenshots as evidence beforehand.
No customer should ever experience personal threats in their own home, especially after already paying a large deposit. I also lost the £150 deposit because of this situation.
I strongly advise others to avoid working with this dishonest and untrustworthy company.








