Einhell UK Avaliações 1.394

I have purchased a product from Einhell UK, and the first Courier involved has still not delivered the product after seven days. Einhell kindly replaced the product, and the second Courier involved, not the same as the first, required constant chasing before the delivery was made this morning. I was fortunate my contact at Einhell UK was Candice, who did everything within her power to ensure a satisfactory outcome. Well done Candice, and thank you.

I received a very prompt reply to my enquiry and was given clear concise advice. This resulted in me getting a replacement lawnmower under the warranty.
The customer service employee was helpful, courteous and patient while I searched for all the relevant information.

I purchased an Einhell lawnmower less than a year ago, and despite I am not a regular user, the performance has been very disappointing. The battery now lasts no more than 20 minutes, and the machine frequently stops every 45 seconds, requiring constant restarting. This makes it extremely frustrating to use. Based on my experience, I would recommend investing in a more expensive and reliable model, as this one, priced just under £120, has not met expectations.

Purchased a mower 5 days ago. Battery charger lights worked initially, used the mower once now the batteries won't charge,no indicator lights. Contacted customer service,answered by AI! Finally spoke to a human asking for help. Just told to use online warranty claim. The form is complicated , not very helpful at all. Update,.. after 3 emails and 2 phone calls Connor contacted me , I thought this would solve the problem, NOT SO. I now have to complete a claim form and wait(heaven knows how long) for my claim to be processed!!

Absolutely phenomenal back up service!
I recently purchased a ROUTER and when it arrived it only came with 6mm or 8mm collets, however, in the UK we only use ¼" bits (6.35mm), I realise that Einhell being a European manufacturer might not use imperial sizes, but was still a little frustrated that this product was available even though my bits wouldn't fit it without purchasing a 6.35mm collet.
I sent an email to Einhell and 'Emily' responded directly and replied that they were aware of the situation and posted me a collet, free of charge, which arrived within 24 hours.
Excellent service, I will continue to add to my numerous Einhell tools.
Thank you Einhell and Emily.

Einhell were fantastic at sorting out a faulty part, thank you Connor who dealt so professionally with my enquiry. They were so easy to contact, did not quibble about the faulty part itself but very kindly agreed to send out a replacement for free, which I received super quick two days later.
Never had such excellent customer service from a company, due to this I would not hesitate to buy Einhells products again, the fault itself was the battery not the main product which I’m very fully satisfied with. Thank you Einhell, six stars for you!

Excellent company to deal with. Helpful knowledgable staff who will go extra mile to help you. Despite my numerous questions they were always patient and helpful replying to my emails in a timely manner.

Had an issue with an item just purchased. Contacted Einhell Customer Service and spoke with Candice.
She handled the issues exceptionally and professionally well. She had the item uplifted and replaced within just a couple of days. Sadly it's very rare you get this type of service anymore, so job well done to Candice & Einhell .... now my "go to" brand.

I recently purchased a refurbished lawnmower from Einhell that had a very minor problem, upon contacting Einhell this issue was sorted out instantly, the service can only be described as exceptional, the agent who dealt with the problem (Candice) was extremely professional, courteous and efficient, it was a true breath of fresh air and a very pleasant experience all around, well done Einhell and well done and thank you Candice A+++++ 😊

I wanted to order some replacement parts for my electric saw. I emailed a query and received a very quick and helpful response. I then found I needed some more help and once again, this came back very promptly and enabled me to buy the item I needed. No fuss, just excellent customer care - thank you!

I took delivery of an Einhell Cordless Lawn Mower 63L GE-CM 43 Li M Kit after ordering through B&Q. When the mover arrived one of the front wheels had shattered. I contacted Einhell through the B&Q site for some help and was promptly assisted by a very helpful customer rep called Candice. I was sent a replacement wheel immediately and my mower is now fully functional. A great experience overall.

I have a Einhell chainsaw that would not run and accelerate.
I contacted Einhell, after a couple of emails, I had detailed info and, photos showing how to adjust the carburettor
Einhell couldn't have been more helpful

I had an issue with my mitre saw so I contacted einhell uk directly. The response to my complaint was dealt in a friendly and professional manner. There were a couple of hoops to jump through re logging the job but this was not too arduous. I was kept informed about the progress through out the process. All in all I am very happy

4parts missing when I unpacked the mower to assemble it. Requested same with numbers but only two arrived four days later. Spent a long time on the phone explaining that they haven’t sent the other two and requesting they be sent immediately or possibly ordered from Germany if they didn’t have them in.
Nothing arrived after a week so once again another phone call and then theylet me know that they hadn’t even ordered them from Germany. So I now have to wait at least another week for them to arrive at the company and then for the company to send it on to. I’ve now had to pay £30 to have my loan mode as it’s grown a lot in the meantime..
Requested some compensation but nothing forthcoming so request requested a call with the manager and he hasn’t been in touch either. I’m absolutely exasperated.
Really, very, very poor customer service indeed.
Ref 1A25121097268

Good service sets companies apart and the customer service from Einhell UK is exceptional. Their products are excellent and great value and it is when things go astray that EInhell sort things out very efficiently and make you feel valued as a customer.

I recently purchased an Einhell mitre saw and discovered that one of the small rubber feet was missing.
So I contacted customer services and Emily from customer services sorted the issue out straight away and posted the spare part to me.
This is what I call 1st class and outstanding service.
Emily is a great ambassador for Einhell. Thank you for the great service and a fantastic product.

Normally I spend that much time battling against customer services (with other issues / companies ) to even get the correct person to speak to, most of the time who don’t care..which is highly frustrating. This is not the case with Einhell who have been nothing but attentive, but also quick to respond to an issue I encountered. The matter was resolved with quick communication and no requirement to wait the seemingly obligatory 3 day response.

Candice dealt with my case both via phone and email and was polite, courteous but more importantly, knowledgeable - referring me to an engine specialist. The specialist provided pictures of how to resolve the matter and Candice arranged for the required parts to be sent to me. Hopefully, my lawnmower will be back to life soon but if not, I will be buying another Einhell ! Thank you !

I purchased an Einhell GC-PM 46/5S petrol lawnmower from Amazon in September 2025. After winterisation ( a very short period) the lawnmower failed to start. I contacted Einhell (Emily) and a new carb was sent, as probable diagnosis was, 'blocked fixed jets'. I was easily able to fit. Mower now starts instantly. Very good, efficient back-up service.

Ordered a lawnmower on the 19th. Have heard nothing since I think this firm is a rip off. Please don’t use them they said it would arrive by the 21st but nothing steer clear I’ll write it off as obviously they need the Monet more than me

I had an issue with a failed zip on my leaf sucker/blower bag that I'd had for less than 12 months. Einhell's Connor was very helpful and I promply received a replacement leaf collection bag.

Many thanks for the good customer service.