EkstraPointAvaliações 

Resposta da EkstraPoint

23 de jul. de 2024

Dear Else,

We sincerely apologize for the inconvenience you've experienced while playing our free games. There was a brief technical issue that caused errors for some players. We have since addressed the problem, and the games should be functioning properly now.

Your satisfaction is important to us, and we appreciate your patience and understanding. If you encounter any further issues, please don't hesitate to contact our support team.

Regards,
EP Team

Resposta da EkstraPoint

12 de abr. de 2024

Hello Viorel-Florin,

Rest assured, all prizes won on our platform are credited directly to users' PayPal accounts. However, we acknowledge that there was a delay this time around, and we're sincerely sorry for any frustration it may have caused. We're actively working to resolve the issue, and we guarantee that your prizes will be credited.
We appreciate your patience and understanding.
If you have any questions, please contact the customer support at Ekstrapoint; they will help you with any issue you have.


Regards,
EP Team

Resposta da EkstraPoint

15 de fev. de 2024

Dear Abas,

We're sorry to hear about your experience with Ekstrapoint. We'd like to inform you that we've made significant changes to our platform recently. If you were to visit our shop now, you'll notice that we no longer offer bonus packages that require a deposit. Instead, we have introduced free lottery tickets for our users.

Regarding your points query, we apologize for any confusion. Kindly note that you can directly contact our customer support team at Ekstrapoint for assistance with your points and any other concerns you may have. We're here to help resolve any issues you're facing.

Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with Ekstrapoint.

Best regards,
Bianca
Ekstrapoint Customer Support

Resposta da EkstraPoint

16 de jan. de 2024

Dear Daniel,

Thank you for taking the time to share your thoughts about your experience on our platform. We appreciate your feedback and understand that the suitability of our site for players in the province of Québec is an important consideration.

We strive to provide an enjoyable and accessible gaming experience for users worldwide, including those in Québec. We understand that regional preferences and regulations can vary, and we value your insights on this matter.If there are specific aspects of our platform that you believe could be enhanced to better cater to players in Québec, we would love to hear more details. Your feedback is invaluable as we continuously work towards improving our services.

Regards,
EP Team

Resposta da EkstraPoint

16 de jan. de 2024

Dear Fede,
Thank you for taking the time to share your feedback with us. We appreciate your concerns and would like to take the opportunity to clarify some aspects of our bonus policy.

We understand that the conditions surrounding our bonuses may seem restrictive, and we apologize if this has caused any confusion. It's essential for us to maintain transparency, and we strive to communicate our terms clearly to our valued users.

As mentioned in our terms and conditions, the bonus system operates within certain guidelines to ensure fair and responsible gaming. We would like to highlight that the requirement to make a deposit before withdrawing any bonus funds is a standard practice in the industry to prevent abuse of promotional offers.
We apologize if this aspect of our policy was not as apparent as it should have been, and we appreciate your feedback as it helps us identify areas for improvement.

Regards,
EP Team

Resposta da EkstraPoint

24 de jun. de 2024

Dear Hanne,

Thank you so much for your positive review!
We're thrilled to hear that you enjoy our free game site and that you won second place, earning DKK 300 on JackieJackpot.
Congratulations on your win! Your feedback means a lot to us, and we appreciate your support.

Best regards,
EP Team

Resposta da EkstraPoint

30 de nov. de 2023

Dear Sanne,

We sincerely appreciate you taking the time to share your feedback on Trustpilot, and we value your perspective on our platform.

We understand your concerns regarding issues with balances in competitions on our platform. We want to clarify that Ekstrapoint is not directly responsible for the operations of these competitions.

While we strive to provide a seamless and enjoyable experience on Ekstrapoint, we want to assure you that we take all user feedback seriously. We're sorry to hear about any inconvenience you may have encountered.

We also want to highlight that Ekstrapoint offers a wide array of other competitions, ensuring a diverse and exciting gaming experience. If you're open to exploring different opportunities, we encourage you to check out the numerous competitions available on our platform. Our commitment is to continuously enhance our services, and your feedback is invaluable in this process.

Best regards,
EP Team

Resposta da EkstraPoint

9 de out. de 2023

Hello Mads, thank you for the wonderful review!
We really appreciate you taking the time to share your experience with us.
Feel free to contact us if you have any questions :)

Kind regards,
EP Team

Resposta da EkstraPoint

9 de out. de 2023

Dear Mr Galant,

Thank you for sharing your thoughts about your experience with Ekstrapoint. We appreciate your feedback and would like to provide some clarifications.

Ekstrapoint is a platform that offers a free-to-play experience for its users. While we do provide opportunities to earn rewards and bonuses through various activities, it's essential to understand that we don't control the outcomes or who wins on casino games. These games are designed with random number generators, ensuring fair and unbiased results. Winning or losing is a matter of luck, and individual experiences can vary.

Regarding the issue you mentioned about game performance, there may be times when the platform experiences high user activity, particularly during weekends or peak hours. This can occasionally lead to slower response times or performance issues. We continuously work to optimize our platform to provide a smooth and enjoyable experience for all users, and your feedback is valuable in this regard.
We appreciate your feedback and hope that you'll continue to engage with Ekstrapoint. We value all our users and strive to make improvements based on their experiences.

Thank you for your understanding.

Kind regards,
EP Team

Resposta da EkstraPoint

9 de out. de 2023

Dear Jaqueline,

Thank you for reaching out and sharing your concern about the performance of our slots. We genuinely appreciate your feedback and want to address your query regarding our customer support availability.

Our customer support team is available to assist you from Monday to Friday, between 09:00 am and 16:00 pm [local time]. We understand that timely support is essential, and we apologize for any inconvenience you may have faced on public holidays when our support is closed.

We're sorry to hear that you've been experiencing issues with the slots running in slow motion. This matter is of utmost importance to us, and we want to help resolve it as quickly as possible. To ensure that we can assist you effectively, please provide us with the details of the specific slots or games where you've encountered this issue. Any additional information you can provide will aid us in addressing the problem promptly.

Thank you for your understanding and for being a valued member of our community. We're committed to providing you with a better experience, and your feedback helps us achieve that goal.

Kind regards,
EP Team

Resposta da EkstraPoint

9 de out. de 2023

Dear David,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with our emails.

We understand that receiving unwanted emails can be frustrating, and we want to assist you in resolving this issue. At the end of each email you receive from us, there should be an "unsubscribe" button. Clicking on this button will allow you to opt-out of our newsletters and promotional emails.

To help us investigate this matter further, could you please provide us with the email address you are receiving these emails to? This will enable us to promptly address the issue and ensure you no longer receive unwanted emails from Ekstrapoint.

Thank you for bringing this to our attention, and we look forward to assisting you in resolving this matter promptly.

Kind regards,
EP Team

Resposta da EkstraPoint

9 de out. de 2023

Hey
Thanks for your feedback, we really appreciate it.
We hope you'll come and visit us again soon!
Kind regards,
EP Team

Resposta da EkstraPoint

9 de out. de 2023

Hello,
We are thrilled to have you as part of the Ekstrapoint family!
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Kind regards,
EP Team

Resposta da EkstraPoint

9 de out. de 2023

Thanks for the awesome review, Szymon! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We invite you to visit us every day and enjoy the rewarding EP experience. Cheers!

Kind regards,
EP Team

Resposta da EkstraPoint

8 de ago. de 2023

Hello Eda,

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Kind regards,
EP Team