My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... Ver mais
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Veja o que dizem as avaliações
I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... Ver mais
This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... Ver mais
A empresa respondeu
Electric Tobacconist is a undependable, irresponsible blight on the consumer. Every concern is met with lies or a "pass the buck" response. I purchased 2 Blu vape devices and neither of the... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Informações de contato
80301, Boulder, Estados Unidos
- hello@electrictobacconist.com
- electrictobacconist.com
2,9
Bom
347 avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Inquiry about a replacement for a product no longer available.
I was very pleased with the rapid response time to my questions. The answers were very helpful !
26 de julho de 2022
Avaliação não solicitada
Great costumer service
I’ve received a defective product, I sent an Email and within minutes I’ve received an answer! I was amazed by the level of costumer service I’ve received! And of course the issue was 100% resolved
23 de julho de 2022
Avaliação não solicitada
Service is great
Service is great, it's why I've been a long time customer.
23 de julho de 2022
Avaliação não solicitada
GREAT RESPONSE TIME WITH CUSTOMER SUPPORT
I HAVE LOVED THE VAPRESSO GEN S FOR QUITE SOME TIME, AND NOW I HAVE MY HUSBAND LOVING IT TOO! SADLY THE ONE I PURCHASED FOR MY HUSBAND IS NOT WORKING (FROM THE GITGO) BUT THE SUPPORT TEAM IS ON TOP OF IT AND I APPRECIATE GOOD CUSTOMER SUPPORT, SO THANK YOU "ET"USA
20 de julho de 2022
Avaliação não solicitada
I ordered vapes on 7-9-22 and it is now…
I ordered vapes on 7-9-22 and it is now 7-19-22 and still don't have an update on shipping. Terrible. And how do you get in touch with them? I tried to send an email to CS through site and it wouldn't let me click on submit.
19 de julho de 2022
Avaliação não solicitada
Resposta da Electric Tobacconist® USA
Hi Karen, it looks as though your purchase was marked as delivered on the 20th. We are accepting all inquiries via email or via the HelpDesk on the website.
We have transitioned to having all of our packages delivered via one carrier our previous one is no longer operable. It is going to take them a little bit of time to get acclimated to our bandwidth and needs; however, we can assure you that we are doing everything in our power to rectify these tracking delays.
So far I am pleased with their customer…
So far I am pleased with their customer service rep. I look forward to working with them on my orders in the future.
19 de julho de 2022
Avaliação não solicitada
Awesome shop and absolutly excellent…
Awesome shop and absolutly excellent staff 10/10
19 de julho de 2022
Avaliação não solicitada
My issue was taken care of immediately
My issue was taken care of immediately. I have been a customer for quite some time, and this is just another one. Thank you!
12 de julho de 2022
Avaliação não solicitada
Good service
11 de julho de 2022
Avaliação não solicitada
I got no response
24 de junho de 2022
Avaliação não solicitada
Resposta da Electric Tobacconist® USA
It looks as though our email went out to you on Thursday, June 23 2022 at 4:55 PM detailing our JUUL selection. Without a response from you, the ticket was closed and a resolved email was sent out.
Great company, lousy shipping.
Electric Tobacconist has been a great company to deal with. However, due to the Governments overreach again, shipping is terrible. I wish Electric Tobacconist could find a better shipper.
18 de junho de 2022
Avaliação não solicitada
Resposta da Electric Tobacconist® USA
Hi Greg, we are very sorry to hear that you have had an unsatisfactory experience with our shipping partners. We can confirm that we are aware of the current delays seen on some purchases and that we are working closely with our shipper's logistics team to ensure that these do not become concerns for future shipments. We greatly appreciate your patronage and are always happy to answer any questions or concerns that may arise.
Always a great experience
Always a great experience! Been using this company for years! Always available products of my liking! Always great prices, even specials on my commonly purchased items! Shipping (even with all the new regulations!) is very efficient and painless! Love the Customer Service! Great company with focus on the customer!
17 de junho de 2022
Avaliação não solicitada
OUTSTANDING CUSTOMER SERVICE!!!
OUTSTANDING CUSTOMER SERVICE!!!
I purchased two mods 3 weeks ago. Both had leaked since new. Myself and customer service were emailing back and forth last night until close to midnight. THE PROBLEM IS RESOLVED! A+
Here now to place another order!
14 de junho de 2022
Avaliação não solicitada
A+ customer service
I received full help from start to finish. I am blown away at just how much they cared and heard me.
No hassles, just good people!!!
11 de junho de 2022
Avaliação não solicitada
Not happy with the support
Not happy with the support. Vaporesso renova zero has some serious problems.
10 de junho de 2022
Avaliação não solicitada
Resposta da Electric Tobacconist® USA
Hi Mohammed, unfortunately, we were unable to offer you full store credit for your device as it was 6 months outside of its warranty period. I am very sorry that we could not be of further assistance.
Love now I have delivery
M so happy they have a delivery for where I live now!!!! I enjoy all the products I buy!
10 de junho de 2022
Avaliação não solicitada
In a flash
Customer service was able to change my order per my request in a very timely manner. Will continue to order from Electric Tobacconist.
27 de maio de 2022
Avaliação não solicitada
Resposta da Electric Tobacconist® USA
Hi Derrick, I can confirm that you were charged the correct amount for your order with us. The breakdown of which you can see below:
Sub Total: $15.99
Ground Shipping Delivery: $16.99
Sales Tax: $2.72
Excise Tax: $0.00
Grand Total: $35.70
We see that you requested to get 50% off of your next three purchases with us; unfortunately, we do not offer discounts of that nature at this time. However, in signing up for our newsletter, you will receive a discount code along with our current promotions as we carry them.
A fast reply
A fast reply, I was told I would be notified when item becomes available & I think they will.
14 de maio de 2022
Avaliação não solicitada
Great customer service
13 de maio de 2022
Avaliação não solicitada
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