Happy with the service provided by Electric Vehicle Equipment. Correct cable dispatched within 48 hrs as promised. Sadly it got stuck in Hermies network for almost three days. Query regards missing ca... Ver mais
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Veja o que dizem as avaliações
Car charging cable supplied all as advertised and works perfectly. The only downside was the courier was 2 days late in delivery. Tracking info said it was out for delivery on Tuesday- arrived Thurs... Ver mais
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Needed a longer cable for the BMW 225xe (10m as opposed to the standard 5m cable supplied) and EV were helpful in selecting the right one, simple ordering process and Hermes have just delivered to the... Ver mais
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10mt Type 2 Charging Cable. This was extremely well made and well priced and came in a handy protective storage bag. It was also delivered in a good timescale. I can thoroughly recommend Electric Veh... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Acessórios Automotivos
- Atacadista de Peças para Carros
- Posto de Abastecimento de Veículos Elétricos
Escrito pela empresa
At Electric Vehicle Equipment, we specialize in the selling of extremely high quality EV charging cables UK for every single type of electric vehicle. We also stock a range of different accessories for your electric vehicle, including separate leads, chargers, portable electric car chargers, sockets and charging points. Our electric car charging cables and affiliate products are designed to be used in both domestic and public environments.
Informações de contato
4,7
Excelente
82 avaliações
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Happy with the service provided by…
Happy with the service provided by Electric Vehicle Equipment. Correct cable dispatched within 48 hrs as promised. Sadly it got stuck in Hermies network for almost three days. Query regards missing carry case was quickly explained. Look forward to receiving this item when available.
16 de junho de 2021
Resposta da Electric Vehicle Equipment
Thank you for the positive feedback!
Slow delivery
Delivery promised 48-72 hours. Five days later, still waiting. I would not have minded waiting a week for delivery, but not when you are told to expect it earlier.
Now received cable and it is well made and works perfectly. Very pleased with it.
11 de junho de 2021
Resposta da Electric Vehicle Equipment
Thank you for your feedback John.
I apologise that your delivery was delayed. As discussed via email, we have chased Hermes regarding this and they have advised this is due to a delay on their end.
I can see that your cable has since been delivered.
Please contact us if you require further assistance.
Kind regards,
DELIVERY
Nothing wrong with the product, speed of dispatch or delivery time. However, the courier left the parcel leaning against the front door, which is visible from the main road and open to possible theft.
2 de junho de 2021
Resposta da Electric Vehicle Equipment
Hi David,
I'm sorry to hear that you weren't completely satisfied with your experience, particularly surrounding Hermes.
This is a grievance surrounding Hermes and their delivery process and while this doesn't reflect on us in any way, we do not condone this and will be forwarding this onto Hermes.
Please do not hesitate to get in touch with us if you require further assistance and I apologise again for the inconvenience.
Kind regards,
Electric Vehicle Equipment
Well made Type 1 - Type 2 cable
Well made Type 1 - Type 2 cable with carry bag, at a good price, with good communication regarding delivery. Great service!
1 de junho de 2021
Resposta da Electric Vehicle Equipment
Thank you Darren for the positive feedback! :)
Resposta da Electric Vehicle Equipment
Thank you for the positive feedback Stuart! :)
Recommended
Good cable and order dealt with efficiently, although the carrier managed to delay the delivery. Top marks for Electric Vehicle Equipment, not so much for Hermes!
2 de abril de 2021
Resposta da Electric Vehicle Equipment
Thank you Keith for the positive feedback!
Apologies that it took so long to arrive and all the confusion surrounding that, glad to hear it's now all sorted!
Kind regards,
Electric Vehicle Equipment
Efficient and professional
10 de março de 2021
Resposta da Electric Vehicle Equipment
Thank you for the positive feedback!
Product works as described
The car charger I bought works as described, though I've only used it briefly. Comes in a very handy case keeping it neat and out of the way in the boot for when required.
Delivery took longer than expected hence marked down a star
7 de março de 2021
Resposta da Electric Vehicle Equipment
Thank you for the positive response.
I do apologise for the delay in delivery. We are working closely with our delivery partner to try and improve on that front in light of disruption caused by the COVID-19 pandemic.
Average
The quality of the cable is good, however the dispatch and delivery were very slow.
Also, the bag zip was broken upon arrival and no where near big enough to store the 10m cable in.
26 de fevereiro de 2021
Resposta da Electric Vehicle Equipment
Hi Dale,
Thank you for your review.
Your order was processed the following day (as you had placed the order the evening prior). Due to COVID-19 restrictions, we are limited on the number of staff who are on-site at any one time so while there may be some delays with delivery, we are working hard to ensure that all orders are processed in a timely manner.
The same extends to our delivery partner, who may also be subject to delays due to COVID-19 and this is a commonplace issue with many online retailers at the present. We do however agree that a week is a long time for delivery and we can only apologise for this.
No product would leave our facility in a damaged state and this also includes complimentary items such as carry cases as they are checked thoroughly before they are packed. This is the first case we've come across of a charger being unable to fit inside a carry case due to sizing, particularly of the charger type which you have purchased.
If you would like to discuss the matter further then please email info[at]electricvehicleequipment.co.uk and somebody will be able to assist you.
Many thanks,
Electric Vehicle Equipment
Straight forward to navigate the website
Straight forward to navigate the website and item delivered very quickly
15 de fevereiro de 2021
Resposta da Electric Vehicle Equipment
Thank you for the positive feedback!
Very good company excellent service
12 de fevereiro de 2021
Resposta da Electric Vehicle Equipment
Thank you for the positive feedback!
Its a bit early for a functional review…
Its a bit early for a functional review as my car arrives in two weeks. However the charging cable (Type 2: 16A) is in great condition and arrived on time. Purchasing, cost and delivery excellent.
23 de janeiro de 2021
Resposta da Electric Vehicle Equipment
Thank you for the positive feedback Peter!
Order made online
Order made online, item arrived within delivery time specified.
Does exactly what it says on the tin!
23 de janeiro de 2021
Resposta da Electric Vehicle Equipment
Thank you for the positive feedback Allan. Hope you enjoy your charger! :)
Arrived quickly charged the car up very…
Arrived quickly charged the car up very good price. I really recommend this.
8 de janeiro de 2021
Resposta da Electric Vehicle Equipment
Thank you Valerie for the positive feedback! :)
Resposta da Electric Vehicle Equipment
Thank you for the positive feedback Sanjeev! :)
Great product and service!
The right high quality product at a competitive price, promptly despatched and delivered! What more could you ask for?!
2 de janeiro de 2021
Resposta da Electric Vehicle Equipment
Thank you for the 5* review! :)
3-pin household charger for Renault Zoe…
3-pin household charger for Renault Zoe works like a charm. Really helpful when a regular car charger isn't available. It has already saved me twice.
8 de dezembro de 2020
Resposta da Electric Vehicle Equipment
Thank you Sean for the positive feedback!
Cheapest cable. Works well
Cheapest cable I could find. Good quality. Works well. Thanks
8 de dezembro de 2020
Resposta da Electric Vehicle Equipment
Thank you for the positive feedback!
Excellent durability
Bought a charging cable over a year and a half ago and still going strong; v. good product. Will heartedly recommend to all.
6 de dezembro de 2020
Avaliação não solicitada
Resposta da Electric Vehicle Equipment
Thank you for the 5* review!
The Type 2 5 metre cable was fine but…
The Type 2 5 metre cable was fine but the protective cover was detached from the cable and loose in delivery. I did email the team but got a very rude email back just saying it left them ok so not their fault! Not great customer care... Won't be using them again for future purchases. There seems to be many other providers online who I can buy my EV items from.
2 de dezembro de 2020
Resposta da Electric Vehicle Equipment
Hi Taj,
I apologise that you feel this way.
We inspect all outbound products for any cosmetic damage, including but not limited to defects with protective covers. No product would have been sent out with the type of damage you have described.
As we do not carry individual parts, we were unable to just send a straight 1:1 replacement of the protective cover, but we did however offer a full exchange of the charging cable in question, which you did not choose to take up.
If you wish to discuss this matter further then please send an email to info [at] electricvehicleequipment.co.uk and I will handle this matter for you personally.
Many thanks,
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