The whole process of switching over to Elephant Insurance was easy and the premium is literally half of my old insurance! It’s nice not to be gouged by an insurance company. Customer service is top no... Ver mais
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Veja o que dizem as avaliações
I was involved in an accident where car was written off. The entire claim process from start to settlement by the Elephant car insurance team was amazing. Accident was on a Wednesday afternoon and fa... Ver mais
I have always heard the Elephant had the best prices so when I saw my policy rise when I added the fourth vehicle I decided to shop around, and people weren’t wrong. BUT I just got an email threatenin... Ver mais
A empresa respondeu
no hassle, just plain easy to understand car insurance quote. plus they are cheaper than the other places and they don't share my info with every one and their mom lol not getting 476thousand spam cal... Ver mais
Detalhes da empresa
- Seguradora de Automóvel
- Agência de seguros domiciliares
- Companhia de seguros
- Seguradora de motocicletas
- Seguradora para locatários
Sobre Elephant Insurance
Escrito pela empresa
We’re the friendly, trusted car insurance experts. We protect your herd.
Get a quote
We protect your Herd! Like all elephants, we go to the ends of the earth for our herd, guiding you through the unfamiliar and unforeseen. We charge through challenges with compassion and confidence only experts can. We’re good listeners and always remember what matters most—your protection.
We offer simple, affordable car insurance that’s easy to understand and use. The journey starts with an easy online quote with coverage information along the way, or by phone or chat with a licensed agent. Our tools help you find the best protection for your needs and budget, and we’re always here to help you if you need to file a claim.
Headquartered in Richmond, VA, we’ve been recognized as one of Forbes America's Best Insurance Companies, named USA TODAY’s 2026 America’s Best Customer Service in Financial Services and have achieved a lower-than-expected complaint rate (NAIC Private Passenger score). As a certified Great Place to Work®, we pride ourselves on a strong, inclusive culture.
Car insurance discounts Try our Coverage Wizard ContactInformações de contato
P.O. Box 5005, 23058, Richmond, Estados Unidos
- 877-218-7865
- customerservice@elephant.com
- elephant.com
4,4
Excelente
1 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not transparent
I was given false rates to begin with. Final rates were excessive!
31 de janeiro de 2026
Resposta de Elephant Insurance
Thank you for sharing your feedback. We understand how important it is to have consistent and transparent information about your rates. At Elephant Insurance, rates may change when new information is added to your quote, such as updated vehicle details, coverage adjustments, or when reports are returned during renewal or quoting. We strive to offer competitive pricing and review all available discounts for our customers. If you have questions about your quote or would like to discuss your concerns further, please contact our customer service team at 1-877-218-7865, Monday through Friday, 8am–6pm EST. We’re here to assist you and review your options together. - Joy
Cheaper rate
29 de janeiro de 2026
Everything is good.
27 de janeiro de 2026
Very easy transaction with this company…
Very easy transaction with this company and affordable insurance def recommend them
26 de novembro de 2025
detailed reviews):
detailed reviews):
"I had a really bad experience with Elephant Insurance and canceled after just one month. I originally signed up for a policy quoted at $465.20, but they ended up charging me $530—already a red flag. Worse, their customer service was awful. It took four separate calls to finally get written/email confirmation of my cancellation. They were unresponsive and unhelpful every time. I wouldn't recommend Elephant to anyone looking for reliable auto insurance."
20 de janeiro de 2026
Avaliação não solicitada
Resposta de Elephant Insurance
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating billing and communication issues can be. At Elephant Insurance, we strive to provide clear information and responsive service to all our customers. Your comments are important to us and help us improve. If you would like to discuss your concerns further or need additional assistance, please contact our customer service team at 1-877-218-7865, Monday through Friday, 8am–6pm EST. We’re here to help. - Joy
Early 2000 prices
The convenience of the whole process being on line was refreshing. The process was faster than I've experienced. The best part was the savings that I received.
31 de dezembro de 2025
Resposta de Elephant Insurance
Thank you so much for taking the time to share your experience with us! We’re truly grateful for your kind words about our convenient online process and the speed of your journey—from quote to coverage. Nothing makes us happier than knowing the savings you received brought you “early 2000s prices!” 🐘
We’re honored to have you as a member of The Herd. Your trust means the world to us, and we’re here anytime you need us. Welcome—and thank you again for choosing Elephant to protect what matters most! - Roy
They listened to me.
They didn't call me and try to get me to get anything that I didn't need,they let me decide what I needed on my policy and I really like that.
30 de dezembro de 2025
Resposta de Elephant Insurance
Thank you so much for your thoughtful feedback! We’re delighted to hear that you appreciated having the freedom to choose exactly what you needed for your policy—without any pressure from us. Empowering our customers to make the best decisions for themselves is at the heart of what we do, and it’s wonderful to know that made a difference in your experience.
We truly value your membership in The Herd and are grateful you took the time to share your satisfaction. If you ever need anything or have questions about your coverage, we’re always here for you. Thank you for choosing Elephant Insurance! - Roy
Easy access to your products
Quick fast and easy...the way retired life should be....peaceful....
5 de janeiro de 2026
I've been with elephant for many years
DecI've been with elephant for many years, almost 10 years.I had one accident added those ten to years they raise my renewal, to over $600. I advise anybody never never to go with this insurance company. I found insurance under $300 for the same coverage that I had with the elephant. 4 over 10 years Then they gonna send me an email saying.I owe them $34 because I had cancel
.My policy with the elephant now ain't that some never go with this company
13 de dezembro de 2025
Avaliação não solicitada
Resposta de Elephant Insurance
Hello! Thank you for sharing your feedback and for being a valued customer for nearly a decade. We appreciate your loyalty and understand your concerns regarding your recent renewal and policy cancellation. Our pricing and billing practices are determined by a variety of factors, including claims history and policy details, and are designed to align with our underwriting guidelines. If you have any questions about your account or would like further assistance, our team is here to help clarify any details and support you with your insurance needs. - Roy
Reasonable quote from a steady company
Reasonable quote from a steady company. Not alot of hoopla, or programs to figure out.
and they were less expensive than my previous insurance company.
27 de dezembro de 2025
I had no issues at all
31 de dezembro de 2025
Resposta de Elephant Insurance
Thank you for sharing your positive experience with Elephant Insurance. We're glad to hear that everything went smoothly for you. We appreciate your trust in us and look forward to continuing to protect your herd! - Roy
Cheaper rate helping people times are…
Cheaper rate helping people times are hard thank you elephant! Keep up the good work.
28 de dezembro de 2025
Resposta de Elephant Insurance
Thank you so much for your kind words! We're glad to hear our rates have helped make things a little easier during challenging times. Your support means a lot to us. If you ever have questions or need assistance, we're always here to help at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. Thank you for being part of our herd! - Roy
Resposta de Elephant Insurance
Thank you for your positive feedback! We're delighted to hear you had a great experience with our service. If you ever need assistance or have questions, please reach out to us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate having you as part of our herd! - Roy
I have until the end of the month to…
I have until the end of the month to pay a bill. BY LAW I HAVE UNTIL THE END OF THE MONTH!!!!!!!
you cancelled my insurance the day after Christmas. Are you fu*king kidding me?!?!?!?
What a pathetic ass excuse of a company!
Trashy ass company!!!
26 de dezembro de 2025
Avaliação não solicitada
Resposta de Elephant Insurance
Hello,
Thank you for taking the time to share your feedback. We understand your frustration and want to help address your concerns. Please reach out to our customer service team at 877-218-7865, available Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We are here to support you and discuss any questions you may have. Thank you again for sharing your experience. - Roy
its an alright insurance company
its an alright insurance company. Kinda expensive if you're going for full coverage. Collision was fine.
7 de julho de 2025
Resposta de Elephant Insurance
Thank you for sharing your feedback. We appreciate your honest perspective and are glad to hear that your experience with our collision coverage was positive. If you have any questions or would like to review coverage options to ensure you’re getting the best value, our customer service team is here to help. Please contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We value your input and are always here to support you. - Roy
I use to have elephant ins I really…
I use to have elephant ins I really liked them but when I got sick my insurance lapsed and they would not let me renew with a really big deposit
25 de dezembro de 2025
Resposta de Elephant Insurance
Thank you so much for your kind words! We’re glad you had a positive experience with our service. If you ever have questions or need assistance, please contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We're always here to help! - Roy
Resposta de Elephant Insurance
Thank you for your kind words! We're happy to hear you had a great experience with our service. If you ever need assistance or have any questions, please don't hesitate to contact us at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate you being part of our herd! - Roy
Total bait and switch..
Total bait and switch... should be illegal. Filled out the form and was offered a great price, but then at the end, of course, the price changed. The quote was ridiculous... a waste of time and they're total scammers. They are just like the rest suck Americans dry
18 de dezembro de 2025
Avaliação não solicitada
Resposta de Elephant Insurance
Thank you for sharing your feedback. We understand how frustrating it can be when the quoted rate changes during the process. Please know that our rates only change if new information is discovered, such as details from motor vehicle reports or other rating factors. If you have any questions or would like to discuss your quote further, our customer service team is here to help at 877-218-7865, Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. We appreciate your input and are committed to providing clear and helpful support. - Roy
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